Pius Okiror Nsubuga

Manager (Wynberg Shelters)

The Haven Welfare Organization

Cape Town

12.2006 - Current

Carry out regular inspections to ensure the maintenance of the building and vehicle is in order.
Oversee weekly workshops for shelter clients on TB and HIV/AIDS awareness, budgeting, and life skills.
Network with hospitals and clinics for the benefit of guest residents under treatment.
Monitor residents on medication (especially ARVs and TB medication) jointly with a social worker, and ensure hospital appointments are kept.
Authorize and monitor expenditure against the approved budget and confirmed income.
Oversee the administrative assistant's activities, which include the receipt of admission fees and donations, the petty cash and banking of all monies.
Ensure that monthly financial statements are available for each Management Committee meeting.
Prepare the annual budget.
Recruit and select the candidates to fill vacant posts, and orientate new staff members in conjunction with the Management Committee and Head Office.
Ensure all new staff have signed contracts.
Manage staff (including volunteers), ensuring that their roles and expectations are clear and understood.
Monitor staff performance and conduct quarterly performance appraisals, including ensuring that all staff members are adequately trained and motivated to perform their jobs.
Ensure sound internal communication.
Oversee and ensure close working relationships exist between different staff members.
Delegate duties to staff and volunteers.
Implement disciplinary or poor performance action where necessary.
Handle staff grievances, resolve them, and educate staff on the process, as well as staff disputes.
Support staff with their personal skills development.
Build relationships with potential donors, with the aim of securing both financial and in-kind donations.
Liaise with other role-players operating in the same welfare sector and in Wynberg.
Housekeeping, to ensure guests receive the best service and their concerns are addressed within a short time.
Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Provided leadership during times of organizational change or crisis situations.
Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Analyzed customer feedback data to develop action plans for improving services offered.
Ensured compliance with all applicable laws, regulations, industry standards.
Monitored staff performance and addressed issues.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Managed inventory levels to meet demand without overstocking, reducing waste.
Conducted performance evaluations, providing feedback and coaching for team development.
Resolved customer complaints and issues promptly, maintaining a positive brand image.
Oversaw daily operations, maintaining efficiency and quality standards.
Managed annual budgeting and forecasting, optimizing resource allocation.
Resolved customer inquiries and complaints requiring management-level escalation.
Delegated work to staff, setting priorities and goals.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Interview prospective employees and provided input to HR on hiring decisions.
Prepare monthly reports for the Management Committee, Haven Head Office, and the Department of Social Development.
Organize Annual General Meetings, including an annual newsletter.
Coached, mentored and trained team members in order to improve their job performance.