Pontsho Shelly Mabaso

• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Computerized office activities, maintained customer communications, and tracked records through delivery.
• Assist in enrolling students and giving out the student meterials

• Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and policies.
• To set up and manage user accounts and permissions to consent access to a network.
• Upholding and testing security, Blocking Unapproved access
• Setting up the organizations computer system to meet specific business goals
• Monitoring day to day computer performance
• Update and maintain the computer inventory and equipment.
• Maintain and resolve issues on Lan, telephone, biometric
• Coordinate with vendors to resolve technical problem with desktop computing equipment and software.
• Resolve hardware and network connectivity issues.
• Validate & approve VPN access for all remote users.
• Assist in technical upgrading and maintaining of entire desktop systems.
• Communicating with customer to quickly get to the root of the

problem.

• Maintain, Support and repair technical equipment, including desktops, laptops, printers, wallboards, projectors and equipment's.
• Attending to customers to resolve network issues, install and config software's and hardware's.
• Enhanced helpdesk ticketing system, resulting in reduction on support call turnaround time.