Portia Moshoane
Community Relations Officer
Mokopane,Limpopo
Summary
Professional Community Relations Officer with experience in devising successful stakeholder relations strategies and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Community Relations Officer
Anglo American Platinum - Mogalakwena Mine
06.2017 - Current
- Day to day interface with predefined villages and community relations related to the operation
- Accurate recording and reporting on complaints/ grievances related to villages and community
- Coordinate, attend and report on Community forums engagement (meetings, trainings & events)
- Track and monitor engagement and update plans as required (Monthly schedule)
- Conduct weekly meetings with the traditional leadership
- Monitoring of SLP and CSI projects, attending meeting and reporting back
- Community Development
- Monitor and report on commitment fulfillment/progress to management
- Provide input into the stakeholder engagement plan with stakeholder mapping
- Report to manager on incidents and reports back to community
- Stakeholder mapping integration with local, regional and nations stakeholder engagement objectives
- Public relations, provide appropriate customer service & handle queries from assigned villages
- Coordinate logistical arrangements for workshops, events & liaise with all internal & external stakeholders
- Preparing purchase requisitions & sending documents for approvals & handling queries
- Drafting & writing responses letters to stakeholders.
- Implemented effective solutions to address identified issues, fostering trust and satisfaction among local residents and partners.
- Built, leveraged and shared positive relationships and partnerships with various external and internal stakeholders.
- Evaluated and recommended organizations, individuals and events through formal brand litmus test focused on identifying strategies.
Guest Relations Officer
Thaba Moshate Hotel
06.2016 - 06.2017
- Ensure the smooth running of the GRO desk on daily basis
- Registering new members on the Belly Gaming System (BGS)
- Ensuring that promotions are done in accordance with the prescribed company policies
- Creating gaming reports
- Making announcements
- Transferring funds from expired cards
- Tagging customers on free plays and benefits
- Issuing prices
- Sending SMS on the Grapevine app
- Stock counting
- Receiving and making calls to customers
- Reprinting of lost cards
- Reprinting of upgraded and downgraded cards & editing and updating customer information on the system.
Community Liaison Officer
Dilokong District Hospital
03.2014 - 09.2014
- Establishing relationships with other health facilities, municipalities, business organisations, government departments and traditional commits
- Conducting internal survey on waiting times and staff attitude
- Improving communication and daily checking of service delivery points
- Ensure that staff and community are aware of current events in the hospital and fixed clinics
- Distributing promotional material
- Taking photos during events
- Promoting good relationship with the media
- Identifying newsworthy information for in house magazines
- Developing and issuing periodic well organized informative new letter for hospitals, clinics and relevant stakeholders
- Co-ordinate special events in the hospitals and clinics
- Organize meetings
- Taking minutes during meetings
- Drafting response letters
- Monitoring monthly programme report.
Education
Community Relations Practice: Understanding your Context, Impacts and Risks - Mining
WITS
Johannesburg, South Africa09.2018
Community Relations Practice: Managing community impacts and conflicts -
WITS
Johannesburg, South Africa09.2017
N. Diploma Public Relations Management - undefined
VUT
Matric - undefined
Lehlaba Secondary School
Developing And Maintaining Stakeholder Relations
Johannesburg, South Africa10.2019
Skills
Creative Strategic
undefinedSkills And Knowledge
Good writing, proof reading competency & data gathering skills (research), Formal presentation skills, Team work (working together towards achieving one goal/ objective), Able to prioritize tasks and meet deadlines, Enjoy creating & working in a well-organized flexible environment, Good organizing & planning skills, MS Office package, Internet, Social Media skills, Outlook, Publisher, Great interpersonal skills (exceptional client liaison), Able to deal with Criticism & learn from it, Able to handle complaints, escalate them, redress & provide feedback to the client
Honors Awards And Accomplishments
Acted as a Public Relations Officer at the VUT orientations
Recently completed a leadership certificate with the Anglo American Achieves program
Personal Information
ID Number: 8905200351080
References
- Mr. Kgaotsang Ngoepe, community relations manager, Mogalakwena Mine (Anglo American Platinum mine), 0838813448
- Ms. Theo Moeng, Marketing Manager (Thaba Moshate), 013 045 0459, Theo@thabamoshate.co.za
- Mr. William Makola, Supervisor and mentor (Dilokong Hospital), 013 214 7265 / 076 640 1626, William.makola@dhsd,limpopo.gov.za
- Ms. Bongi Mokaeane, Senior Lecture and Coordinator (Vaal University of Technology), 016 950 9279, Mokaeaneb@vut.ac.za
Additional Information
Currently completed an internal Achievers leadership development Programme within AAP.
Timeline
Community Relations Officer
Anglo American Platinum - Mogalakwena Mine
06.2017 - Current
Guest Relations Officer
Thaba Moshate Hotel
06.2016 - 06.2017
Community Liaison Officer
Dilokong District Hospital
03.2014 - 09.2014
Community Relations Practice: Understanding your Context, Impacts and Risks - Mining
WITS
Community Relations Practice: Managing community impacts and conflicts -
WITS
N. Diploma Public Relations Management - undefined
VUT
Matric - undefined
Lehlaba Secondary School
Developing And Maintaining Stakeholder Relations
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