Portia Thobeka Mfono
Sales Team Manager
Thembisa,GP
Summary
I am a visionary and a hardworker. I am an optimist and I am always willing to learn and face any challenges that may come my way. I give my best to everything that I do as well as every opportunity that comes my way. I love working with people and work excellently in a team or as an individual. I am full of positive energies and believe in spreading them everywhere I go. " A healthy and happy environment brings birth to nothing but the best results ". I strive to make a difference and leave any situation better than it was before.
Overview
6
6
Languages
2027
2027
years of professional experience
Work History
Sales Team Manager
Afrishore Bpo
2022 - Current
- Enhanced customer satisfaction levels by consistently monitoring team performance and providing constructive feedback.
- Discussed sales strategies and promotional plans with VP of Sales on regular basis.
- Managed cross-functional projects involving multiple teams, ensuring successful outcomes while adhering to strict deadlines and budget constraints.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
- Planned and directed staff training and performance evaluations.
- Implemented sales tracking systems to monitor individual and team progress towards achieving set targets.
- Maintained a high-performing sales team by recruiting top talent and retaining motivated employees through ongoing development opportunities.
- Introduced innovative incentive programs that boosted employee morale and fostered a healthy competitive environment within the team.
- Conducted regular performance reviews, identifying areas of improvement and providing guidance for professional growth.
- Facilitated smooth communication between departments, enhancing overall company efficiency in meeting client needs.
- Increased sales revenue by implementing new strategies and motivating the team through effective leadership.
- .Championed the adoption of CRM software to streamline sales processes and provide valuable insights into customer behavior patterns.
- Established strong relationships with key clients, fostering loyalty and repeat business opportunities.
- Developed comprehensive training programs for new hires, ensuring quick integration into the team''s operations.
- Reduced customer complaints by addressing issues promptly and implementing corrective measures to prevent recurrence.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Implemented systems and procedures to increase sales.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Contact Center Agent
Assupol life
01.2018 - 12.2018
- Designing marketing strategies
- Contacting potential clients
- Assessing customer needs
- Selling appropriate insurance plans
- Collecting client information
- Preparing reports
- Maintaining records
- Providing customer service
Sales Agent
Hollard Insurance
01.2017 - 12.2017
- Designing marketing strategies
- Contacting potential clients
- Assessing customer needs
- Selling appropriate insurance plans
- Collecting client information
- Preparing reports
- Maintaining records
- Providing customer service
Picker/Packer (Quality Assessor)
Takealot
01.2016 - 12.2016
- Preparing products for shipment
- Loading goods
- Making sure products are in good condition
- Maintaining inventories
- Counting quantities
- Reporting to supervisors
- Picking, inspecting and packing products according to the order slip
- Labelling boxes and packing them before sending them out to shipping
Sales Representative
AMWAY
01.2013 - 12.2015
- Meeting and communicating with customers to recommend and sell products or services
- Explaining the features and benefits of products and services to customers
- Performing cost-benefit analyses of existing and potential customers
- Maintaining positive business relationships to ensure future sales
- Servicing existing accounts, obtaining orders, and establishing new accounts
Data Capturing and Filing
Skynet Worldwide Express
01.2012 - 12.2012
- Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.
- Scanning through information to identify pertinent information.
- Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.
- Creating accurate spreadsheets.
- Entering and updating information into relevant databases.
- Ensuring data is backed up.
Education
Informal Small Business Practice - NQF Level 3
AMWAY
01-2014
Certification - Call Center, Subjects: Inbound calling, Help desk, Customer Service and Effective Communication
Critical Careers Pty/Ltd
01-2013
Grade 12 - Subjects Passed: English, Afrikaans, Business Economics, Introduction to Criminology, Biology, Geography Mercentile Levy
Oxford Combined College
01-2004
Skills
Good Interpersonal Relation
Good Communication Skills
Ability to work under pressure
Team Player
Hard working
Id Number
8407170823081
Personal Information
ID Number: 840717 0823 081
Timeline
Contact Center Agent
Assupol life
01.2018 - 12.2018
Sales Agent
Hollard Insurance
01.2017 - 12.2017
Picker/Packer (Quality Assessor)
Takealot
01.2016 - 12.2016
Sales Representative
AMWAY
01.2013 - 12.2015
Data Capturing and Filing
Skynet Worldwide Express
01.2012 - 12.2012
Grade 12 - Subjects Passed: English, Afrikaans, Business Economics, Introduction to Criminology, Biology, Geography Mercentile Levy
Oxford Combined College
Certification - Call Center, Subjects: Inbound calling, Help desk, Customer Service and Effective Communication
Critical Careers Pty/Ltd
Informal Small Business Practice - NQF Level 3
AMWAY
Sales Team Manager
Afrishore Bpo
2022 - Current