Pontsho Khoza

A highly motivated and detail-oriented insurance professional with over 10 years’ experiencein the insurance and employee benefits industry, with a strong foundation in claims administration, underwriting, and retirement fund processing. Proven track record of effectively managing complex claims, ensuring policy compliance, and delivering excellent client service.

Currently employed as a Senior Administrator – Underwriting at Fedgroup, and enrolled in the UCT Life Insurance Claims Assessors Short Course through ASISA. This course is deepening my technical knowledge of claims assessment and sharpening my analytical and decision-making skills.

This opportunity to apply for the Claims Assessor role is a natural progression in my career, where I can combine my practical experience, academic preparation, and passion for helping people navigate the claims process with empathy and precision.

• Sub-house committee, Wits Girton Hall Residence, 2011
• Sub-house committee, Wits Barnato Residence, 2013
• Additional member, Women’s Forum Wits ZCC Student Fellowship, 2010 - 2011
• Deputy Chairperson, Women’s Forum Wits ZCC Student Fellowship, 2012 - 2013
• Deputy Chairperson, Women’s Forum Wits ZCC Student Fellowship, 2012 - 2014
• Treasury Advisor, Wits ZCC Student Fellowship, 2015 - 2016

• Retirement funds industry and framework
• Long-term insurance regulatory framework
• MS Office, COMPASS, Workflow, Exergy
• Good Communication (written and verbal) and interpersonal skills
• Strong research, evaluation, writing and analytical skills with advanced computer skills
• Independent self-starter with passion for success, a strong work ethic, team player, assertive and confident
• Client orientation and customer focus with emotional maturity
• Excellent administration skills

• ID Number: 9204160535083
• Disability: None
• Criminal Record: None
• Date of Birth: 04/16/92
• Gender: Female
• Nationality: South African
• Driving License: Code 8