Pracious Nonhlanhla Khumalo
Barista Trainer | Customer Service Assistant
Mamelodi East
Summary
Customer-oriented Barista with three years of experience in fast-paced cafés. Skilled in coffee preparation and cash handling, with a strong focus on hygiene standards. Delivers exceptional service and thrives under pressure, enhancing customer satisfaction. Certified in safe food handling, ensuring compliance with health regulations.
Overview
3
3
Languages
4
4
years of professional experience
Work History
Barista
Cafe Kahvi
09.2024 - 09.2025
- Assisted customers efficiently while fostering a welcoming atmosphere.
- Crafted beverages and food items with precision and consistency.
- Processed orders and payments using POS systems.
- Secured stock availability and upheld caf cleanliness.
- Collaborated with team members during high-traffic shifts.
- Prepared high-quality beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
- Assisted in training new baristas on coffee preparation techniques and customer interaction skills.
- Developed positive relationships with regular customers, enhancing overall customer loyalty and satisfaction.
Barista Trainer
Starbucks Menlyn Maine
03.2022 - 08.2024
- Crafted high-quality beverages, enhancing customer satisfaction and loyalty.
- Delivered outstanding customer service in high-pressure cafe environment.
- Upheld cleanliness and sanitation standards for equipment and workstations.
- Addressed customer queries and resolved complaints with professionalism.
- Ensured efficient start and end of daily operations
- Trained new employees in skill development and operational tasks, fostering a skilled team environment.
- Supported store manager in overseeing day-to-day operations, ensuring smooth functioning of the retail space.
Education
Grade 12 -
Skills
Drink preparation
Beverage knowledge
POS management
Customer engagement
Cleanliness standards adherence
Effective time management
Collaborative teamwork
Analytical problem solving
New hire onboarding
Effective communication
Accomplishments
- Won in-store Barista champion in 2024.
Timeline
Barista - Cafe Kahvi
09.2024 - 09.2025
Barista Trainer - Starbucks Menlyn Maine
03.2022 - 08.2024
Lompec Secondary - Grade 12,