Hi, I’m
Portia Mashishi
Banker
Pretoria
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
years of professional experience
26
years of post-secondary education
Work History
Standard BankPretoria
Prestige Banker
02.2016 - Current
Job overview
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Organized and detail-oriented with a strong work ethic.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
Standard BankPretoria
Sales Consultant
04.2012 - 01.2016
Job overview
- Cold called and conducted face-to-face sales.
- Improved sales by managing sales lifecycle from lead generation through contract negotiations and closings.
- Provided sales and customer service assistance to walk-in traffic
- Maintained organized, presentable merchandise to drive continuous sales.
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
Standard BankPretoria
Sales Float
06.2011 - 03.2012
Job overview
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Consistently achieved sales goals by successfully upselling and cross-selling products.
- Built productive relationships with customers to establish trust, rapport and increase satisfaction.
- Utilized customer feedback to improve services and apply best practices.
Standard BankPretoria
Self Service Consultant
09.2009 - 05.2011
Job overview
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Strengthened communication skills through regular interactions with others.
- Managed time efficiently in order to complete all tasks within deadlines.
Standard BankPretoria
Service Consultant
11.2007 - 10.2009
Job overview
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Developed process improvements to enhance overall delivery of service.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Followed up with customers to offer additional support and check resolution satisfaction.
Standard BankPretoria
Bank Teller
04.2006 - 11.2007
Job overview
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Counted and packaged currency and coins.
- Reconciled cash drawer and resolved discrepancies.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Sold and cross-sold bank products to new and existing customers.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted with training of new tellers on policies and procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Education
MancosaPretoria, South Africa
Bachelor of Commerce from Financial Management
07.2019 - 06.2022
Cornerstone Performance SolutionsPretoria, South Africa
National Certificate from Banking
01.2019 - 10.2019
Financial Planning Institute of South AfricaJohannesburg, South Africa
Regulatory Examination Certificate from RE 5
01.2018 - 10.2018
UNISAPretoria, South Africa
Short Course in Public Speaking
01.2010 - 11.2010
UNISAPretoria, South Africa
Customer Service Management Certificate
01.2009 - 11.2023
DamelinPretoria, South Africa
Human Resource Management Certificate
01.2006 - 11.2006
Hoerskool LangenhovenPretoria, South Africa
Matric
01.1997 - 12.2001
Skills
Excellent Communication
Availability
See my work availability
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Timeline
Mancosa
Bachelor of Commerce from Financial Management
07.2019 - 06.2022
Cornerstone Performance Solutions
National Certificate from Banking
01.2019 - 10.2019
Financial Planning Institute of South Africa
Regulatory Examination Certificate from RE 5
01.2018 - 10.2018
Prestige Banker
Standard Bank
02.2016 - Current
Sales Consultant
Standard Bank
04.2012 - 01.2016
Sales Float
Standard Bank
06.2011 - 03.2012
UNISA
Short Course in Public Speaking
01.2010 - 11.2010
Self Service Consultant
Standard Bank
09.2009 - 05.2011
UNISA
Customer Service Management Certificate
01.2009 - 11.2023
Service Consultant
Standard Bank
11.2007 - 10.2009
Bank Teller
Standard Bank
04.2006 - 11.2007
Damelin
Human Resource Management Certificate
01.2006 - 11.2006
Hoerskool Langenhoven
Matric
01.1997 - 12.2001
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