Portia Karisa
Breaside
Summary
I am an experienced HR Practitioner with a successful history of fostering positive workplace environments, driving talent development, and aligning HR strategies with organizational goals. With expertise in recruitment, employee relations, performance management, and compliance, I empower teams and optimize business performance.
Overview
10
10
years of professional experience
1
1
Certification
2
2
Languages
Work History
Human Resources Officer
SUNWISE POWER SOLUTIONS
01.2022 - Current
- Managing employee productivity through effective monitoring and control of Audit staff planner.
- Managing absenteeism rate, overtime hours, employee efficiency rate and employee satisfaction and engagement.
- Updating HR policy, procedures, job descriptions and contracts to suit current operating environment.
- Driving people strategy for the firm and providing leadership for the department.
- Carrying out recruitment and selection activities for all staff in the firm.
- Coordinating induction for all new joiners and making sure they receive suitable orientation to the organisation’s way of business.
- Tracking probationary and performance reviews for staff and support on any necessary action arising from performance or conduct issues.
- Managing and tracking training and development profiles as per individual and departmental needs.
- HR monthly and quarterly reports writing.
HR and Administration officer
Tandesa International
01.2020 - 01.2021
- Implement and monitor health and safety policies to ensure a safe working environment.
- Coordinate meetings, events, and travel arrangements.
- Manage office supplies, equipment, and vendor relationships to maintain a well-functioning workspace.
- Ensure employees are informed and comply with organisational standards.
- Act as a point of contact for employees regarding HR queries and concerns.
- Oversee employee benefits, payroll coordination, and leave management.
- Conduct workplace inspections and address any safety concerns.
Receptionist and front desk Administrator
Restore Dental Clinic
01.2018 - 01.2019
- Greet patients and visitors with a warm and friendly demeanor.
- Provide information about the practice, treatments, and services.
- Schedule and manage patient appointments using dental practice management software.
- Register new patients and update existing patient records accurately.
- Maintain patient files and ensure confidentiality in accordance with data protection regulation.
- Prepare and process invoices, payments, and receipt.
- Address patient concerns or complaints with empathy and escalate issues to the Practice Manager when necessary.
Customer Service Consultant
Edgars group of companies
01.2016 - 01.2017
- Respond promptly to customer inquiries through various channels.
- Taking orders and processing billings and payments.
- Identify opportunities to enhance customer loyalty through personalized service.
- Handling customer complaints and processing returns effectively.
- Identifying opportunities to up-sell other products and services.
- Obtaining and correctly recording customer information.
- Maintain detailed records of customer interactions and reporting to the branch supervisor.
Education
MSc - Human Resources Management
MSU
01.2023
BSc. Honours - Psychology
MSU
01.2011
Skills
HR Compliance and Labor Law
Certification
2008 Certificate In Marketing (LCCI)
References
- Francis, Chiteka, CEO, sunwisepowerslns@gmail.com, +263 77 2615 929, SUNWISE POWER SOLUTIONS
- Tatenda, Machivenyika, Human Resources Executive, tmachivenyika@gmail.com, +263 782212956, Tandesa International
Interests
Travelling, Cooking
Timeline
Human Resources Officer
SUNWISE POWER SOLUTIONS
01.2022 - Current
HR and Administration officer
Tandesa International
01.2020 - 01.2021
Receptionist and front desk Administrator
Restore Dental Clinic
01.2018 - 01.2019
Customer Service Consultant
Edgars group of companies
01.2016 - 01.2017
MSc - Human Resources Management
MSU
BSc. Honours - Psychology
MSU