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I am a dedicated and experienced hospitality professional with over seven years of hands-on experience delivering exceptional service in fast-paced, customer-facing environments. Now looking to transition into the retail industry, I’m excited to apply my skills in communication, organisation, and problem-solving to a customer assistant role within a supermarket setting. I believe that great service is universal—whether serving food or helping customers find what they need—and I’m confident that my background has equipped me with the qualities needed to thrive in retail.
Throughout my hospitality career, I have built a strong reputation for staying calm under pressure, working efficiently in busy settings, and creating welcoming experiences that keep customers coming back. I have a keen eye for detail, a deep respect for cleanliness and hygiene standards, and a natural ability to build rapport with customers from all walks of life. My roles have often required me to juggle multiple responsibilities—whether that’s taking orders, managing complaints, assisting with stock, or supporting the team during peak hours—all of which have made me highly adaptable and solutions-focused.
I’m especially passionate about teamwork and creating a positive, supportive environment for both customers and colleagues. I take pride in being proactive, approachable, and always ready to lend a hand where it’s needed. Now, as I move into the retail sector, I’m motivated by the opportunity to develop new skills, grow professionally, and contribute to a team that values excellent service and efficiency.
I’m confident that my ability to connect with people, my strong work ethic, and my experience in delivering high standards make me a valuable addition to any supermarket team. I’m eager to bring my hospitality experience into this new chapter and make a meaningful impact in retail.

Dynamic hospitality professional with extensive management skills. Renowned for exceptional interpersonal skills and creativity, I excel in enhancing guest satisfaction and fostering team collaboration. Proven ability to resolve issues resourcefully while maintaining professionalism, ensuring a positive dining experience for all patrons.

Dynamic professional with nearly 10 years of customer service experience, including a pivotal role at The Egg and I Restaurant. Recognized for exceptional multitasking and teamwork, I consistently enhanced customer satisfaction and built lasting relationships. Proficient in managing high-volume workloads while maintaining meticulous attention to detail, ensuring seamless operations in fast-paced environments.

Business and Marketing student at Anglia Ruskin University with a strong foundation in digital marketing, content creation, and customer engagement. Combines academic knowledge with practical experience in fast-paced, customer-facing environments, currently working within a high-end hospitality setting in London.
Demonstrates excellent communication, teamwork, and adaptability, with the ability to deliver high-quality service and build positive relationships with diverse clients. Experienced in social media management and content creation, with a strong understanding of consumer behaviour and brand engagement. A motivated and versatile individual seeking to apply marketing expertise alongside strong interpersonal and organisational skills in dynamic business environments.

I am currently in my last year of senior school at Lathallan, and completing my final exams including an advanced Higher. I have a full UK driving licence and access to my own car. I am head girl and used to organising events, public speaking, and representing the school. I am confident in communicating well with with others. I have a mature attitude and pay attention to detail with the aim of always giving my best. I have experience of working as a barista in a coffee shop, leading a summer camp and waitressing. I have been involved in charity work by helping raise money. These experiences have helped me develop a calm demenor, professional approach, and understanding of customer service, and organisational skills. I am recognised for having a positive and approachable demeanour, and the ability to deliver exceptional service. I am finishing school so am looking for flexible work hours including weekends as required.

Portia Matla

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Waitress

Waitress assistant

Education

Certificate of Higher Education - Occupational Health and Safety Coordinator

NQF Level 3 -

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Waitress

Waitress assistant

Certificate of Higher Education - Occupational Health and Safety Coordinator

NQF Level 3 -

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