Prashiek Aheer

Bid office content manager

• Updating content to ensure that it’s current and relevant to business needs.
• Maintain, expand, build and manage a database with pre written technical writeups, client references and case studies.
• Optimizing folder structure and record management for company statutory documents.
• Creating a content and knowledge sharing environment across the team and wider organisation.
• Creating workflows and automation to bid office tools and systems.
• Enchasing bid office Sharepoint and Intranet pages
• Worked closely with bid office design team to create visually appealing graphics that complemented written content.
• Conduct regular content audits to identify gaps and enhance content libraries by using AI tools or automation.
• Developed strategies to optimize bid office Sharepoint content.
• Mange a repository of reusable bid content assets eg technical proposal templates, repetitive content or company documentation .
• Streamlined a content creation process.
• Publication of high-quality material for technical proposals, executive summaries and file production.
• Collaborate with sales to create persuasive bid content that supports business objectives.
• Go to person for bid office content.

Compliance Manager

• Provide support to the client facing sales team for the onboarding of new clients and supporting existing clients
• Ensure governance and compliance standards are met by answering due diligence assessment and questionnaires.

Example are third party risk assessment,supplier onboarding, supplier pre qualification questionnaires, IT supplier security assessments, POPIA and personal information,BCM, ESG, yearly assurance attestation, third party surveys, partner onboarding, risk management, vendor information, KYC, vendor prescreening, HR related questions, OHS, SAQ,bid evaluation and BEE requirements.

• Facilitate the due diligence process and gather relevant information and documents from various internal stakeholders ie HR, legal, finance and IT that meets the customers requirements.

IOCO client and partner transition

• Plan and manage contract agreements efficiently and effectively with customer and OEM's.
• Manage risks relating to new, changed, or retired contracts/agreements.
• Provide support to BU heads, sales executive, legal counsel and finance departments to transition customers and OEM's into the new business structure.
• Contract management.
• Weekly team reporting and tracking cession progress.
• Manage the cession mailbox, arrange meetings with the relevant client/partner stakeholders.
• Provide support to customers during the cession process.
• Manage internal and external communication.
• Assisted with customer and OEM onboarding.

Bid and Proposal Management

• Managed end-to-end bid life cycle
• Develop, plan, and manage the proposal preparation process
• Bid Qualification and Kick off Meetings with core bid team (BU Heads, Sales Executive, Solution Architect and Pricing specialist)
• Collaborate with BU’s to ensure understanding of Bid requirements, timelines, and processes
• Identify and advise on best fit solutions for process and requirements
• Ensure bids are complaint, responsive and complete with the highest standard of quality
• Qualification through to Win/Loss reviews.
• Review complex, high-level multi-BU, or strategic requests for proposals (RFXs)
• Create a master checklist with a bid plan for private and public sector customers
• Project management – maintain, track, and communicate regularly updates to bid team.
• Ensure team is kept up to date on projects as well as to provide guidance on work tasks requirements
• Bid project reporting and tracking on CRM Dashboards. Monitoring bid progress on Qlik - CRM
• Compile monthly reports for management and sales team.
• Participation in continuous improvement to bid management and bid processes .
• Project management and all logistical aspects of the proposal
• Assure quality of bids through the bidding lifecycle in line of APMP best practice and playbook guide.
• Effective design, layout, and formatting of proposals with highest customer centric in mind.
• Quality assurance of bid documents to company standards and GRC policies.
• Responsible for proof reading and editing proposal to ensure that a complaint and persuasive bid is submitted to IOCO customers.
• Ensure adherence to company brand and regulatory compliance
• Complete a compliance and quality review throughout the process.
• Complete and co-ordinate the bid compliance pack and signoff requirements.
• Quality control for file checking and bid production
• Follow the bid compliance and governance process.
• Acquire the necessary approvals at each stage of the bid process.
• Sign off for qualification meet, board resolution, legal signoff, BU head signoff, technical with pricing sign off
• Compliance and statutory signoff.
• Complete the risk register with a mitigation plan that addresses business needs.
• Vetting of sub contractors and teaming agreement validation.
• Content harvesting and knowledge management of bid submission.
• Extract, index and publish reusable IP such as technical library, graphics, CV's and reference letters.
• Maintain and publish bid submissions to SharePoint and client website
• File sharing management to BU sales team,solution architects and executive teams.

• Maintaining the knowledge management system (content design and development)
• Report and proposal writing
• Facilitate training and skills development for contact centre staff
• Project managed the integration of multiple call centre into a single support centre.
• Provide technical support to Tier 1 and Tier 2 call centre agents.
• Troubleshooting and managing customer escalations.
• Outage and incident management.
• Hardware and software troubleshooting.
• Product management.