Plantina Sephoo Mosue
Pretoria Central
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
12
12
years of professional experience
Work History
Customer Service Centre Operator
Ktc-za Pty Ltd
Pretoria
02.2013 - 03.2025
- CRM system and client registering/opening of e-toll new accounts
- Account management and customer in violation queries escalations
- Updating Road User's account details as per their requests
- Capturing Road user's details as per requests
- Providing product knowledge and information to Road Users, registered and unregistered
- Data Integrity & Accuracy
- Reprinting of Road user's tax invoices/statements
- Photocopying, scanning & faxing of documents
- Forwarding of logged cases e.g
- Customer queries/complaints
- Dealing hand in hand with Call Centre department for escalations and enquiries
- Customer interaction and minimizing customer complaints and attending to customer queries
- Escalating queries of Road users to Claims and complaints department for refunds purposes & account funds adjustments
- Collection of tolls payments for transaction clearing house and dealing with invoices for Violation processing Centre
- Dealing with Nominations, Representations & Exemptions of road user's vehicles enquiries
- Signing of daily attendance register and filling daily control sheets for weekly archives
- Attending to emails and do correspondences
- Cash up at the end of shift
Education
High School Diploma -
Micha Kgasi High School
Kgabalatsane 12-2002
Some College (No Degree) - Business Beauty Not Completed
Birnam Business College
BraamfonteinSkills
- Time Management
- Customer Service
- Politeness
- Conflict
- Team player
- Assertive
- Respectful
- Critical perfectionist
- Attention to details
- Fast learner
- Willing to expand knowledge
Full Names
Plantina Sephoo Mosue
Home Languages
Not specified
Career Aspiration And Attitude
To learn much and to produce expected end result and add value to the company (workplace) and to work in correspondence with the given instruction, ability to work under pressure, financial & time management., Time Management, Customer Service, Politeness, Conflict, Team player, Assertive, Respectful, Enjoy working in project teams, Critical perfectionist, with keen attention to details, Fast learner, always willing to expand knowledge from books as well as people
Personal Information
- ID Number: 8407030859085
- Date of Birth: 03/07/84
- Gender: Female
- Nationality: South African
- Driving License: In progress
Languages
English
Proficient
C2
Tswana
Proficient
C2
Afrikaans
Elementary
A2
Sepedi
Advanced
C1
Timeline
Customer Service Centre Operator
Ktc-za Pty Ltd
02.2013 - 03.2025
High School Diploma -
Micha Kgasi High School
Some College (No Degree) - Business Beauty Not Completed
Birnam Business College