Portia Chauke
Pretoria,Gauteng
Summary
I am a dedicated and detail-orientated professional with a strong administration and customer service experience. I can efficiently manage office tasks, coordinate schedules, and provide exceptional customer support. I possess excellent communication and organizational skills, coupled with a commitment to delivering quality service.
Overview
16
16
years of professional experience
Work History
Administration role
Blue Tilt Auto
02.2023 - 12.2023
- Compiled quotations and invoices for clients as part of administrative tasks
- Tracked pending work from technicians while also following up on outstanding payments owed by customers to ensure completion
- Followed up with clients regarding outstanding payment status
- Handled all customer queries through managing incoming calls effectively
- Assisted the business owner in maintaining smooth operation during their absence
- Maintained staff attendance sheet management efficiently.
General School Assistant
Madiba Utlwa Primary School
11.2021 - 08.2022
- Typed learner assessments, photocopied, filled paperwork, and assisted the HOD and Deputy principal with administrative tasks
- Supported educators in classrooms by conducting interventions for struggling learners and ensuring safety measures were in place
- Administered first aid in case of injuries or accidents occurring on school grounds.
Receptionist & Call Centre Agent
Truworths (Regional Office)
06.2012 - 09.2015
- Answered and transferred calls to the relevant departments, taking messages when necessary
- Maintained an updated record sheet of daily staff attendance, ensuring accuracy in attendance tracking
- Coordinated office visits, organizing arrangements for guests effectively
- Assisted colleagues in completing administrative tasks when needed
- Updated the monthly calendar and captured all store trainings and workshops on system
- Received and distributed mail to the relevant departments
- Engaged with store managers, gathering information such as leave requests, employee contracts and confidential documents for the purpose of filling
- Ensured seamless office operations by overseeing various aspects of administrative tasks and coordination.
Call center/Collections Agent
04.2008 - 06.2012
- Provided effective inbound and outbound services by promptly answering calls
- Managed and resolved customer complaints, consistently focusing on achieving high level of customer satisfaction
- Handled outbound calls, negotiating payment arrangements with customers
- Ensured accurate updating of customer details in the on each call
- Handled all customer queries and provided further assistance and followed up on unresolved customer queries
- Documented all call information meticulously, adhering to standard operating procedures
- Attended meetings as required.
Education
Grade 12 Senior Certificate -
Micha Kgasi High School
Skills
- Inbound and Outbound Customer Service
- Strong organizational skills
- Attention to detail and commitment to Accuracy
- Ability to multitasking effectively
- Excellent customer service
- Time management and prioritization abilities
- Maintaining confidentiality and exercising discretion
- Complaint management
- Call handling resolution
- Outstanding written and verbal communication skills
References
Available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Administration role
Blue Tilt Auto
02.2023 - 12.2023
General School Assistant
Madiba Utlwa Primary School
11.2021 - 08.2022
Receptionist & Call Centre Agent
Truworths (Regional Office)
06.2012 - 09.2015
Call center/Collections Agent
04.2008 - 06.2012
Grade 12 Senior Certificate -
Micha Kgasi High School
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