PRAYLENE WALTERS
Cosmetic Manager
Durban
Summary
Seeking a challenging position within a reputable organization to expand learnings, knowledge, and skills. Strong desire to fully utilize training and skills in a responsible career opportunity that contributes to organizational success.
Overview
19
19
years of professional experience
2044
2044
years of post-secondary education
Work History
COSMETIC MANAGER
DISCHEM
Durban
11.2017 - Current
- Manage daily operations of the cosmetics department
- Ensuring smooth workflow and efficiency
- Lead and motivate a team of beauty consultants to achieve sales targets and deliver excellent customer service
- Develop and implement sales strategies to drive revenue and enhance the brand
- Maintain stock levels, manage inventory and co-ordinate with suppliers to ensure product availability
- Handle customer inquiries, complaints and special requests to enhance satisfaction
- Process and manage product orders using SAP software
- Work with Excel to track sales data, inventory levels and performance reports
- Utilize (BI) tools to analyze sales trends, forecasting, performance and make data-driven decisions
- Managed team of ladies associates in cosmetics department to achieve and maintain highest standards of customer service.
- Increased sales revenue by implementing effective merchandising strategies and promotional displays.
- Maintained a clean, organized, and visually appealing retail environment that encouraged customers to explore products at their leisure.
- Conducted regular performance evaluations for staff, identifying areas of improvement and providing constructive feedback.
- Developed a loyal client base through exceptional customer service and relationship-building skills.
- Set up sales floor, developed department procedures and implemented company policies to maximize cosmetics sales.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
PROMOTER
DERMAFRANCE
01.2006 - 12.2017
- Skin Analysis
- Introducing clients to the brand
- Drive sales
- Merchandising of products
- Stock rotation
- Ensure proper documentation is recorded and filed
- Ensure and maintain an organized filing system
BEAUTY CONSULTANT
DISCHEM
Durban
06.2017 - 10.2017
- Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
- Achieved personal sales goals consistently through effective time management and prioritization of tasks.
- Identified client needs and recommended products based on preferences and requirements.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Professionally applied makeup to clients for productions and performances.
- Conducted consultations to understand client's desired look.
- Demonstrated cosmetic application best practices to achieve desired styles.
- Increased sales revenue through effective product demonstrations and persuasive communication skills.
Education
Merit Pass - Beauty
Citi And Guilds International Beauty Therapy
Johannesburg, South Africa12-2009
MATRIC -
Newlands East Senior Secondary
Newlands East, South Africa 04.2001 - Current
Skills
Strong communication skills
Client retention strategies
Brand awareness
Product knowledge expertise
Sales strategy development
Staff training and development
Inventory management proficiency
Conflict resolution
Event planning and execution
Problem-solving acumen
Analytical thinking capacity
Attention to detail focus
Time management efficiency
Industry trend awareness
Performance analysis and reporting
Cosmetic application techniques
Upselling and cross-selling tactics
Visual merchandising mastery
Decision-making prowess
Merchandise planning
Promotions planning
Store operations
Teamwork and collaboration
Computer skills
Customer service
Positive attitude
Problem-solving
MS office
Problem-solving abilities
Team leadership
Decision-making
Self motivation
Adaptability and flexibility
Effective communication
Performance management
Active listening
Organizational skills
Staff management
Customer relationship management
Documentation and reporting
Timeline
COSMETIC MANAGER
DISCHEM
11.2017 - Current
BEAUTY CONSULTANT
DISCHEM
06.2017 - 10.2017
PROMOTER
DERMAFRANCE
01.2006 - 12.2017
MATRIC -
Newlands East Senior Secondary
04.2001 - Current
Merit Pass - Beauty
Citi And Guilds International Beauty Therapy
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