Potso Daniel Nkhau
Duty Manager
Mabopane
Summary
Skilled in problem-solving, with a thirst for knowledge and exceptional communication abilities. Prepared to make a valuable impact on team accomplishments and drive favorable outcomes. Eager to take on fresh challenges and propel organizational goals forward with dedication and passion. Results-driven hospitality professional with extensive experience in front office operations, known for upholding high standards and delivering outstanding guest services. Adept at fostering team collaboration and driving results, showcasing flexibility in dynamic environment. Expertise in conflict resolution and maintaining operational efficiency ensures reliability and adaptability. Experienced with managing front office operations and ensuring guest satisfaction. Utilizes strong leadership skills to motivate teams and streamline processes. Track record of effective problem-solving and maintaining high service standards.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Front Office Duty Manager
The Capital Hotel & Apartments
Pretoria
12.2019 - Current
- Presentable and well spoken - Team Player who leads by example - Proactive in approach - Interpersonal skills
- Served as a liaison between various departments within the hotel, ensuring smooth operational flow across all areas of responsibility.
- Addressed employee concerns proactively through open communication channels, fostering a positive work environment within the hotel team.
- Assisted in budget management by monitoring expenses and identifying cost-saving opportunities.
- Oversaw day-to-day operations of Two hotels 201 and 152 -room hotel
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Promoted upselling strategies among staff members, resulting in increased revenue from room upgrades and additional services.
- Established effective shift scheduling for front office staff, ensuring optimal coverage during peak hours and balanced workloads for team members.
Receptionist
The Capital Hotel,Apartment & Resort
Pretoria
12.2017 - 12.2019
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Scheduled office meetings and client appointments for staff teams.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Collected card and cash payments, processed transactions and updated relevant records.
Hotel Porter
The Capital Hotel,Apartment & Resorts
Pretoria
02.2017 - 12.2017
- Streamlined luggage storage processes by effectively logging items and maintaining organized storage spaces.
- Developed strong relationships with other hotel departments to support efficient interdepartmental communication and collaboration, improving overall service delivery.
- Delivered exceptional customer service, often resulting in repeat business and positive reviews.
- Collaborated with front desk staff to promptly address guest needs, fostering positive relationships and loyalty.
- Supported the front office team during peak hours by handling overflow calls or assisting with administrative tasks as needed.
- Maintained the hotel''s cleanliness and appearance by regularly tidying common areas and reporting maintenance issues.
- Escorted guests to and from rooms and assisted with baggage.
Volunteering
Sure Foundation Christian Church
Pretoria
02.2013 - 03.2014
- Supported organization's mission, volunteering for various roles as needed.
- Enabled better access to resources for disadvantaged communities by volunteering at educational centers and tutoring students from low-income backgrounds.
- Served as an ambassador for the organization at industry conferences, networking events, or speaking engagements related to volunteering best practices.
- Demonstrated commitment to the art community by volunteering for local events, fundraisers, and educational programs.
Soccer Clerk
Sepels Best Bets
Soshanguve
01.2013 - 06.2013
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
Education
No Degree - Hospitality Administration And Management
The Capital Hotel Academy
Sandton, South Africa 01.2018 - 01.2018
National Certificate in Plant Production - Plant Production
JNV Landscaping And Training Services
Pretoria, South Africa 01.2015 - 11.2015
No Degree - First Aid
Tommy Phiri Labour Relations And Training Services
Pretoria, South Africa 01.2015 - 12.2015
No Degree - Advanced Computer Literacy
Soshanguve Technical Centre
Pretoria, South Africa 01.2013 - 11.2013
National Senior Certificate/Matric -
Senthibele High School
Pretoria, South Africa 01.2012 - 12.2012
Certificate of Attendance -
Asivusaneni Health Network
Pretoria, South Africa 03.2011 - 03.2011
Skills
Personal Information
- Gender: Male
- Nationality: South African
- Marital Status: Single
Accomplishments
Employee of the Month March,September & November 2017
Employee of the Month August,September & November 2018
Young Hotelier of the Year 2018
Employee of the Month May 2019
Employee of the Year 2019
Employee of the Month March 2023
Employee of the Month February 2024
Certification
Hospitality Reception
Timeline
Front Office Duty Manager
The Capital Hotel & Apartments
12.2019 - Current
Hospitality Reception
09-2018
No Degree - Hospitality Administration And Management
The Capital Hotel Academy
01.2018 - 01.2018
Receptionist
The Capital Hotel,Apartment & Resort
12.2017 - 12.2019
Hotel Porter
The Capital Hotel,Apartment & Resorts
02.2017 - 12.2017
National Certificate in Plant Production - Plant Production
JNV Landscaping And Training Services
01.2015 - 11.2015
No Degree - First Aid
Tommy Phiri Labour Relations And Training Services
01.2015 - 12.2015
Volunteering
Sure Foundation Christian Church
02.2013 - 03.2014
Soccer Clerk
Sepels Best Bets
01.2013 - 06.2013
No Degree - Advanced Computer Literacy
Soshanguve Technical Centre
01.2013 - 11.2013
National Senior Certificate/Matric -
Senthibele High School
01.2012 - 12.2012
Certificate of Attendance -
Asivusaneni Health Network
03.2011 - 03.2011
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