Summary
Overview
Work History
Education
Skills
Attributes
Personal Information
Software
Certification
Additional Information
Work References: Partserve HR 0112017700
Timeline
Generic

Portia Ramothwala

Technical Support Consultant And Customer Service Agent.
Johannesburg south

Summary

Friendly and outgoing individual with great attention to detail and the ability to learn new information quickly. Seeking an office assistant role that would allow me to grow as a professional and where I can use my skills to provide administrative and technical support for your team. utilizing quantitative analysis tools to investigate problems thoroughly before developing comprehensive solutions, tailored specifically to each individual business need. Excels at presenting complex information in easy-to-digest format, allowing clients to make informed decisions quickly. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience
4
4
Certifications
3
3
Languages

Work History

Technical Support Consultant

Partserve channel support
02.2014 - 01.2024
  • Assist customers who are experiencing any procedural or operating difficulty with the use of IT applications, products or services
  • Provide support for all Information Technology products and services
  • Support includes answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy
  • Troubleshooting printer issues and Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.

Helpdesk consultant and Team leader

Partserve channel support
03.2021 - 02.2022
  • Set clear team goals and KPIs
  • Delegate tasks and set project deadlines
  • Oversee day-to-day teams' operation and performance
  • Do regular performance evaluation
  • Create a healthy and motivating work environment and atmosphere
  • Develop a well-designed and motivating evaluation program
  • Communicate with teams about their performance
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts.
  • Enhanced communication among team members to foster collaborative and supportive work environment.
  • Managed client relationships through regular check-ins and updates on project progress.

High commercial value debt collector

Munnuk Bassoon Dagama incorporated
05.2013 - 02.2014
  • Negotiate with customers to pay (as their accounts are in arrears)
  • Consider customers unique circumstances, and then agree upon debit order payment
  • Negotiate on best average payment value with customers
  • Trace customers to obtain new contact detail by using various tools available.

Arrear Account Counsellor

Edcon Financial Services
11.2008 - 05.2013
  • Negotiate on mutually satisfying payment terms
  • Play a role in ensuring that Department’s targets are achieved
  • Assist in processing customer queries & providing the relevant information
  • Ensure that the department’s targets are timorously reached
  • Play an integral role in exhibiting my duties as a counsellor
  • Relationship building and networking.

Retail Associate

Edcon Stores
01.2005 - 01.2007
  • Identified potential shoplifting incidents, implementing loss prevention strategies to protect store assets.
  • Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
  • Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.

Education

Matriculated -

Thoko Thaba High School
12.2003

BA Social work -

Unisa
University Of South Africa

Skills

Configuration Management

Attributes

  • Diligent
  • Detail-oriented
  • Analytical thinker
  • Pro-active
  • Resourceful
  • Friendly
  • Approachable
  • Interpersonal skills
  • Honesty and integrity

Personal Information

ID Number: 8605200616082

Software

Windows OS

Mac OS

Interpersonal skill

Troubleshoting

Software installation

Communication skill

Active listening

Detail orianted

Leadership

Critical thinking

Time management

Problem solving

Team work

Decision making

Adaptabilty and flexiable

Certification

Certifcate in Contact center support

Additional Information

MS J Ledwaba

011 644 8937

083 673 5890

Work References: Partserve HR 0112017700

Partserve Channel support.

Ms Bernice

011 201 7700

Timeline

Helpdesk consultant and Team leader

Partserve channel support
03.2021 - 02.2022

Customer service

03-2018

Canon inkjet Technology Diagnosis

02-2016

Technical Support Consultant

Partserve channel support
02.2014 - 01.2024

High commercial value debt collector

Munnuk Bassoon Dagama incorporated
05.2013 - 02.2014

Certifcate in Contact center support

12-2008

Arrear Account Counsellor

Edcon Financial Services
11.2008 - 05.2013

Retail Associate

Edcon Stores
01.2005 - 01.2007

Matric

12-2003

Matriculated -

Thoko Thaba High School

BA Social work -

Unisa

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Portia RamothwalaTechnical Support Consultant And Customer Service Agent.