Microsoft Office [Word, Excel, Access and Powerpoint]
Poppy Lauren Nkele
Administrator
Johannesburg
Summary
Highly organized liaison officer with extensive experience in the administrative and clerical field. With proven ability to effectively communicate and collaborate with internal and external stakeholders to ensure successful project outcomes.
Overview
2
2
years of professional experience
Work History
Office Administrator
Samantoa Trading Pty Ltd
09.2021 - 01.2022
- Creating employee monthly timesheets and compiling daily reports.
- Implemented a new scheduling system to improve meeting management and increase employee productivity.
- Creating invoices,preparing payslips and ordering work material.
- Contributed to employee satisfaction by addressing concerns promptly and effectively resolving workplace conflicts when necessary.
- Contributed to a positive work environment by fostering strong working relationships among employees.
Office Secretary
KENTHE Holdings
04.2021 - 08.2021
- Prepared accurate expense reports for executive staff members, streamlining the reimbursement process.
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Contributed to a positive work environment by maintaining a professional demeanor and offering assistance when needed.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Store Assistant
Fred-i-Bear
08.2019 - 03.2020
- Exceeded individual performance goals by consistently meeting or surpassing established sales and customer service benchmarks.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Assisted in achieving sales targets through suggestive selling techniques and knowledge of current promotions.
- Managed returns or exchanges efficiently, adhering to company policies while prioritizing customer satisfaction.
- Facilitated smooth transactions at the cash register, processing payments accurately and efficiently.
Education
National Certificate Vocational Level 4 - Business Management
South West Gauteng College
Roodepoort, South Africa 04.2001 -
Skills
Interpersonal Skills
Analytical Skills
Teamwork and Collaboration
Administration and management
Strong and verbal communication
Software
Timeline
Office Administrator
Samantoa Trading Pty Ltd
09.2021 - 01.2022
Office Secretary
KENTHE Holdings
04.2021 - 08.2021
Store Assistant
Fred-i-Bear
08.2019 - 03.2020
National Certificate Vocational Level 4 - Business Management
South West Gauteng College
04.2001 -