Portia Nephawe
Administrative Officer
Polokwane
Summary
Experienced public service professional with 10 years’ experience in procurement and administration. Applied in-depth knowledge of legislative frameworks, including the Public Service Act, Labour Relations Act, and PFMA, to ensure compliance across all processes. Handled procurement tasks such as compiling pre-order checklists, liaising with end-users, coordinating meetings, updating supplier databases, and conducting benchmarking.
Demonstrated strong negotiation, presentation, and people management skills. Managed time effectively and communicated professionally with stakeholders. Maintained high standards of accuracy, efficiency, and service delivery.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
5
5
Languages
Work History
Unemployment insurance claims officer (Administrative officer)
Department of Employment and Labour
11.2014 - Current
- Applied in-depth knowledge of relevant public service legislation and prescripts, including the Public Service Act (PSA), Labour Relations Act, Public Finance Management Act (PFMA), Unemployment Insurance Act (UIA), Public Service Regulations (PSR), Unemployment Insurance Contributions Act (UICA), and Protection of Personal Information Act (POPIA).
- Conducted procurement activities in compliance with the Preferential Procurement Policy Framework.
- Compiled pre-order checklists to ensure alignment with procurement regulations.
- Liaised with end-users to develop appropriate specifications and terms of reference for goods and services.
- Coordinated and facilitated end-user participation in departmental procurement planning meetings.
- Verified and updated service provider details on departmental databases and supplier panels.
- Compiled inspection questionnaire forms for procurement evaluation purposes.
- Conducted benchmarking exercises to compare, improve, and align procurement practices with best standards.
- Applied negotiation, presentation, and people management skills in procurement and administrative processes.
- Managed time effectively to meet procurement and operational deadlines.
- Communicated clearly and professionally with internal and external stakeholders, both formally and informally.
- Authorized payments to qualifying Unemployment Insurance Fund (UIF) beneficiaries.
- Processed and approved claims within prescribed timeframes using operational systems.
- Facilitated the submission of overpayment and underpayment letters to clients.
- Submitted discrepancies to the Finance section for payment reconciliation.
- Verified the accuracy of claim assessments for both internal and external clients.
- Implemented corrective measures during the finalisation of applications.
- Reviewed and followed up on quality assurance findings, recommending reassessments where applicable.
- Prepared documentation for the adjudication and processing of claims.
- Maintained accurate records and ensured proper administration of scanned documents for efficient retrieval.
- Coordinated and ensured timely and quality resolution of client and process-related queries.
- Performed general office administration duties, including typing, photocopying, emailing, faxing, and managing telephonic communication.
Education
BCOM - Economics Honours
University of Limpopo
Polokwane, South Africa 01.2014 - 12.2014
BCOM - Economics Degree
University of Venda
01.2009 - 05.2013
Bachelor of public administration - undefined
Mancosa
01.2023 - 01.2025
Grade 12 - undefined
Thohoyandou Secondary School
Customer Care - undefined
School of Government
Skills
- Good Computer literate (word, excel, outlook and power point presentation skills)
- Problem solving and decision making
- Strategic execution and conflict management
- Self discipline and sensitive to the need of clients
- Presentation skills
- Planning and Organizing task and prioritizes activities
- Report writing, honesty and integrity
- Fund operating system
- Interpersonal
- Listening skill
- Communication (verbal and written)
- Data and records management
- Client orientation and customer focus
References
Mr. Koketso Matlala
Department of Employment and Labour – Supervisor
Contact: 015 290 1780 / 083 586 0287 / 072 439 5839
Mrs. Patience Mkhari
Department of Employment and Labour – Supervisor: Registry
Contact: 015 290 1678 / 083 550 8205
Mr. Mphego Kanakana
Department of Employment and Labour – Mentor (Research Lecturer)
Contact: 072 315 0908
Additional Information
Certified copies of all qualifications, academic transcripts and identity document are available on request.
Timeline
Bachelor of public administration - undefined
Mancosa
01.2023 - 01.2025
Unemployment insurance claims officer (Administrative officer)
Department of Employment and Labour
11.2014 - Current
BCOM - Economics Honours
University of Limpopo
01.2014 - 12.2014
BCOM - Economics Degree
University of Venda
01.2009 - 05.2013
Grade 12 - undefined
Thohoyandou Secondary School
Customer Care - undefined
School of Government
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