Porcia Boyd
Administrative Assistant/Data Capturer
Brackenfell
Summary
Detail-oriented and reliable administrative professional with over 20 years of experience in administration, customer service, document management, and internal sales support. Experienced in data capturing, maintaining accurate records, processing customer information, preparing quotations, and handling administrative duties. Proficient in Microsoft Office and committed to producing accurate, high-quality work while meeting deadlines. Seeking to contribute my strong organizational and administrative skills in a Data Capturer role.
Overview
2
2
Languages
6
6
Certifications
24
24
years of professional experience
Work History
Internal Sales Assistant
Lableton(Pty)Ltd
08.2025 - Current
- Assisted customers telephonically and via email
- Prepared quotations and processed sales enquiries
- Captured customer information and maintained records
- Built and maintained customer relationships
- Provided product information and sales support
- Assisted with administrative and filing duties
- Followed up on customer orders and queries
Training Officer
Transnambin
10.2023 - 02.2024
- Facilitate theoretical and practical rail operations training
- Conduct training needs analysis and administration
- Design and present training programs
- Evaluate training effectiveness and follow-up progress
- Support employee skills development and operational compliance
- Ensure training aligns with organisational objectives and safety standards
Customer Service Agent
Europcar
01.2023 - 09.2023
- Managed claims and administrative processes
- Investigated vehicle damages and compiled reports
- Generated claims for Europcar and Tempest clients
- Conducted client follow-ups and communicated investigation outcomes
- Scanned, indexed, and maintained documentation
- Assisted with customer queries and service delivery
Sales Assistant
Divas Express
03.2021 - 12.2022
- Assisted customers with product sales and enquiries
- Managed cash register and cash-up procedures
- Maintained excellent customer service standards
- Supported daily store operations
Supervisor
Metrorail Prasa
07.2016 - 07.2018
- Supervised station staff and delegated duties
- Managed station operations and customer service delivery
- Coordinated disruptions and alternative transport arrangements
- Managed shift rosters and operational procedures
- Handled cash management and auditing duties
- Made public announcements and assisted passengers
Train Driver
Metrorail Prasa
11.2006 - 05.2016
- Operated and prepared train sets safely and efficiently
- Performed shunting operations and first-line maintenance
- Conducted fault finding and incident reporting
- Applied signalling systems and operational procedures
- Maintained clear communication during rail operations
- Ensured compliance with railway safety regulations
Metro Guard
Metrorail Prasa
07.2002 - 10.2006
- Assisted with train movement and operational safety procedures
- Performed brake, signal, and safety tests
- Operated sliding doors and shunting movements
- Applied hand signals and communicated operational issues
- Assisted with passenger safety and train protection procedures
Education
Grade 12 - undefined
Bernardino Heights Senior
Cape Town12-1997
Skills
Customer Service & Client Relations
Internal Sales & Quotations
Telephone & Email Communication
Prospecting & Follow-Ups
Team Supervision & Delegation
CRM & Administrative Reporting
Problem Solving & Conflict Management
Planning & Organising
Time Management
Microsoft Office (Word, Excel, Outlook)
Operational & Safety Procedures
Training & Staff Development
Certification
Train Driver Diploma
References
References available upon request.
Timeline
Internal Sales Assistant
Lableton(Pty)Ltd
08.2025 - Current
Training Officer
Transnambin
10.2023 - 02.2024
Customer Service Agent
Europcar
01.2023 - 09.2023
Sales Assistant
Divas Express
03.2021 - 12.2022
Supervisor
Metrorail Prasa
07.2016 - 07.2018
Train Driver
Metrorail Prasa
11.2006 - 05.2016
Metro Guard
Metrorail Prasa
07.2002 - 10.2006
Grade 12 - undefined
Bernardino Heights Senior