Summary
Overview
Work History
Education
Skills
Id
Driver License
Soft Skills Courses
Coursework
References
Timeline
Generic

Portia Nolwazi Mnguni

Ixopo

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

Work History

CENTRE MANAGER/ADMINISTRATOR

THUSONG SERVICE CENTRE (UBUHLEBEZWE LOCAL MUNICIPALITY)
  • Supervising staff at the Centre
  • Monitoring service provision
  • Assessing and evaluating service delivery including community research
  • Facilitating partnership with stakeholders to add value to services
  • Promoting the Centre though various activities
  • Compiling and submitting various report
  • Managing the CAPEX and OPEX budget
  • Managing and monitoring assets in the Centre including building and other equipment
  • Reporting to Municipality and stakeholders
  • Managing general administration of the Centre including record keeping and signing of lease agreement for the tenants

SECRETARY TO THE MAYOR

UBUHLEBEZWE MUNICIPALITY
  • Maintaining the Mayors diaries both electronic and otherwise.
  • Arranging of meetings, appointments, accommodation, flights, transport and parking for the Mayor
  • Liaison with other departments, maintain the office of the Mayor in a manner that would enhance efficiency and promote professionalism
  • Develop and maintain a complaint’s database
  • Conduct research on specific matters as directed by the Mayor.
  • Attend to Councilors queries, Liaison between Councilors, and the Mayor.
  • Oversee campaigns on behalf of the Mayoral office and oversee function preparations such as visitation of the MECs.

PROTOCOL LOUNGE (check- in agent)

SOUTH AFRICAN AIRWAYS
  • Develop, maintain and strengthen relations between SAA and Government and corporate clients.
  • Develop and maintain an updated database of all relevant players in government.
  • Maintain a schedule of calendarised Government Activities
  • Identify potential problems that could affect SAA’s relations with government and corporate clients.
  • Ensure continuous updating of all VIP profiles, by building personal relationship with PA’s, appointed Travel agents and State protocol.
  • Continuous tracking of VIP flight schedules and changes, ensure that all special service requests are honored.
  • Capture information with specific emphasis with regards to their preferences and requirements.
  • Building relations with relevant stakeholder (ACSA, SAPS, DFA, VPU and VIP unit

ACTING TEAM LEADER (Departure)

  • Dealing with complaints and ensuring that the problem is resolved.
  • Distributing new information to the team to keep them updated of new rules and developments within the company.
  • Monitoring frontline staff performance
  • Deal with poor work performances and absenteeism.
  • Ensure plan of action for the week is adhered to
  • Manage lunch breaks.
  • Loading standby passengers
  • Closing the flight on time
  • Managing queues to ensure on time departure.
  • Training new staff and monitoring their performance.
  • Dealing with difficult passengers
  • Give feedback to the Team Leader

BUSINESS CLASS LOUNGE

  • Meet and greet elite passengers.
  • Familiarizing myself with valuable clients and delegates
  • Assisting clients in case of delays
  • Ordering and signing of new stock.
  • Dealing with complaints
  • Networking with clients to ensure their travel arrangements are in order
  • Providing manager with feedback from delegates
  • Promoting SAA and Voyager program

Education

Little Flower High School
Ixopo

Higher Certificate - Public Administration

Management Collage of South Africa
Durban, South Africa
05.2022

Diploma - Secretarial Studies And Office Administration

DAMELIN
Durban, South Africa
02.2000

Skills

  • Problem-Solving
  • Customer Service
  • Teamwork and Collaboration
  • Friendly, Positive Attitude
  • Time Management

Id

800410 0908 080

Driver License

Code 08

Soft Skills Courses

  • Customer touch point
  • Dynamic selling power
  • Cultural diversity
  • Negotiation skills
  • Presentation skills
  • Conflict management
  • Advance report writing
  • Computer Literacy
  • Health and Safety Representative

Coursework

  • IATA Dangerous Goods and Regulations
  • Passenger Handling
  • Dangerous Goods and Regulations for Airport passenger Handling Staff
  • Voyager Product Information
  • South African Airways Care Team Voluntary Training

References

  • Mr C Ndlovu, Manager : Ubuhlebezwe Municipality, 0398 347 700, 072 943 1883
  • Ms Beverley , Deputy Director: Functionality, COGTA, 033 355 6111,
  • Mr T L Mahlaba, Deputy Director, Office of The Premier, 083 788 4902

Timeline

CENTRE MANAGER/ADMINISTRATOR

THUSONG SERVICE CENTRE (UBUHLEBEZWE LOCAL MUNICIPALITY)

SECRETARY TO THE MAYOR

UBUHLEBEZWE MUNICIPALITY

PROTOCOL LOUNGE (check- in agent)

SOUTH AFRICAN AIRWAYS

ACTING TEAM LEADER (Departure)

BUSINESS CLASS LOUNGE

Little Flower High School

Higher Certificate - Public Administration

Management Collage of South Africa

Diploma - Secretarial Studies And Office Administration

DAMELIN

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Portia Nolwazi Mnguni