Portia Buthelezi

• Platforms and applications used as the LPR operator.

1. Vuma Cam (Proof 360)

2. Syntel

3. HIK

4. Milestone

5. Listener

6. WhatsApp and Telegram.

• When receiving a positive hit on Vuma Cam (Proof 360) and Syntel as an LPR operator, I must acknowledge the alert and check if the vehicle details and description match.
• When getting a positive hit on Proof 360 and Syntel, I must immediately dispatch the area vehicle by creating a phone-in on Listener for a relevant LPR profile.
• As the LPR operator, I must inform the Hub Dispatcher that the vehicle has been dispatched because of the positive hit received.
• Once dispatched, the LPR operator must follow through on the listener until the signal has been completed.
• Also, communicate via WhatsApp and Telegram for further assistance and testing of the vehicle.
• LPR operator must contact SAPS for positive hits being responded to, then close the dispatch on all the platforms, which could be listener and Syntel once the action has been completed.

1. Inbound and outbound calls.

2. Dispatching of R/O

• Action all Signals received immediately
• Answer all incoming phone calls to the Monitoring Center and Dispatch a vehicle immediately.
• Effectively manage and regulate these available reaction offices to ensure an effective response.
• Ensure that the reaction office has full knowledge of what to expect should there be more information available. the R/O safety is in my hands
• Record response time accurately and truthfully.
• Ensure correct and accurate feedback is recorded on every activation to reflect the true sequence of event
• Communicate with all the seniors on shift for further assistance

1. Main Key focus was (HelloPeter)

Responsibilities

• Handling escalated customer issues,queries,and complex inquiries, enabled the business to run smoothly and get more customers
• Implementing and maintaining customer service protocols and procedures.
• Analyzing customers service matrics to identify areas for improvement

• Investigating and resolving queries from the debt review mail box.
• Liaises with debt counselors directly in terms of 17.1 forms,17.1 w, and the proposal sent to me.
• Ensuring that letters prepared by myself are received timorously and sent to customers/ attorneys/ estate where applicable e.g. COB, Paid up letters and settlement letters.
• Resolving all the queries with administrators and Debt
• Drafting Section 129 by mail merging and the Summons to break the prescription
• Reason for Leaving Career Progression