PONTSHO KHUMALO
Eden park,South Africa
Summary
Dynamic professional with a strong foundation in communication, problem-solving, and organisational skills. Demonstrates exceptional attention to detail and the ability to manage time effectively under pressure. Adept at fostering teamwork and collaboration, with a focus on customer relationship management and adaptability. Committed to maintaining accuracy and quality in all tasks, aiming to leverage these skills towards achieving excellence in future roles.
Overview
1
1
Certification
13
13
years of professional experience
Work history
Bid Administration
Tshidzoko Consulting Services
02.2026 - 07.2026
- Managing end to end tender process
- Competition of RFQs
- Processing of Bids and proposal
General Assistant – Electricians
ProGo
10.2025 - 12.2025
- Assisted electricians with installation, maintenance, and upgrading of electrical and C&I (Control & Instrumentation) systems
- Prepared and organised tools, materials, and equipment required for daily tasks
- Assisted with cable pulling, routing, and termination under supervision
- Supported panel wiring, tray installations, and general electrical site work
- Ensured compliance with site safety regulations and project standards
- Conducted basic housekeeping and maintained a safe, clean working environment
- Assisted with testing, commissioning, and inspection activities where required
- Reported faults, hazards, and progress updates to supervisors
- Project: ERI Balancing Plant C&I Upgrade Project
Customer Care Agent
Callforce
06.2022 - 05.2025
- Responded to inbound customer queries via phone, email, and chat in a professional and timely manner.
- Resolved product and service-related issues efficiently, ensuring high levels of customer satisfaction.
- Accurately logged customer interactions, feedback, and complaints using CRM systems.
- Handled escalations by following internal procedures and involving senior personnel when necessary.
- Maintained up-to-date knowledge of products, services, and company policies to provide accurate support.
- Processed customer orders, returns, billing inquiries, and service requests.
- Achieved daily and monthly performance targets including call handling time, quality scores, and customer satisfaction ratings.
- Provided exceptional after-sales support and follow-up communication.
- Collaborated with team members and other departments to resolve complex customer issues.
- Promoted customer loyalty by building rapport and offering tailored solutions
Sales Administrator
Tupperware South Africa
09.2013 - 05.2022
- Provided administrative support to the sales team, ensuring smooth and efficient operations.
- Processed sales orders, quotes, and invoices accurately using CRM and ERP systems.
- Managed and maintained customer records, ensuring all information was up to date.
- Liaised with clients to confirm order details, delivery timelines, and payment terms.
- Coordinated with logistics and warehouse teams to ensure timely dispatch and delivery of products.
- Assisted in preparing sales reports, forecasts, and performance metrics for management review.
- Responded to customer queries and resolved any sales-related issues promptly.
- Monitored stock levels and product availability to support the sales process.
- Handled contract administration and ensured compliance with company policies.
- Supported marketing campaigns by preparing promotional materials and tracking customer engagement.
Education
Grade 12 -
Landulwazi Secondary School
Certificate - End User Computing
Siyafunda CTC
Skills
- Excellent Communication Skills
- Attention to Detail
- Time Management
- Problem Solving
- Teamwork & Collaboration
- Organisational Skills
- Customer Relationship Management
- Ability to Work Under Pressure
- Adaptability
- Accuracy and Quality Focu
Certification
- Certificate in
- Coida
- HIRA
- Incident Investigation
- Legal Liability
- She Representative
References
References available upon request.
Timeline
Bid Administration
Tshidzoko Consulting Services
02.2026 - 07.2026
General Assistant – Electricians
ProGo
10.2025 - 12.2025
Customer Care Agent
Callforce
06.2022 - 05.2025
Sales Administrator
Tupperware South Africa
09.2013 - 05.2022
Certificate - End User Computing
Siyafunda CTC
Grade 12 -
Landulwazi Secondary School