PRANISHKA HANSRAJ

Sales & Account Management: Logistics, Operations & Supply Chain(Forecasting): Data Management & Reporting: Customer Service & Issue Resolution: Leadership & Collaboration

• Achieved volume, value, and margin targets across key accounts to meet and exceed sales objectives.
• Developed and nurtured trust-based relationships with a portfolio of high-value clients, driving loyalty and retention.
• Conduct post-implementation reviews of executed promotions with customers, showcasing measurable success and the company’s direct impact on their business performance.
• Quarterly business reviews
• Align customer pricing with company-defined pricing strategies, ensuring consistency and value delivery
• Implemented strategic sales plans and identified growth opportunities to expand market share.
• Upsold on all incoming orders, increasing average order value and maximizing revenue.
• Visited client sites and retail stores regularly to maintain engagement and proactively address needs.
• Proposed tailored solutions based on client requirements, acting as a trusted advisor.
• Managed price deal sheets and client-specific pricing to ensure competitiveness and profitability.
• Delivered regular industry insights and market updates to clients, positioning the company as a thought leader.
• Studied competitor activity via client interactions to protect accounts and secure business.

• Collaborated with logistics to plan and ensure accurate, timely, and complete product deliveries.
• Forecasting volumes based on base, promo, and monthly forecasting, enabling accurate demand planning and strategic decision-making. I have the number spot in my current role for 100% forecast accuracy.
• Worked with procurement and planning teams to input client forecasts and align production schedules.
• Managed daily depot stock levels, monitored inventory, and oversaw imports to maintain optimal stock availability.
• Communicated import ETAs, non-delivery issues, and product substitutions clearly to clients.
• Oversaw internal stock management to support continuous fulfillment and reduce operational disruptions.

• Produced detailed sales analysis reports and monitored KPIs to support strategic decision-making.
• Managed and updated product data sheets for new product lines to ensure accurate client and internal communication.

• Resolved client issues, complaints, and delivery discrepancies quickly and professionally to maintain satisfaction.
• Managed all claims, including infills, return goods, upliftments, and financial reconciliation, ensuring weekly resolution.
• Communicated lead times, substitutions, and product changes transparently to prevent service issues.

• Supervised and supported a sales administrator to ensure smooth account and order management.
• Maintained strong working relationships with third-party distributors, including Vector Logistics and Digistics.
• Worked cross-functionally with internal departments (Sales, Finance, Logistics, Quality, and Procurement) to deliver exceptional customer service and drive operational efficiency.
• Drive successful negotiations with priority customers by combining commercial acumen with a deep understanding of what’s required to win in the category, securing long-term value for both parties.

• Developing and building a solid and trusting relationship with Client, Existing and New.
• Business Development.
• Negotiating.
• Conducting each aspect of orders/sale from start to finish, order, payments, invoicing, and delivery.
• (Working in and with all departments).
• Presentation skills for my fellow clients to showcase new products.
• (Senior level).
• Quoting clients, estimations, handling suppliers and delivering.
• (CRM system).
• Research key customer wants and needs /Sourcing Products and bringing new ideas to the table.
• Dealing with every product that comes to mind, Products, apparel, beverage, technology, pharmaceutical basic instruments etc.
• Handling of all my import/export, logistics and warehousing.
• Market and product development for business growth and brand networking.
• Effective persuasive communication to the client's requirements.
• Ensure the ordered products are delivered in a timely manner.
• Keep clients informed on the project status and manage expectations for the delivery of services.
• Attends trade events and exhibitions.
• Assist with challenging client requests or issue escalations as needed.
• Meet monthly sales targets.
• Prepare and submit national tender bids.
• Operate as the lead point of contact for buyers/suppliers.
• Working with design team, sales directors, logistics, warehousing.
• Maintaining all client documentation and cohesive, up-to-date files, to have accurate, relevant, and readily available client focused data always.
• Monitor and analyse customer usage of products.
• Up selling and cross selling.
• Perform in all key areas of role, Consistency, Initiative.
• Manage multiple projects and deliverables simultaneously.
• Work both independently and as a team member in a fast-paced environment.
• Mentoring and training new employees.

• Accpac (Accounting package) - Purchase orders, sales orders (OE numbers).
• Adding Venders and clients on the system.
• Preparing quotations and tenders (sourcing products for clients and costing quotes).
• Processing orders (ordering stock, branding products and dispatching order).
• Checking weekly sales reports.
• Buying of products.
• Product/branding training (Has full skill of product knowledge and branding methods).
• Managerial skills - Approving of artwork layouts (approving customs brands before print).
• Trending of service Levels and customer expectations.
• Costing's, mark ups (Costing on quote prices and marking up order).
• Dealing with China suppliers.
• Brand, print and packaging.
• Branding of Products.
• Sourcing of Products (finding new and trendy products).
• Costings of material production.
• Manage branding department!
• Persistent and skilled at negotiating.
• CAD's (product design).
• Training new staff.
• Logistics and dispatching of orders.
• Cross boarder orders (50% of my clients are cross border clients).
• Focusing on growing and developing existing clients, together with generating new business.
• Ensure the correct products and services are delivered to customers in a timely manner.
• Makes sure clients receive requested products and services in a timely fashion.
• Develop a trusted advisor relationship with key accounts.
• Play fundamental role in setting up new businesses, take responsibility for the effective onboarding of new customers and attend events of suppliers.
• Networking within national accounts to secure all business opportunities.