Portia Matla
Waitress
Kempton Park,South Africa
Summary
Outgoing Waitress eager to assist team and willing to take on any task. Experienced at helping guests feel welcome while responding to questions in friendly and knowledgeable manner. Brings [Number] years of fine dining experience.
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations.
Overview
5
5
years of professional experience
Work History
Waitress
Premier Hotel
Johannesburg , South Africa
11.2024 - Current
- Informed kitchen staff regarding special order requirements.
- Accommodated special event needs, provided customised services for parties.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Waitress assistant
Fairways Hotel
Johannesburg , South Africa
03.2021 - 08.2023
- Helped seat guests upon arrival, leading to a welcoming atmosphere.
- Assisted in menu planning, contributing to variety and innovation.
- Ensured customer satisfaction by addressing queries and complaints promptly.
- Increased average customer satisfaction rate by 5% through identifying and implementing strategies to improve customer experience.
Education
Certificate of Higher Education - Occupational Health and Safety Coordinator
Skills Academy
Johannesburg 09.2025
NQF Level 3 -
SAQA
Pretoria 11.2017
Skills
Positive and approachable
undefinedTimeline
Waitress
Premier Hotel
11.2024 - Current
Waitress assistant
Fairways Hotel
03.2021 - 08.2023
Certificate of Higher Education - Occupational Health and Safety Coordinator
Skills Academy
NQF Level 3 -
SAQA