Pradeep Sookraj
IT Technician
Everest Heights, Verulam
Summary
Astute IT Technician with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols. Commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Versatility in that I'm able to fix faulty hardware, install new assets and support continuous business operations.
Overview
14
14
years of professional experience
5
5
Certifications
Work History
IT Technician
02.2015 - Current
- Maintain the upkeep of PCs Test and repair the computers
- Setting up the till points which include hardware and software
- Setup printers and pole display.
Technician
Esquire technologies
04.2014 - 02.2015
- Reason for leaving : Better opportunity
- Duties : Worked in warranty department
- Receive warranty and non-warranty items
- Testing and repair of the items brought in
- Send items to repair centres
- Follow up on the progress of the repairs and keep customers updated.
Technician
Ensure IT Services
01.2013 - 04.2014
- Reason for leaving : Better opportunity
- Duties : Done laptop and printer repairs
- Test and diagnose faults
- Order and replace parts for the printers
- Test and confirm that all functions are working on laptops.
Technician
Incredible Connection- Gateway
04.2011 - 01.2013
- Reason for leaving : Better opportunity
- Duties : PC repairs
- Test and repair warranty and non-warranty items
- Keep customers updated with regards to their repairs
- Also responsible for the returns of products.
Technician
Incredible Connection
Springfield
07.2009 - 04.2011
- Reason for leaving : Better opportunity
- Duties : Repair computers
- Test both warranty and non-warranty items
- Count stock once a week.
Stores/ Invoice Clerk
04.2006 - 09.2006
- Reason for leaving : End of, Duties : Invoicing of goods.
Assistant
PC Scorps
07.2006 - 08.2006
- Reason for leaving : Better oppurtunity
- Duties : Setup and install new computers.
Education
CompTIA Network+ Certification -
N10-006 - undefined
CompTIA A+ Certification - undefined
Exam201 & Exam 202 - undefined
Business College
Bachelor of Science - undefined
Durban University of Technology
Computer Skills, Communication Skills, Programming - undefined
Skills
Desktop Technical Support
Help Desk Operations
Data retention
Helpdesk services
Wireless Networking
Peripheral maintenance
Application installations
Virus and malware prevention
Technical Analysis
Desktop and laptop installations
Computer imaging
Operating system testing
Technical Support
Email account set up
Hardware and software installation
PC refurbishment
Help desk support
Code 8 Drivers licence
Certification
Grade 12
Additional Information
References available on request.
Timeline
CompTIA N+ Certification
02-2018
IT Technician
02.2015 - Current
Technician
Esquire technologies
04.2014 - 02.2015
Technician
Ensure IT Services
01.2013 - 04.2014
Technician
Incredible Connection- Gateway
04.2011 - 01.2013
PC Training & Business College, 2006
11-2010
Technician
Incredible Connection
07.2009 - 04.2011
National Certificate: Information Technology
01-2008
National Certificate: Information Technology
07-2006
Assistant
PC Scorps
07.2006 - 08.2006
Stores/ Invoice Clerk
04.2006 - 09.2006
Grade 12
12-2004
CompTIA Network+ Certification -
N10-006 - undefined
CompTIA A+ Certification - undefined
Exam201 & Exam 202 - undefined
Business College
Bachelor of Science - undefined
Durban University of Technology