Poorvasen Naidoo

Lead generation by making initial contact with potential borrowers to discuss their needs.

Networking: Building relationships with real estate agents, builders, accountants, attorneys and other lead providers to receive client referrals.

Marketing: Developing personal branding or marketing strategies to stay "top of mind"for past and future clients.

• Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
• Analyzed loan applications and credit reports to determine loan eligibility and risk level.
• Negotiated loan terms and conditions with clients to maximize profitability.
• Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
• Worked with underwriters to fix application problems and resolve issues.
• Explained different types of loans pertaining to client situations.
• Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
• Developed and implemented marketing campaigns to generate new business opportunities.
• Participated in industry events and conferences to build relationships and gain market intelligence.
• Developed extensive network of referral partners to source new mortgage loan opportunities.
• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.

• Contacted customers and prospects to generate new business to achieve company growth goals.
• Demonstrated products and specific features at customer locations and special events.
• Set up appointments with potential and current customers to promote new products and services.
• Prepared and demonstrated new Vw vehicle features and benefits to address specific customer wants and needs.
• Assisted clients throughout sales process and provided after-sales support to assess satisfaction and resolve problems.
• Performed cold-calling and follow-ups with leads to secure new revenue.
• Boosted brand awareness, implemented promotional campaigns, and employed sales tactics as part of territory development.
• Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
• Identified new market opportunities through diligent research and networking.
• Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
• Reduced operational costs by identifying inefficiencies in sales process and implementing corrective measures.
• Boosted team morale and performance by leading regular training sessions on sales techniques and product updates.
• Optimized sales funnel management, enhancing lead generation and conversion rates.
• Enhanced client satisfaction, providing exceptional after-sales support and maintaining regular communication.
• Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
• Participated in industry trade shows to represent company and generate valuable leads for future business growth.
• Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.

- Prospecting of new clients in success of selling them a new vehicle.

- Demonstrating vehicles to clients, including test drives.

- Reporting to the New Car Manager on activities, reviews and analyses.

- Cold calling up qualified sales prospects.

- Meeting clients face to face and holding sales discussions with them.

- Negotiation the terms of a sales agreement and closing sales.

- Preparing and delivery of vehicles to clients.

- Representing the company at trade exhibitions, events and demonstrations.

- Following up on in-bound telephone enquiries, walk in prospects and emails/ leads.

- Facilitating the sale of new vehicles for both brands.

- Acquiring and establishing potential buyers wants and needs.

- Arranging vehicle test drives for clients.

- Handling inbound sales inquiries via telephone and prospective walk-in clients.

- Prospecting previous clients for upgrades.

- Maintaining full knowledge of all major competitor's products, accessories and their prices.

- Preparing and arranging the showroom display.

• Prepared pricing agreements and contracts to close sales.

- Workshop requisitions of parts.

- Booking and receiving of customers for services.

- Advising customers of additional repair.

- Costing and Invoicing of job cards.

- Contacting customers when vehicles are ready for collection.

- Preparation and submission of warranty claims.

- Selling of parts (counter and telephonic).

- Trainee vehicle Sales.

• Boosted customer satisfaction by diligently inspecting all received merchandise for damages or defects before distribution.
• Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
• Optimized storage space utilization by arranging received items strategically within designated areas of the warehouse.
• Conducted counts and audits of inventories to identify and resolve discrepancies in records.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
• Properly labeled and stored goods in safe area to provide identification and avoid losses.
• Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
• Designed eye-catching endcap displays to highlight featured products or clearance items, driving additional sales opportunities throughout the store.
• Evaluated store performance and made recommendations for changes to optimize sales.