Pranisha Narainsamy

Includes all prior responsibilities from previous position, although now includes the following:

MANAGER:

• Management of sales, administration, underwriting, and customer and supplier relationships.
• Managing and overseeing daily activities of brokerage consisting of approximately 300 clients.
• Complied with established internal controls and policies.
• Analyzed business processes to identify cost savings and operational efficiencies.
• Created financial dashboards to provide insights into key performance indicators.
• Involved in company app development.
• Evaluated and negotiated contracts to procure favorable financial terms.

KI:

• Monitoring and ensuring processes and procedures are in place for compliance.
• Supported financial director with special projects and additional job duties.
• Established internal audit procedures to validate and improve accuracy of financial and operational reporting.
• Liaising with compliance officer to ensure brokerage compliance.

BROKER:

• Sold Personal and Commercial Short Term insurance policies to new and existing customers.
• Leveraged knowledge of varies insurance products and services to advise customers on appropriate choices based on customer financial needs analysis.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Developed sales leads from direct referrals and networking.
• Retained 100% of policyholders during annual renewal period.
• Reported policy changes and company conditions affecting customer satisfaction.
• Analyzed sales volume, retention and loss ratio trends to identify areas for improvement.
• Built relationships with clients using active listening and issue resolution to provide excellent service.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Maintained high standards of customer service by building relationships with clients.
• Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
• Investigated and processed claims swiftly to keep customers satisfied.
• Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
• Identified potential risks in client businesses and recommended appropriate insurance coverage.
• Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
• Conducted annual reviews of existing policies to update information.
• Analyzed risk factors to recommend appropriate coverage levels.
• Monitored customer feedback and identified areas of improvement.
• Evaluated competitors' products and services to gain competitive advantage.

ADMINISTRATOR:

• Reviewed and updated insurance policies for clients regularly to ensure accuracy and efficiency when filing claims
• Helped clients determine correct insurance policies for specific needs
• Maintained and updated client master list.
• Maintained and updated client portfolios.
• Processed and followed-up of new quotes, endorsements, and claims.
• Followed-up on property risk inspections as required by insurers.

CLAIMS CONSULTANT:

• Provided superior claims service to ensure retention and growth of customer base, and build excellent relationships with service providers, thereby contributing to the bottom-line results.
• Analyzed and investigated complicated insurance claims to help prevent fraud.
• Upheld relationships and communication with insurance departments and clients.
• Organized and presented claim review plans.
• Negotiated settlements.
• Resolved claims promptly.
• Tracked progress of all outstanding insurance claims.

• Educated English HL, Mathematics, Natural Sciences, and Technology across entire FET phase.
• Head of Senior phase
• Preparation and presentation of lessons (daily, weekly, quarterly, and yearly)
• Assessment, preparation and administration of additional lessons
• Compilation, monitoring and grading of all assessments
• Graded of all assessments
• Attended numerous district meetings regarding subjects and grades.
• Feedback to district regarding progress/problematic areas of teaching
• Complied learner reports
• Monitored student behavior and enforced discipline policies.
• Communicated policies and procedures to students and parents regarding student behavior.
• Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
• Performed classroom evaluations to assess teacher strategies and effectiveness.
• Defined and enforced student academic achievement standards in line with district goals and objectives.
• Monitored student progress and implemented intervention strategies to support student success.
• Communicated with parents to encourage active parental participation in education.
• Coordinated staff and student activities to promote safe and productive learning environment.
• Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
• Developed and coordinated after-school programs and activities.
• Verified student grades, attendance and schedules.
• Studied assessment information covering students, teachers and school operations to formulate improvement plans.

• Educated adults who were learning to speak English.
• Taught various life skills topics and how to engage in general conversation utilizing correct diction and grammar.
• Completed between 5 to 10 online reports daily for each learner and lesson covering every language skill.
• Encouraged students to explore concepts with engaging, learning-focused activities.
• Fostered student curiosity and interest through creative hands-on activities.
• Shifted between formal and informal methods of teaching to keep students engaged.

CONTENT DEVELOPER:

• Developed wrap-around study guide and marking memorandum for Tourism Teaching NQF 7.
• Utilized prescribed texts to compile study guide and memorandum.
• Complete work as per deadlines.
• Adhered to copyright acts.
• Complete paperwork regarding development work.
• Strengthened created content through proofreading and editing.
• Conducted online research to obtain relevant information and materials.
• Organized collected information to produce well-written learning material.
• Managed competing deadlines with efficiency.
• Played instrumental role in creative planning and review sessions, working with resourceful team to elevate quality of content and designs.

CONTENT REVIEWER:

• Review wrap-around study guide and marking memorandum for Tourism Teaching NQF 5.
• Proofread, edited and evaluated copy to verify content aligned with required guidelines.
• Edited and reviewed content for grammar, spelling and punctuation.
• Edited and revised wide array of content for accuracy, clarity and consistency.
• Suggested improvements to content to enhance quality and accuracy.
• Collaborated with writers, designers and other editors to deliver content of highest quality.
• Drove accuracy of content through careful proofreading and fact-checking.

EDUCATOR:

• Educated English HL, Afrikaans FAL, Mathematical Literacy, Life Orientation, Business Studies, and Tourism across entire FET phase.
• Preparation and presentation of lessons (daily, weekly, quarterly, and yearly)
• Assessments conducted to establish requirement of additional lessons
• Preparation and administration of additional lessons
• Compilation, monitoring and grading of all assessments
• Attended District meetings regarding various subjects and grades.
• Feedback to district regarding progress/problematic areas of teaching
• Completed all educator administration with regards to FET learners
• Monitored student progress and adjusted instruction to meet individual needs.
• Chose materials and developed lesson plans to meet students' academic needs.
• Helped students explore concepts with engaging, learning-focused activities.
• Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
• Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.

DEPUTY PRINCIPAL:

• Liaise with principal regarding academics of school and assisted with important decision-making responsibilities.
• Contributed to agendas and chaired most staff meetings
• Involvement in staff, parent, and learner meetings
• Maintained learner school accounts - issued invoices and statements and followed up on outstanding payments.
• Procurement of school resources and procurement and management of tuck shop stock and finances respectively.
• Took lead on charity/fundraising events.
• Monitored student behavior and enforced discipline policies.
• Oversaw schedule management and protocols for orientation, registration, and related activities.
• Administered personnel policies and procedures for school faculty and staff.
• Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
• Instructed small groups of teachers and students.
• Counseled students about rules and policies during school assemblies.
• Kept school in full compliance with established policies, legal requirements and student safety standards.
• Coordinated staff and student activities to promote safe and productive learning environment.
• Observed teachers, documented activities and implemented improvement plans to optimize classrooms.
• Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.

SAT LEADER:

• Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
• Performed classroom evaluations to assess teacher strategies and effectiveness.
• Defined and enforced student academic achievement standards in line with district goals and objectives.
• Monitored and evaluated educational programs to maintain high-quality performance objectives and standards
• Implemented, monitored and evaluated school assessments to maintain high quality and ensure in line with district requirements.
• Attended district SAT meetings
• Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
• Met regularly with team of teachers to discuss best practices and develop innovative teaching strategies.
• Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
• Created and implemented assessments to measure student progress.
• Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
• Shifted between formal and informal methods of teaching to keep students engaged.
• Participated in department meetings to provide input to colleagues about student achievement and improvement.
• Designed detailed learning plans for struggling students based on test, homework and assignment records.
• Evaluated students' understanding of course material through examinations and in-depth essay writing.
• Supervised afterschool program to promote student growth and maintain safety for all attendees.
• Monitored student progress and implemented intervention strategies to support student success.
• Communicated with parents to encourage active parental participation in education.
• Developed and coordinated after-school programs and activities.
• Studied assessment information covering students, teachers and school operations to formulate improvement plans.

FIELD SERVICE COORDINATOR:

• Maintained and updated Schedule for approximately 25 Field Service Engineers.
• Quoted customers according to their needs
• Arranged travel, travel documentation, and accommodation for engineers
• Ordered required parts
• Assisted manager and Customer Support and Maintenance staff by providing effective administration and coordination support
• Assisted with developing, implementing, and maintaining office procedures and filing systems which ensured that information was kept confidential and processing of transactions were efficient
• Preparation of all documentation for invoicing including processing of all Field Service invoices
• Involved in some preparation and finalization of tender documentation
• Reduced time to complete service calls and expertly retained key customers.
• Facilitated communication between office personnel, subcontractors and customers.
• Resolved customer complaints and issues to drive satisfaction and loyalty.
• Managed and coordinated service teams to achieve successful completion of service projects.
• Created and maintained daily and weekly reports for upper management.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Organized ongoing maintenance schedules to boost system performance.

PROJECT ADMINISTRATOR AND COORDINATOR:

• Quotations done as per project manager, implement discounts as per customer agreements.
• Checked customer accounts updated.
• Equipment sourced and quoted (internally and third party)
• Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
• Directed projects according to schedule and quality demands.
• Developed and maintained positive relationships with clients and other stakeholders.
• Liaised with customer regarding quotation/purchase order
• Assigned and scheduled engineers
• Arranged and coordinated all travel, travel documentation, accommodation, parts, and health, and safety requirements
• Received and processed purchase order to initiate projects.
• Liaised with project manager and engineer regarding progress of projects
• Ensured project completion as stipulated in contract.
• Assisted project manager and engineers by providing effective administration and coordination support
• Ensured all processes and procedures regarding projects adhere
• Time management and payment documentation of engineers managed
• Preparation of all documentation for invoicing and payments to third parties involved.
• Meeting involvement with management regarding all projects statuses
• Kept projects on schedule by managing deadlines and adjusting workflows.
• Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
• Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
• Tracked hours and expenses to keep project on task and within budgetary parameters.
• Created job files for each project and maintained current data accordingly.
• Maintained database and spreadsheets with accurate inventory and status.
• Prepared meeting agendas and minutes for distribution and record keeping.
• Kept corporate and client information confidential, adhering to data safety measures.
• Arranged travel and accommodation for team members and project partners.
• Reported regularly to managers on project budget, progress and technical problems.

SENIOR PHASE EDUCATOR:

• Educated English HL, Afrikaans FAL, Mathematics, Life Sciences, Life Orientation, Social Sciences, Technology, Business Economics, and Arts and Culture across entire senior phase
• Preparation and presentation of lessons (daily, weekly, quarterly, and yearly)
• Assessment, preparation and administration of additional lessons
• Compilation and monitoring of all assessments
• Grading of all assessments
• Completed all educator administration with regards to learners taught
• Built relationships and communicated with parents to provide best learning environment for children.
• Monitored student progress and adjusted instruction to meet individual needs.
• Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
• Utilized innovative teaching strategies to effectively engage students in learning.
• Facilitated student-led, inquiry-based activities in classroom to enhance learning experience.
• Developed and implemented useful behavior management strategies to instill discipline and compliance with conduct code.
• Created and implemented assessments to measure student progress.
• Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
• Shifted between formal and informal methods of teaching to keep students engaged.
• Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
• Prepared quizzes, tests and examinations to gauge how well students were learning.
• Participated in department meetings to provide input to colleagues about student achievement and improvement.
• Designed detailed learning plans for struggling students based on test, homework and assignment records.
• Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.