Precious Chelechele
Emergency Call Centre Supervisor
Randfontein
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced with over 9 years of experience in emergency home assist call centre environment. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Call Centre Supervisor
Digicall Assist
CRAIGHALL PARK
04.2013 - Current
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Adapting and Responding to Change
- Coping with Pressures and Setbacks
- Achieving Personal Work Goals and Objectives
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked with customers to understand needs and provide excellent service.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Human Resources Intern
Department of Health (Chris Hani Baragwanath Nursing College)
JOHANNESBUG
01.2012 - 12.2012
- Knowledge of PERSAL
- Recruitment and Selection
- Terminations of Employment
- Transfers In and Out
- Filing
- Leave
- Audits
- Mandate to Gauteng Shared Service Centre (GSSC)
- Collect Revenues e.g. Parking, Tuition Fee and Accommodation
- Participation in PMDS
Education
No Degree - Human Resources Management N6
Western College For FET
Krugersdorp 04.2001 -
No Degree - Short Term Insurance Level 4
Graduate Institute Of Financial Sciences
Bryanston 04.2001 -
Skills
Ethical Business Acumen
undefinedCertification
Human Resources Management N6
Timeline
Call Centre Supervisor
Digicall Assist
04.2013 - Current
Human Resources Intern
Department of Health (Chris Hani Baragwanath Nursing College)
01.2012 - 12.2012
Human Resources Management N6
11-2008
No Degree - Human Resources Management N6
Western College For FET
04.2001 -
No Degree - Short Term Insurance Level 4
Graduate Institute Of Financial Sciences
04.2001 -
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