Pontsho Mahlasi

• Monitored economic and social trends with keen attention to detail.
• Achieved greater customer satisfaction with insightful investment strategies.
• Implemented robust compliance procedures to prevent regulatory breaches.
• Tailored insurance policies to match clients' unique needs.
• Prepared comprehensive financial reports for improved decision making.
• Developed tailored financial solutions to meet individual needs.

a team of 8 consultants to consistently achieve sales targets through effective guidance and instruction.

• Skilled in sales management and coaching with a proven track record of success.
• Manage and nurture relationships with external clients and lead providers, as well as collaborate with internal business support.
• Support pilot projects focusing on process improvement and system automation.
• Successfully contributed to departmental migration projects, coordinating with stakeholders from IT, product management, customer service, and sales.
• Redesigned processes to ensure project success, including training and upskilling consultants. Action and scrutinize relevant reports as set out in the process and procedures
• Actively manages the overall daily efficiency (e.g., optimal number of customer interactions, optimal average handling time, and optimal conversion rate of leads to sales) of sales consultants, to ensure achievement of the sales targets.
• Assess and analyse all data and information, in collaboration with the team, related to the Insurance resources (people, process, systems) to make the required decisions and enhancements to ensure there is sufficient capability to meet client demands
• Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
• Ensured adherence to company policy by all team members, maintaining professionalism at all times.
• Reduced staff turnover with an effective motivation strategy.
• Implemented new working methods which improved overall efficiency of the team operations.
• Developed strategies for improved performance level across the team.
• Provided comprehensive onboarding training to reduce learning curve for new hires.
• Improved customer satisfaction through close collaboration with the team.
• Monitored daily operations whilst reducing operational cost significantly.
• Resolved conflicts effectively, promoting harmony within the workforce.
• Increased team cohesion by implementing regular feedback sessions.
• Conducted regular performance reviews to identify areas of improvement for each team member.
• Introduced innovative solutions which maximised output without compromising quality.
• Coordinated daily tasks, ensuring smooth workflow within the team.
• Delegated tasks to make best use of individuals' skills.
• Supported team to overcome new challenges by forecasting knowledge and skills gaps.
• Reported on team performance to higher leadership, proactively offering action for areas of improvement.
• Coached team members through new or difficult workflows.
• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
• Streamlined workflow for a more efficient process.
• Devised actionable plans towards achieving set business objectives within deadlines.
• Led project coordination, resulting in timely delivery.

• Assess and monitor risks, implementing controls to ensure effective mitigation and adherence to risk management standards.
• Manage and report on Broker and Hippo Campaigns, providing innovative solutions for enhancement.
• Lead and coach consultants to achieve sales targets, promoting efficiency through innovative strategies.
• Ensure daily tracking and accurate capturing of sales data by sales consultants.