Portia Mabasa
Rabie Ridge
Summary
Demonstrated customer service experience, working a varied range of customer profile. Confident communicator with outstanding interpersonal skills. Have a good sense of humor and an open and warm character. Hand on experience of promoting service and product to customers. Flexible approach with the ability to become accustomed to any state of affairs. Building a strong relationship with service providers. Have high profile in maintaining health and safety environment for the stuff and customer.
Overview
17
17
years of professional experience
Work History
Facility manager
Leroy Merlin
10.2023 - 04.2025
- Managed and maintained facilities, ensuring optimal functionality and efficiency
- Supervised and coordinated maintenance, repairs, and renovations
- Implemented and enforced safety protocols, ensuring compliance with regulations
- Coordinated with vendors, contractors, and stakeholders
- Developed and managed budgets, achieving cost savings through effective resource allocation
- Ensured compliance with environmental and sustainability standards
- Facility management and maintenance
- Budgeting and cost control
- Safety management and compliance
- Vendor and contractor management
- Sustainability and environmental management
- Leadership and team management
- Managing and Sign in of Service level agreements with service providers
- Generator testing, inspections and maintenance
- Sprinkler testing, inspections and maintenance
- Electricity (DB boards inspections and maintenance), plumbing
- Aircons and HVAC inspections and maintenance
Operations Manager
Woolworths
01.2013 - 09.2023
- Legal responsibilities of managers and employees
- Procedure for the designation of health and safety representatives
- Identification and reporting of health & safety hazards
- Functions of health and safety committees
- Investigation of incident & accidents
- Supports all business initiatives and activities and in so doing contributes towards the profitability of the business and making sure that the legal compliance is followed within the business
- Management of assets
- Expense control
- Manage safety and security
- Strategic management and operational planning
- Execution of high risk operations
- Learning and development of people
- Maintaining store infrastructure
- Manage in-store logistic
- Customer service
- COIDA Processes
- Generator testing, inspections and maintenance
- Electricity (DB boards inspections and maintenance), plumbing
- Aircons and HVAC inspections and maintenance
Customer Assistance: Customer Service Desk
Woolworths
02.2014 - 02.2014
- Demonstrates customer service -: Greets, smiles and acknowledges the customers
- Identify customers’ needs in order to provide optimal service
- Gives full attention while serving the customer
- Ensure customer satisfaction by identifying his/her needs at the customer service desk
- Ensure speedy and efficient packing at the till point
- Takes ownership for dealing with a customer’s problem by solving it themselves or by getting a manager
- Reports to their line manager any complaints or request made by customers while serving them
- Applies selling skills -: Demonstrates an understanding of World of Difference by offering non-Woolworths card customers the Woolworths loyalty card and refers the customer to the PPC/Customer
- Processes till transactions effectively-: Process till transactions efficiently and effectively in the line with till policies and procedures
- Informs customer when there is a problem regarding payment being rejected, in a polite and helpful manner
- Checks scanned price against SKU ticket
Customer Assistant: Clothing & GM
Woolworths
02.2014 - 02.2014
- Demonstrates customer service -: Greets, smiles and acknowledges the customers
- Applies selling skills -: Meets customers’ needs and expectations by asking, listening to and advising customers as to options/services/products available
- Manages stock effectively -: Ensure that stockroom stock is represented on the sales floor
- To move stock between back areas and sales floor
- Understands the fitting room policy
- To ensure all merchandising principles are in place at all times and every item is ticked
- Demonstrates products knowledge and standards -: Implement gridding and rack alignment in accordance with in-store guide
- Know what the new lines and promotions have come into their department
- To have appropriate product knowledge to advise customers according to their lifestyle and segmentation and identify location of products in their department
- Adheres to shop-keeping disciplines -: Maintain hygienic, safe and well-organized sales floor and back areas
- Minimizes shrinkage -: Reporting acts of dishonesty related to shrinkages and fraud to your line manager or shrinkage hotline
- Ensure buddy system is in place in your area
- Awareness of suspicious activity in your area
- Report suspicious individuals in your area to security management
- Ensure EAS tagging is implemented where applicable
- Understand and apply all red flag processes, policies and procedures
Telesales Consultant
Protea hotel head office (Prokard)
01.2013 - 02.2013
- Marketing clients/customers and promote and sell them Protea hotel VIP gold card membership
Fieldworker and acting supervisor
Statistic South Africa
01.2011 - 12.2011
- Counting people in an given area
- And solving of field problems in the absent of the supervisor and submitting of daily reports
Health educator
Maria Rantho community clinic
02.2009 - 04.2009
- Going house to house educating people about TB, HIV&AIDS
- Also checking on sick people and making sure that they get medication
- And checking elderly citizen and children are getting their social grant
Customer assistance, cashier and store banker
Musica Wonderpark
02.2008 - 11.2008
- Assisting customers with their purchases
- Processing customer transactions at the till point
- Merchandising and replenishing of stock, doing store daily banking and maintain hygiene
Customer assistance, cashier and store banker
Musica Menlyn
11.2007 - 02.2008
- Assisting customers with their purchases
- Processing customer transactions at the till point
- Merchandising and replenishing of stock, doing store daily banking and maintain hygiene
Education
Teaching English as a Foreign Language Course -
Teachers records
Microsoft excel basics certificate -
Educourse
Operations Management Graduate MBA -
Mindluster
Introduction to Project Management -
National school of government
Sales Management fundamentals -
Mindluster
Supply chain and logistics -
Cursa
Occupational Safety -
Mindluster
Health and safety representative -
National occupational safety and health consultancy
Computer literacy and call centre admin -
Skill training and development centre
Skills
- Facility management and maintenance- Budgeting and cost control- Safety management and compliance- Vendor and contractor management- Sustainability and environmental management- Leadership and team management- Managing and Sign in of Service level agreements with service providers-KPILegal responsibilities of managers and employees▪ Procedure for the designation of health and safety representatives▪ Identification and reporting of health & safety hazards▪ Functions of health and safety committees▪ Investigation of incident & accidents▪ Supports all business initiatives and activities and in so doing contributestowards the profitability of the business and making sure that the legalcompliance is followed within the business▪ Management of assets▪ Expense control▪ Manage safety and security▪ Strategic management and operational planning▪ Execution of high risk operations▪ Learning and development of people▪ Maintaining store infrastructure▪ Manage in-store logistic▪ Customer service▪ COIDA Processes ER
Full Names
Portia Mabasa
Demographics
South African, Female
Languages
- English
- Afrikaans
- N.Sotho
- Ndebele
- Tswana
- Tsonga
References
- DJ Maseko, Ops group head, 011 252 3260, 072 404 7664
- China Motsoika, Former Line Manager, 074 887 4867
- Joseph Mahachi, Line Manager, +27 66 214 9988
Professional Development
- Customer orientation development
- National ‘credit regulation training
- Product knowledge training
- Lets connect training on how to build a good relationship with customers
- Fire fighter level 1 training
- First aid level 1 training
- Role of operations
- Health and safety representative training course
Personal Information
- ID Number: 8601140378081
- Criminal Record: No Criminal Record
- Date of Birth: 01/14/86
- Driving License: Code 10 (C1)
Languages
English
Proficient
C2
Afrikaans
Intermediate
B1
Timeline
Facility manager
Leroy Merlin
10.2023 - 04.2025
Customer Assistance: Customer Service Desk
Woolworths
02.2014 - 02.2014
Customer Assistant: Clothing & GM
Woolworths
02.2014 - 02.2014
Operations Manager
Woolworths
01.2013 - 09.2023
Telesales Consultant
Protea hotel head office (Prokard)
01.2013 - 02.2013
Fieldworker and acting supervisor
Statistic South Africa
01.2011 - 12.2011
Health educator
Maria Rantho community clinic
02.2009 - 04.2009
Customer assistance, cashier and store banker
Musica Wonderpark
02.2008 - 11.2008
Customer assistance, cashier and store banker
Musica Menlyn
11.2007 - 02.2008
Teaching English as a Foreign Language Course -
Teachers records
Microsoft excel basics certificate -
Educourse
Operations Management Graduate MBA -
Mindluster
Introduction to Project Management -
National school of government
Sales Management fundamentals -
Mindluster
Supply chain and logistics -
Cursa
Occupational Safety -
Mindluster
Health and safety representative -
National occupational safety and health consultancy
Computer literacy and call centre admin -
Skill training and development centre