Pravesh Dursan

Executed successful business plans that resulted in lower cost and profitability within the region.

Successfully motivated and promoted employees who showed great attitude and commitment to their roles.

Many coming through our YES programs

Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.

Monitor and control compliance to best admin practice and corporate requirements as it relates to operational, finance and people administration.

Ensure effective stock management through regular stock checks, ITS / stock adjustments and accurate ordering in order to mitigate business risk.

Maintain brand standards and ensure maintenance of all assets and infrastructure with focus on housekeeping.

Ensure adherence and compliance to Health and Safety and associated standards and requirements.

Identified and promoted colleagues into positions by guiding and mentoring them to achieve and grow as individuals.

Increased customer satisfaction with timely resolution of escalated issues and been proactive with communication in regard to service delivery in the region.

Established and maintained operational standards for Fitment Centres in the region.

Tracking productivity and ensuring commitments from all employees concerned to grow the network.

Evaluated employee performance and conveyed constructive feedback to improve skills.

Managed and motivated employees to be productive and engaged in work.

Accomplished multiple tasks within established timeframes.

Maximized performance by monitoring daily activities and mentoring team members.

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Ensure the achievement of company budgets by managing expenses through effective stock control, generating sales, effective cash management and strict adherence to company processes that will result in sustainable profitability and growth.

Establish a culture of trust, effective communication, cooperation and aligned team dynamic towards achieving business Key Performance Indicators (KPI's) through effective leadership, performance management and KPI tracking.

Manage excellent customer service by empowering all staff through training opportunities to ensure highest levels of Net Promoter Scores (NPS) are achieved by delivering exceptional customer service through timeous communication, one call resolution and effective scheduling.

Enforce compliance to standard business practices and procedures by conducting checks on counter sales, review Price Purchase Variance (PPV) and Internal Transfer of Stock (ITS) so as to reduce stock loss and utilize end of day reports to monitor Fitment Centre performance so as to mitigate overall risk.

Attend to and embrace new business related learning opportunities, continuous development and or improvements and extended reasonable work related tasks and responsibilities as may come about towards remaining in a industry leading position.

>Lead and manage the process related activity, Assets and people

> Analyze Operations KPI’s to drive knowledge to insights to action to benefits/cash

> Create, implement, validate new business ideas / good practices

> Identify and live best practice (internal and from other business units)

> Adapt tools and procedures to improve key strategic priorities

> Inspire and engage your team to deliver outstanding customer service. Listen to feedback from customers and take appropriate action to drive improvements.

> Lead by example, motivating and managing all employees fairly and consistently and to maintain morale at a high level.

> Embrace and be open to change, building a high level of commitment in employees to achieve the goals.

> To ensure that all targets and results are effectively communicated and that all team members are aware of, understand, and are working to meet or exceed agreed targets and KPIs.

> Provide regular feedback; challenge, coach and develop all team members to ensure individual performance is maximized. Get the balance right, recognize and celebrate team success and respond rapidly to average or poor performance.

? To apply a high standard of Health and Safety practice for self and all team members.

> Contribute to regional effectiveness working in partnership with other Departments/Function