PONTSO BAZOLANA MADONSELA
Roodepoort
Summary
HPCSA-registered Medical Technologist (Clinical Pathology) with over 7 years post-registration experience and more than 10 years working in diagnostic clinical pathology laboratories within NHLS, currently serving as Acting Laboratory Manager. Proven leadership in laboratory operations management, ISO 15189 Quality Management Systems, SANAS compliance, staff supervision, equipment oversight, and performance monitoring. Currently responsible for laboratory managerial oversight, including quality system management, operational reporting, resource planning, and cost control. Strong track record of implementing corrective actions to improve service delivery, efficiency, and regulatory compliance. I recently completed a Postgraduate Diploma in Business Management, strengthening financial, strategic, and people management capability aligned to a Laboratory Manager role.
Overview
5
5
years of professional experience
Work History
Internal Auditor (ISO 15189)
NHLS
10.2025 - Current
- Conduct internal audits in accordance with ISO 15189 standards to evaluate the effectiveness and compliance of the laboratory Quality Management System (QMS).
- Develop internal audit schedules and audit plans to ensure all sections of the laboratory are audited within the required cycle.
- Review laboratory processes, documentation, and records to verify compliance with SOPs, SANAS requirements, and Good Laboratory Practice (GLP).
- Identify non-conformances, risks, and areas for improvement, and document audit findings in formal audit reports.
- Facilitate root cause analysis and support the development and implementation of corrective and preventative actions (CAPA).
- Monitor and follow up on effectiveness corrective action to ensure sustainable quality improvement.
- Provide feedback to laboratory management and staff on audit outcomes and quality improvement opportunities.
- Support preparation for external SANAS assessments and accreditation audits.
- Promote a culture of continuous quality improvement and regulatory compliance within the laboratory.
- Assist with document control and review of SOPs to ensure alignment with ISO 15189 requirements.
Deputy Laboratory Manager (Acting Capacity)
National Health Laboratory Service (NHLS)
Leratong Hospital
01.2022 - Current
- Currently acting in a Laboratory Manager capacity, overseeing daily laboratory operations to ensure delivery of a high-quality, cost-effective, and safe diagnostic service.
- Contributed to maintaining SANAS accreditation through successful audit preparation and closure of non-conformances.
- Supported reduction of turnaround time delays through workflow monitoring and corrective action implementation.
- Strengthened cost control through improved stock monitoring and reduced reagent wastage.
- Review, update, and improve standard operating procedures to enhance quality, safety, efficiency, and compliance.
- Direct the implementation and correct application of quality assurance processes and standard operating procedures, ensuring effective corrective and preventative actions.
- Manage laboratory assets, procurement processes, and inventory control, optimizing stock levels, reducing wastage, and ensuring continuous reagent availability.
- Manage and oversee equipment calibration, preventative maintenance, service coordination, and performance monitoring to ensure accuracy and reliability of results.
- Manage the validation and verification of new instruments and methodologies prior to laboratory implementation.
- Perform Medical Technologist duties when required to maintain operational continuity and service delivery.
- Generate and analyze management and performance reports (Quality indicators, TAT, QC trends, equipment downtime, non-conformances, complaints, productivity) to guide operational improvements.
- Ensure compliance with NHLS policies, procedures, and governance standards.
- Liaise with clinicians, hospital management, and other stakeholders to resolve service delivery issues and maintain strong customer relationships.
- Prepare management reports on TAT, EQA, IQC performance, equipment downtime, rejection rates, and quality indicators.
- Ensure implementation and maintenance of the Quality Management System in line with ISO 15189, SANAS accreditation requirements, and Good Laboratory Practice (GLP).
- Contribute to operational budget planning and expenditure monitoring to support financial control and cost-containment initiatives.
- Promote and monitor Continuing Professional Development (CPD) activities to ensure staff competency and HPCSA compliance.
- Plan, allocate, and supervise staff workflow, performance management, training, mentoring, and competency assessments.
- Oversee student training and experiential learning programmed within the laboratory.
Laboratory Supervisor
National Health Laboratory Service (NHLS)
Leratong Hospital
12.2020 - Current
- Supervise daily laboratory operations to ensure accurate, cost-effective, and timely service delivery.
- Ensure implementation and maintenance of ISO 15189 Quality Management System.
- Monitor IQC, EQA performance, non-conformances, and customer complaints; lead root cause analysis and CAPA.
- Oversee equipment maintenance, calibration schedules, service contracts, and validation of new instruments.
- Manage stock levels, procurement planning, and inventory optimization.
- Prepare management reports on TAT, EQA performance, equipment downtime, rejection rates, and quality indicators.
- Lead staff training, competency assessments, CPD compliance, and performance support.
- Ensure adherence to NHLS policies, SOPs, Health & Safety regulations, and Good Laboratory Practice.
- Support SANAS accreditation processes, internal audits, and document control.
- Liaise with clinicians and hospital stakeholders to resolve service delivery issues.
- Supervise and mentor students, interns, and newly appointed staff.
Education
Postgraduate Diploma in Business Management - Johannesburg, GP
MANCOSA
Johannesburg, GP01.2024
Medical Technologist - Clinical Pathology
National Health Laboratory Service (NHLS) – Leratong Hospital
01.2022
BACCALAUREUS TECHNOLOGIE - BIOMEDICAL TECHNOLOGY
University of Johannesburg
01.2020
NATIONAL DIPLOMA - BIOMEDICAL TECHNOLOGY
University of Johannesburg
01.2015
NATIONAL SENIOR CERTIFICATE - National senior certitcate
Lethulwazi Comprehensive School
01.2012
Skills
- Laboratory equipment usage
- Health and safety protocols
- Laboratory procedures and processes
- Total quality management and ISO 15189:2022
- Inventory control and stock management
- Assertiveness
- Interpersonal skills
- Staff management
- Financial and general management knowledge
- Ability to work under pressure
- Communication skills
- Planning and process management
- Analytical skills
- Audit, compliance, and monitoring skills
Professional Registration
HPCSA Registered Medical Technologist (Clinical Pathology), MT0120197
Accomplishments
· Participating in Leratong antimicrobial stewardship
· Participated in Leratong Lab and Blood services awareness
· Participates in outreach programs in collaboration with the DOH (TB campaigns)
· Certificate of top achiever of clinical pathology Haematology
· Certificate of best overall student in Biomedical technology
· Certificate of emergency medical care level 1
· Certificate of laboratory safety and Biosafety
· Internal auditing certificate
References
- JULIAN Q. MTHOMBENI, LECTURER, UNIVERSITY OF JOHANNESBURG, 011-599-6679
- MS. NANNETE PIENAAR, HAEMATOLOGY TRAINING OFFICER, 082-852-1955
- MRS. MANDISA KGESI, HAEMATOLOGY SUPERVISOR, HELEN JOSEPH HOSPITAL (NHLS), 071-889-1638 / 011-489-0431
- MRS. JABULILE CHAKALE, MANAGER, LERATONG HOSPITAL (NHLS), 011-410-6341 / 072-616-8961
Timeline
Internal Auditor (ISO 15189)
NHLS
10.2025 - Current
Deputy Laboratory Manager (Acting Capacity)
National Health Laboratory Service (NHLS)
01.2022 - Current
Laboratory Supervisor
National Health Laboratory Service (NHLS)
12.2020 - Current
Postgraduate Diploma in Business Management - Johannesburg, GP
MANCOSA
Medical Technologist - Clinical Pathology
National Health Laboratory Service (NHLS) – Leratong Hospital
BACCALAUREUS TECHNOLOGIE - BIOMEDICAL TECHNOLOGY
University of Johannesburg
NATIONAL DIPLOMA - BIOMEDICAL TECHNOLOGY
University of Johannesburg
NATIONAL SENIOR CERTIFICATE - National senior certitcate
Lethulwazi Comprehensive School