Summary
Overview
Work History
Education
Skills
Timeline
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Pollen Gininda

Pollen Gininda

Customer Service Rep
Brakpan

Summary

I am a dynamic professional with extensive experience in contact center and training environments, specializing in learning and development. Committed to continuous learning and determined to achieve success. Proven expertise in customer support, adept at addressing customer needs while maintaining high satisfaction levels. Recognized for exceptional leadership skills, effective conflict resolution, and strong communication abilities, adaptability and ensuring team success in fast-paced settings.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Technical Customer Advisor

Amazon
09.2023 - Current
  • Contact Person: Tanya: 081 425 0302
  • Answered customer service inquiries via telephone, email and chat platform to address customer needs and promote optimum outcomes.
  • Resolved complex problems for customers using effective troubleshooting techniques combined with extensive product knowledge.
  • Contributed to a positive work environment through active participation in team meetings and discussions aimed at improving processes.

Training Facilitator

SANI Car Rental
08.2022 - 08.2023
  • Contact Person: Ni-Shaat Sukhadia: 082 327 7524
  • Incorporated real-world examples into course materials to provide employees with practical applications of theoretical concepts.
  • Conducted post-training analysis to identify areas for improvement in future sessions, resulting in continuous refinement of program offerings.
  • Documented class attendance and participation and provided feedback to management.
  • Increased workplace efficiency by designing customized training modules tailored to individual needs.

Team Leader

Webhelp
05.2021 - 05.2022
  • Contact Person: Morongwa - 064 659 0366
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed agent skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing engagement activities during the shift.
  • Mentored my agents, helping them develop their leadership potential and advance in their careers.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Advisor

Webhelp
10.2020 - 05.2021
  • Campaign: Amazon
  • Contact Person: Lebohang: 079 355 0475

Social Media CSR

Webhelp
07.2019 - 10.2020
  • Campaign: Adidas UK
  • Contact Person: Zandile Msikhekelwa - 061 456 9499

Advisor

Webhelp SA
04.2018 - 07.2019
  • Campaign: Shopdirect
  • Contact Person: Boitumelo: 063 398 1077

CSR

Quest Staffing Solutions
03.2017 - 04.2018
  • Campaign: Cell C
  • Contact Person: Tumiso Motsepe: 084 777 0071

CSR

Aegis Global
03.2016 - 03.2017
  • Campaign: Telkom Mobile
  • Contact Person: Charmaine: 074 244 1603

Education

Academy Training Group (SETA Accredited Training Center)
Kempton Park
01.2023

High School Diploma -

Primrose Technical High School
Primrose
01.2015

Skills

    Customer complaint resolution

    Problem-solving abilities

    Proficient in computer applications

    Client support

    Time management

    Critical Thinking

    Leadership

    Management (planning and organizing)

    Adaptability

Timeline

Technical Customer Advisor

Amazon
09.2023 - Current

Training Facilitator

SANI Car Rental
08.2022 - 08.2023

Team Leader

Webhelp
05.2021 - 05.2022

Advisor

Webhelp
10.2020 - 05.2021

Social Media CSR

Webhelp
07.2019 - 10.2020

Advisor

Webhelp SA
04.2018 - 07.2019

CSR

Quest Staffing Solutions
03.2017 - 04.2018

CSR

Aegis Global
03.2016 - 03.2017

Academy Training Group (SETA Accredited Training Center)

High School Diploma -

Primrose Technical High School

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Pollen GinindaCustomer Service Rep