Windows OS
Portia Ramothwala
Technical Support Consultant And Customer Service Agent.
Johannesburg south
Summary
Friendly and outgoing individual with great attention to detail and the ability to learn new information quickly. Seeking an office assistant role that would allow me to grow as a professional and where I can use my skills to provide administrative and technical support for your team. utilizing quantitative analysis tools to investigate problems thoroughly before developing comprehensive solutions, tailored specifically to each individual business need. Excels at presenting complex information in easy-to-digest format, allowing clients to make informed decisions quickly. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Technical Support Consultant
Partserve channel support
02.2014 - 01.2024
- Assist customers who are experiencing any procedural or operating difficulty with the use of IT applications, products or services
- Provide support for all Information Technology products and services
- Support includes answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy
- Troubleshooting printer issues and Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
Helpdesk consultant and Team leader
Partserve channel support
03.2021 - 02.2022
- Set clear team goals and KPIs
- Delegate tasks and set project deadlines
- Oversee day-to-day teams' operation and performance
- Do regular performance evaluation
- Create a healthy and motivating work environment and atmosphere
- Develop a well-designed and motivating evaluation program
- Communicate with teams about their performance
- Monitor team performance and report on metrics
- Motivate team members
- Discover training needs and provide coaching
- Listen to team members’ feedback and resolve any issues or conflicts.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Managed client relationships through regular check-ins and updates on project progress.
High commercial value debt collector
Munnuk Bassoon Dagama incorporated
05.2013 - 02.2014
- Negotiate with customers to pay (as their accounts are in arrears)
- Consider customers unique circumstances, and then agree upon debit order payment
- Negotiate on best average payment value with customers
- Trace customers to obtain new contact detail by using various tools available.
Arrear Account Counsellor
Edcon Financial Services
11.2008 - 05.2013
- Negotiate on mutually satisfying payment terms
- Play a role in ensuring that Department’s targets are achieved
- Assist in processing customer queries & providing the relevant information
- Ensure that the department’s targets are timorously reached
- Play an integral role in exhibiting my duties as a counsellor
- Relationship building and networking.
Retail Associate
Edcon Stores
01.2005 - 01.2007
- Identified potential shoplifting incidents, implementing loss prevention strategies to protect store assets.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
Education
Matriculated -
Thoko Thaba High School
12.2003
BA Social work -
Unisa
University Of South AfricaSkills
Configuration Management
Staff Management
Quality Assurance
Assessments
Resource Allocation
Client rapport
Problem-Solving
Cultural Awareness
Work Planning and Prioritization
Project Management
Outcome Accountability
Reporting capabilities
Performance Assessments
MS Office
Team Leadership & Development
User Support
Multitasking Abilities
Problem-solving aptitude
Adaptability
Time management abilities
Active Listening
Interpersonal Skills
Interpersonal Communication
Relationship Building
Problem-solving abilities
Team Collaboration
Teamwork and Collaboration
Attributes
- Diligent
- Detail-oriented
- Analytical thinker
- Pro-active
- Resourceful
- Friendly
- Approachable
- Interpersonal skills
- Honesty and integrity
Personal Information
ID Number: 8605200616082
Software
Mac OS
Interpersonal skill
Troubleshoting
Software installation
Communication skill
Active listening
Detail orianted
Leadership
Critical thinking
Time management
Problem solving
Team work
Decision making
Adaptabilty and flexiable
Certification
Certifcate in Contact center support
Additional Information
MS J Ledwaba
011 644 8937
083 673 5890
Work References: Partserve HR 0112017700
Partserve Channel support.
Ms Bernice
011 201 7700
Timeline
Helpdesk consultant and Team leader
Partserve channel support
03.2021 - 02.2022
Customer service
03-2018
Canon inkjet Technology Diagnosis
02-2016
Technical Support Consultant
Partserve channel support
02.2014 - 01.2024
High commercial value debt collector
Munnuk Bassoon Dagama incorporated
05.2013 - 02.2014
Certifcate in Contact center support
12-2008
Arrear Account Counsellor
Edcon Financial Services
11.2008 - 05.2013
Retail Associate
Edcon Stores
01.2005 - 01.2007
Matric
12-2003
Matriculated -
Thoko Thaba High School
BA Social work -
Unisa