Poppy Chuene

▪ Processing of cash, card and EFT payments and issue appropriate receipts.
▪ Effectively processing of Phone, Online, in house delivery, Uber Eats and Mr Delivery orders.
▪ Attention to details in order to deliver good results to meet customer expectations.
▪ Selling and cross selling of Products and making customers aware of promotions and special offers
available.
▪ Ensure customer enquiries and complaints are efficiently attended to and accurately processed in
accordance with laid down company guidelines.
▪ Cash Reconciliation and balancing of till drawer at the end of shift.
▪ Making sure that all equipment are in good condition and reporting of all faulty or damaged equipment
to supervisor.
▪ Keeping the working station clean and tidy at all times.
▪ Able to handle pressure and deliver results within specified deadlines.
▪ Compliance of regulations and updating of relevant covid19 reports.
▪ Liaising with the back office staff to ensure proper waiting times are given to customers.
▪ Ensure that orders are prepared in time by following up and communicating with customers on orders
that have been delayed.

• Pastel bookkeeping (Debtors, Creditors, Petty cash, Accounts and Bank reconciliations)
• Generating of customer and suppliers invoice.
• Accessing/retrieving of records to facilitate resolution of specific enquiry.
• Attending to all front office duties such as answering calls, scheduling of meetings, filling of
documents, handling of office emails and keeping the office clean.
• Reconciliation of suppliers and customers accounts.
• Allocation to general ledger, suppliers and debtors accounts.
• Capturing and reconciling bank statements and journal entries.
• Calculation and reconciliation of Value Added Tax.
• Sars e- filling compilation ( VAT) and monthly financial reports (Trial balance, suppliers and
customer ledger)
• Able to handle pressure and adhere to deadlines.
• CIPC (Company formation, Amendment of Directors, updating of company payments)