Summary
Overview
Work History
Education
Skills
Secondary Education
Employee History
Health
Languages
Personal Information
References
Timeline
Hi, I’m

Portia Mathale Maimane

Diepkloof
Portia Mathale Maimane

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate with strong organizational skills, Ready to help team achieve company goals. Willing to take on added responsibilities to meet team goals. Analytical and organized professional comfortable working independently or as part of team, time management skill are excellent.

Overview

13
years of professional experience

Work History

TransUnion

Consumer Operations Support
10.2022 - Current

Job overview

  • * Entering customer information on system and updating customer information.
  • * Receiving calls from customers regarding credit basic information.
  • * Complete call logs.
  • * Escalate queries to relevant department.
  • * Dealing with customers from different banks Capital One Bank, Navy Federal Bank and Us bank client to assist with queries.
  • * Unlocking customers Accounts.
  • * Educate consumers about credit score and credit report and how to increase credit score.

Isson

Customer Service Representative
10.2021 - 09.2022

Job overview

  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

RainCompany

Billing Support Agent
05.2021 - 10.2021

Job overview

  • Dealing with Billing Issues, Customer invoices
  • Dealing with different issue with customer via email
  • Escalating customer queries to relevant department.
  • Verified and improved quality standards by analyzing customer service metrics.
  • Established strong customer relationships, building recommendations and loyalty.
  • Analyzed client portfolios to identify potential gaps in coverage, offering suitable recommendations based on individual needs.

WebhelpMTN

Customer Care Consultant
08.2015 - 03.2021

Job overview

  • Assisting customer, invoice and billing disputes
  • Sending invoices reprints to customers
  • Assisting data usage queries.
  • Demonstrated empathy towards customers'' needs while simultaneously adhering to company policies and guidelines.
  • Managed high-pressure situations calmly and professionally, maintaining strong rapport with clients during difficult interactions.
  • Delivered outstanding support during peak periods, adeptly handling increased call volume without compromising service quality.

TelkomofSA

Inbound and Outbound Call Centre
09.2014 - 07.2015

Job overview

  • Calling client upselling ADSL lines
  • Update customer account Details
  • Receiving calls customer wanted to make arrangement.
  • Processed orders on-time and without error, completing.

FNBcellphoneBankingSolutionCallCentre

Sales Agent
04.2012 - 09.2014

Job overview

  • Calling customer to sell cellphone contract to clients
  • Making Payments
  • Updating customer Details.
  • Adjusted sales scripts to better target needs of specific individuals, boosting sales.

Foschini

Administration/Consultant
10.2011 - 04.2012

Job overview

  • Customer service till point
  • Stocktaking, doing petty cash
  • Cash up & filling of document
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with strong work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Cornerstone Institute
Gauteng-South Africa

Certificate from Call Centre Certificate
01.2006

University Overview

Skills

  • Problem Solving
  • Customer Interaction
  • Customer Experience
  • Customer Support
  • Communication
  • Teamwork
  • Analytical Skill
  • Financial Analysis
  • Attention to Details

Secondary Education

Secondary Education
Namedi Secondary School, Grade 12 (2006), English, Tswana, Accounting, Business Economics, Economics, Mathematics

Employee History

Employee History
  • RainCompany, Billing Support Agent, Dealing with Billing Issues, Customer invoices, Dealing with different issue with customer via email, Escalating customer queries to relevant department., 04/2021 - 07/2021, 4 Months Contract
  • WebhelpMTN, Customer Care Consultant, Assisting customer, invoice and billing disputes., Sending invoices reprints to customers., Assisting data usage queries., 08/2015 - 03/2021, Looking for greener pastures and growth
  • Telkom of SA, Inbound and Outbound Call Centre, Calling client upselling ADSL lines., Update the customer account Details., Receiving calls customer wanted to make arrangement., 09/2014 - 07/2015, Retrenched.
  • FNB cellphone Banking Solution Call Centre, Sales Agent, Calling customer to sell cellphone contract to the clients., Making Payments, Updating customer Details., 04/2012 - 09/2014, Contract Expired.
  • Foschini, Administration/Consultant, Customer service till point, Stocktaking, doing petty cash., Cash up & filling of document, 10/2011 - 04/2012

Health

Health
Excellent

Languages

  • English
  • IsiZulu
  • Sesotho
  • Setswana

Personal Information

Personal Information
  • ID Number: 8811201136084
  • Date of Birth: 11/20/88
  • Gender: Female
  • Marital Status: Single

References

References
  • Mr. Vincent Rathokolo, Transunion, Team Leader, 0832529536
  • Mr Sandile Mabaso, Isson, Team Leader, 0733549688
  • Mr. Recardo Maggot, RainCompany, Team Leader, 0766595819
  • Mr. Tumelo Rakosa, WebhelpMTN, Team Leader, 0810273716
  • Mrs. Jyzel Rayner, TelkomofSA, Team Leader, 0718953655
  • Mrs. Nomvuyo Mahlo, FNB, Team Leader, 0813777271
  • Mrs. Dudu Tabane, Foschini, Manager, 0721591351

Timeline

Consumer Operations Support
TransUnion
10.2022 - Current
Customer Service Representative
Isson
10.2021 - 09.2022
Billing Support Agent
RainCompany
05.2021 - 10.2021
Customer Care Consultant
WebhelpMTN
08.2015 - 03.2021
Inbound and Outbound Call Centre
TelkomofSA
09.2014 - 07.2015
Sales Agent
FNBcellphoneBankingSolutionCallCentre
04.2012 - 09.2014
Administration/Consultant
Foschini
10.2011 - 04.2012
Cornerstone Institute
Certificate from Call Centre Certificate

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Portia Mathale Maimane