Portia Moshoane
Community Relations Officer
Mokopane,Limpopo
Summary
Professional Community Relations Officer with experience in devising successful stakeholder relations strategies and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Community Relations Officer
Anglo American Platinum - Mogalakwena Mine
06.2017 - Current
- Day to day interface with predefined villages and community relations related to the operation
- Accurate recording and reporting on complaints/ grievances related to villages and community
- Coordinate, attend and report on Community forums engagement (meetings, trainings & events)
- Track and monitor engagement and update plans as required (Monthly schedule)
- Conduct weekly meetings with the traditional leadership
- Monitoring of SLP and CSI projects, attending meeting and reporting back
- Community Development
- Monitor and report on commitment fulfillment/progress to management
- Provide input into the stakeholder engagement plan with stakeholder mapping
- Report to manager on incidents and reports back to community
- Stakeholder mapping integration with local, regional and nations stakeholder engagement objectives
- Public relations, provide appropriate customer service & handle queries from assigned villages
- Coordinate logistical arrangements for workshops, events & liaise with all internal & external stakeholders
- Preparing purchase requisitions & sending documents for approvals & handling queries
- Drafting & writing responses letters to stakeholders.
- Implemented effective solutions to address identified issues, fostering trust and satisfaction among local residents and partners.
- Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
- Evaluated and recommended organizations, individuals and events through formal brand litmus test focused on identifying strategies.
Guest Relations Officer
Thaba Moshate Hotel
06.2016 - 06.2017
- Ensure the smooth running of the GRO desk on daily basis
- Registering new members on the Belly Gaming System (BGS)
- Ensuring that promotions are done in accordance with the prescribed company policies
- Creating gaming reports
- Making announcements
- Transferring funds from expired cards
- Tagging customers on free plays and benefits
- Issuing prices
- Sending SMS on the Grapevine app
- Stock counting
- Receiving and making calls to customers
- Reprinting of lost cards
- Reprinting of upgraded and downgraded cards & editing and updating customer information on the system.
Community Liaison Officer
Dilokong District Hospital
03.2014 - 09.2014
- Establishing relationships with other health facilities, municipalities, business organisations, government departments and traditional commits
- Conducting internal survey on waiting times and staff attitude
- Improving communication and daily checking of service delivery points
- Ensure that staff and community are aware of current events in the hospital and fixed clinics
- Distributing promotional material
- Taking photos during events
- Promoting good relationship with the media
- Identifying newsworthy information for in house magazines
- Developing and issuing periodic well organized informative new letter for hospitals, clinics and relevant stakeholders
- Co-ordinate special events in the hospitals and clinics
- Organize meetings
- Taking minutes during meetings
- Drafting response letters
- Monitoring monthly programme report.
Education
Community Relations Practice: Understanding your Context, Impacts and Risks - Mining
WITS
Johannesburg, South Africa09.2018
Community Relations Practice: Managing community impacts and conflicts -
WITS
Johannesburg, South Africa09.2017
N. Diploma Public Relations Management - undefined
VUT
Matric - undefined
Lehlaba Secondary School
Developing And Maintaining Stakeholder Relations
Johannesburg, South Africa10.2019
Skills
Creative Strategic
Analytical Thinking
Time management abilities
Information gathering and analysis
Speech Writing
Schedule Coordination
Negotiation Skills
Presentation Skills
community development
Skills And Knowledge
Good writing, proof reading competency & data gathering skills (research), Formal presentation skills, Team work (working together towards achieving one goal/ objective), Able to prioritize tasks and meet deadlines, Enjoy creating & working in a well-organized flexible environment, Good organizing & planning skills, MS Office package, Internet, Social Media skills, Outlook, Publisher, Great interpersonal skills (exceptional client liaison), Able to deal with Criticism & learn from it, Able to handle complaints, escalate them, redress & provide feedback to the client
Honors Awards And Accomplishments
Acted as a Public Relations Officer at the VUT orientations
Recently completed a leadership certificate with the Anglo American Achieves program
Personal Information
ID Number: 8905200351080
References
- Mr. Kgaotsang Ngoepe, community relations manager, Mogalakwena Mine (Anglo American Platinum mine), 0838813448
- Ms. Theo Moeng, Marketing Manager (Thaba Moshate), 013 045 0459, Theo@thabamoshate.co.za
- Mr. William Makola, Supervisor and mentor (Dilokong Hospital), 013 214 7265 / 076 640 1626, William.makola@dhsd,limpopo.gov.za
- Ms. Bongi Mokaeane, Senior Lecture and Coordinator (Vaal University of Technology), 016 950 9279, Mokaeaneb@vut.ac.za
Additional Information
Currently completed an internal Achievers leadership development Programme within AAP.
Timeline
Community Relations Officer
Anglo American Platinum - Mogalakwena Mine
06.2017 - Current
Guest Relations Officer
Thaba Moshate Hotel
06.2016 - 06.2017
Community Liaison Officer
Dilokong District Hospital
03.2014 - 09.2014
Community Relations Practice: Understanding your Context, Impacts and Risks - Mining
WITS
Community Relations Practice: Managing community impacts and conflicts -
WITS
N. Diploma Public Relations Management - undefined
VUT
Matric - undefined
Lehlaba Secondary School
Developing And Maintaining Stakeholder Relations