Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Timeline
Generic

Portia Tondo Sibanyoni

Ivory Park

Summary

Receptionist experienced in enhancing guest relations and resolving conflicts. Delivered high levels of customer service while managing front desk operations and maintaining accurate records. Committed to supporting team efficiency and fostering a welcoming atmosphere.

Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.

Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.

Communicative Receptionist recognized for providing first-rate support for corporate decision-makers. Meticulous individual with demonstrated success in administrative process improvements to better serve business and customer needs. Equipped with in-depth software knowledge and skill to quickly pick up tools and tricks. Brings polished speaking voice and professional demeanor.

Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintaining a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.

Overview

2
2
Languages
5
5
years of professional experience

Work History

Receptionist

Premier Hotel Midrand
Midrand
10.2024 - Current
  • Welcomed guests at Premier Hotel Midrand front desk, ensuring a positive first impression.
  • Managed check-in and check-out procedures using hotel property management system.
  • Answered switchboard calls and efficiently routed inquiries to appropriate departments, facilitating smooth communication.
  • Managed email correspondence promptly, enhancing client satisfaction through timely responses.

Receptionist

Qs Evander hotel and Apartments
Evander
01.2023 - 03.2024
  • Welcomed guests at Q's Evander hotel and Apartments front desk with professional service.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Answered switchboard calls and routed inquiries to correct departments.
  • Verified guest details and processed payments at reception desk.
  • Managed check-in and check-out procedures using hotel property management system.
  • Handled reservations, cancellations, and booking confirmations for hotel guests.
  • Coordinated guest requests with housekeeping and maintenance teams.
  • Resolved guest concerns calmly while maintaining Premier Hotel Midrand standards.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Scheduled and confirmed appointments.
  • Prepared daily reports and updated front office records.
  • Updated and recorded customer or client information to maintain accounts.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Receptionist

Evander Hotel
Evander
01.2022 - 01.2023
  • Welcomed guests at Evander Hotel front desk with professional service.
  • Processed check-in and check-out procedures for hotel guests.
  • Managed incoming calls through hotel switchboard and transferred inquiries.

  • Greeted visitors and provided them with assistance.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Handled room reservations, amendments, and booking confirmations.
  • Assisted guests with directions, amenities, and local information.
  • Balanced cash drawers and processed guest payments accurately.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Coordinated and arranged appointments for clients and visitors. for clients, customers, and other visitors.
  • Updated and recorded customer or client information to maintain accounts.

Education

Stanwest Combined School
Standerton, South Africa

Skills

  • Property management systems
  • Reservation processing
  • Front desk operations
  • Payment processing
  • Front office records
  • Customer service
  • Guest relations
  • Appointment scheduling
  • Administrative support
  • Professional communication
  • Verbal and written communication
  • Detail orientation
  • Time management
  • Problem solving
  • Conflict resolution
  • Calm demeanor
  • Phone etiquette
  • Relay hearing-impaired calls
  • File management
  • Cash handling
  • Front desk procedures
  • Clear communication
  • Attention to detail
  • Professional demeanor
  • Mail handling
  • Multi-line phone system operation

Languages

English
First Language
Afrikaans
Beginner (A1)
A1

Accomplishments

  • Employee of the Month at Fortis Hotel Evander

References

References available upon request.

Timeline

Receptionist

Premier Hotel Midrand
10.2024 - Current

Receptionist

Qs Evander hotel and Apartments
01.2023 - 03.2024

Receptionist

Evander Hotel
01.2022 - 01.2023

Stanwest Combined School
Portia Tondo Sibanyoni