Portia Tintswalo Chauke
Phaphazela Village, Malamulele
Summary
Dedicated Administrative Professional with expertise in Office Administration, Records Management, and Fleet Management. Managed daily administrative operations and maintained organised filing systems that enhanced operational efficiency. Committed to high standards of customer service and effective public service delivery.
Overview
5
5
years of professional experience
Work History
Office Administrator and Fleet Management
Phaphazela Funerals
Malamulele
01.2017 - 11.2021
- Managed and monitored the organisation’s vehicle fleet, including vehicle records, service schedules, licensing, maintenance and usage.
- Tracked fleet utilisation, fuel consumption, mileage, and vehicle maintenance to enhance cost control and operational efficiency.
- Coordinated vehicle bookings, driver schedules and transport requirements to ensure effective fleet availability.
- Oversaw daily administrative operations and office support services, ensuring smooth workflow and effective resource allocation.
- Supported management with administrative, operational and organisational functions.
- Prepared reports, correspondence, administrative documents and management reports.
- Captured, updated and maintained accurate organisational records and databases.
- Maintained organised filing systems and confidential organisational records.
- Scheduled appointments and coordinated meetings, office activities and operational arrangements.
- Conducted routine monitoring of administrative and operational activities against organisational plans, targets and procedures.
- Collected, captured and maintained monitoring and evaluation data to track performance and operational progress.
- Prepared monitoring reports and provided management with accurate information to support decision-making and identify areas requiring improvement.
- Evaluated service delivery and operational performance, identifying gaps and recommending corrective actions to improve overall effectiveness.
- Maintained high standards of customer service, confidentiality, professionalism and compliance with organisational procedures.
- Provided reception and client liaison services, ensuring professional and responsive customer service.
- Reason for leaving: Retrenched due to the COVID-19 pandemic.
Education
Bachelor of Arts - Development studies and Psychology
University of South Africa (UNISA)
Pretoria, GP01-2026
Diploma in Youth Development -
University of South Africa (UNISA)
Pretoria, GP01-2017
Office Administration Short Learning Programme -
Richfield Graduate Institute of Technology
Johannesburg, GP01-2015
National Senior Certificate (Grade 12) -
Ximun'wana High School
Malamulele, LP01-2008
Skills
- Records management and control
- Data entry and management
- Documentation and reporting
- Administrative support
- Microsoft Office proficiency
- Budget management
- Financial analysis and reporting
- Staff coordination
- Data retrieval systems expertise
- New client onboarding
- Client service excellence
- Analytical problem solving
- Detail-oriented approach
- Stress management skills
- Interpersonal communication skills
- Organisational strategy
- New client onboarding
References
Mrs. Ndove M
Managing Director-Phaphazela Funerals
Contact No: 015 851 7942/072 196 0704
Mr. RA Nkuna
Manager– Phaphazela Funerals
Contact: 078 617 6437
Mr. K Shivambu
Coordinator– Phaphazela Funerals
Contact: 071 333 4499
Timeline
Office Administrator and Fleet Management
Phaphazela Funerals
01.2017 - 11.2021
Bachelor of Arts - Development studies and Psychology
University of South Africa (UNISA)
Diploma in Youth Development -
University of South Africa (UNISA)
Office Administration Short Learning Programme -
Richfield Graduate Institute of Technology
National Senior Certificate (Grade 12) -
Ximun'wana High School