PORTIA MULAUDZI
Midrand
Summary
Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Overview
11
11
years of professional experience
Work History
Remote Technical Support
United Business Solutions
07.2023 - 01.2024
- Provided on-site and remote technical support to users.
- Provided technical support and issue resolution to users via remote assistance platforms.
- Provided technical assistance to customers utilizing remote support tools.
- Solved problems with products and services by providing customers with technical support.
- Responded to customer technical support inquiries and complaints via phone and email, addressing needs in real-time and proactively anticipating future product concerns.
- Provided expert customer service and technical support to clients.
- Provided helpful, informative technical support to customers on product usage and installation.
- Resolved printfleet technical support inquiries per day.
- Completed basic technical support functions and product training for customers.
- Handled escalated calls for technical support to back up team members.
- Performed technical support and troubleshooting services to optimize system performance.
Copier Service Technician
Konica Minolta South Africa
03.2019 - 07.2023
- Managed inventory effectively to ensure all required parts were readily available for completing repair jobs in a timely manner.
- Improved customer satisfaction by providing timely and efficient troubleshooting for copier malfunctions.
- Maintained detailed records of all repairs, parts replacements, and maintenance tasks completed for each job.
- Enhanced copier functionality by performing routine maintenance and repairs on various copier models.
- Reduced downtime for clients by quickly diagnosing and resolving technical issues with copiers.
- Increased reliability of office equipment through regular preventative maintenance checks and do firmware updates.
- Streamlined workflow processes by installing, configuring, and maintaining networked copiers at client locations.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Explained diagnostic findings to customers and outlined repair or service options.
- Updated and replaced outdated drivers and software for computers and office machines.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Developed strong client relationships by consistently delivering top-notch service and addressing their needs promptly.
- Provided exceptional customer support, patiently explaining technical issues to non-technical clients while offering solutions tailored to their specific needs.
- Proactively identified potential equipment issues during routine maintenance visits, preventing costly breakdowns for clients down the line.
- Generated reports for customer service issues and repair records.
- Evaluated systems according to predetermined checklist and noted issues.
- Maintained office equipment parts and supplies inventory by checking stock, anticipating needs, placing and stocking items.
- Determined the cause of office equipment failure by attempting to operate equipment, observing functioning, conducting diagnostic tests.
- Corrected office equipment malfunctions by clearing jams, cleaning parts and components, repairing disabled parts, replacing damaged, broken.
- Completed preventive maintenance by cleaning, lubricating, and adjusting parts, assemblies, and components.
- Documented service actions by completing forms, reports, logs, and records.
- Maintained excellent customer interaction and have an understanding of their business needs.
Copier Service Technician
EVOLUTION TECHNOLOGY GROUP
10.2018 - 02.2019
- Enhanced client relationships with timely communication and status updates on repairs.
- Improved customer satisfaction by efficiently diagnosing and repairing copier issues.
- Conducted thorough preventative maintenance checks, reducing equipment downtime.
- Minimized equipment downtime by promptly responding to service calls and prioritizing urgent requests.
- Increased first-time fix rates by utilizing advanced troubleshooting techniques.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Updated and replaced outdated drivers and software for computers and office machines.
- Demonstrated increased knowledge of company products and equipment.
- Explained diagnostic findings to customers and outlined repair or service options.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Copier Service Technician
Konica Minolta South Africa
05.2014 - 09.2018
- Managed inventory effectively to ensure all required parts were readily available for completing repair jobs in a timely manner.
- Improved customer satisfaction by providing timely and efficient troubleshooting for copier malfunctions.
- Maintained detailed records of all repairs, parts replacements, and maintenance tasks completed for each job.
- Enhanced copier functionality by performing routine maintenance and repairs on various copier models.
- Reduced downtime for clients by quickly diagnosing and resolving technical issues with copiers.
- Increased reliability of office equipment through regular preventative maintenance checks and do firmware updates.
- Streamlined workflow processes by installing, configuring, and maintaining networked copiers at client locations.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Replaced defective components and parts on malfunctioning computers and office machines.
- Explained diagnostic findings to customers and outlined repair or service options.
- Updated and replaced outdated drivers and software for computers and office machines.
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Developed strong client relationships by consistently delivering top-notch service and addressing their needs promptly.
- Provided exceptional customer support, patiently explaining technical issues to non-technical clients while offering solutions tailored to their specific needs.
- Proactively identified potential equipment issues during routine maintenance visits, preventing costly breakdowns for clients down the line.
- Generated reports for customer service issues and repair records.
- Evaluated systems according to predetermined checklist and noted issues.
- Maintained office equipment parts and supplies inventory by checking stock, anticipating needs, placing and stocking items.
- Determined the cause of office equipment failure by attempting to operate equipment, observing functioning, conducting diagnostic tests.
- Corrected office equipment malfunctions by clearing jams, cleaning parts and components, repairing disabled parts, replacing damaged, broken.
- Completed preventive maintenance by cleaning, lubricating, and adjusting parts, assemblies, and components.
- Documented service actions by completing forms, reports, logs, and records.
- Maintained excellent customer interaction and have an understanding of their business needs.
- Demonstrated increased knowledge of company products and equipment.
Operator Trainee
Cbi Electric
01.2013 - 05.2014
- Displayed commitment to personal and professional growth by actively pursuing new skills and knowledge relevant to the role of an Operator Trainee.
- Maintained accurate records of completed tasks, ensuring seamless handoff between shifts and proper documentation for future reference.
- Applied problem-solving skills to address unexpected challenges or obstacles encountered during daily operations effectively.
- Assisted in the training of new employees, sharing expertise to help them excel in their roles.
- Performed routine inspections on equipment, identifying areas needing repairs or adjustments before they became critical problems.
- Enhanced production efficiency by closely following standard operating procedures and maintaining equipment.
- Increased overall productivity through diligent attention to detail and commitment to meeting deadlines.
- Demonstrated adaptability by quickly learning new processes and systems as needed for various projects or assignments.
- Reduced downtime by conducting regular preventative maintenance on machinery and tools.
- Set up machines to start production cycles and controlled machine settings.
- Inspected machine parts with measuring tools.
- Performed quality checks to identify finish discrepancies.
Education
No Degree - Electrical Engineering N4
Orbit Fet College
Brits01.2012
No Degree - Electrical Infrastructure And Construction L4
Orbit Fet College
Brits, South Africa11.2011
High School Diploma -
Eletsa Secondary School
Letlhabile12.2008
Skills
- Remote Technical Support
- Technical Support
- In-field technical support
- Technical Issue Troubleshooting
- Problem-Solving Support
- On-Site Technical Support
- Technical Support and Assistance
- Remote Operations Support
- Remote Conferencing Support
Additional Information
References
Charn Peterson - 068 274 6492
Cedric Moshapo - 063 407 3667
Timeline
Remote Technical Support
United Business Solutions
07.2023 - 01.2024
Copier Service Technician
Konica Minolta South Africa
03.2019 - 07.2023
Copier Service Technician
EVOLUTION TECHNOLOGY GROUP
10.2018 - 02.2019
Copier Service Technician
Konica Minolta South Africa
05.2014 - 09.2018
Operator Trainee
Cbi Electric
01.2013 - 05.2014
No Degree - Electrical Engineering N4
Orbit Fet College
No Degree - Electrical Infrastructure And Construction L4
Orbit Fet College
High School Diploma -
Eletsa Secondary School
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