Open To Work
Pinky Nolwazi Sithole
Retail Store Assistant
Inanda
Summary
Dedicated retail professional with proven customer service skills and strong time management abilities. Experienced in cash handling and store operations, committed to enhancing customer satisfaction and supporting efficient inventory control.
Dedicated retail professional skilled in customer support, money handling, and retail operations. Proven ability to deliver exceptional service while maintaining accurate records.
Overview
9
9
years of professional experience
Work History
Retail Store Assistant
Dis-Chem Pharmacies
Musgrave, South Africa
02.2025 - Current
- Delivered excellent customer service by assisting customers with product selection, queries, and purchases.
- Operated point-of-sale systems and processed cash, card, and account payments accurately.
- Balanced tills, counted cash floats, and prepared daily cash-ups in line with company procedures.
- Assisted in the cash office with reconciling transactions, banking preparations, and handling cash securely.
- Maintained accurate records of cash movements, refunds, and petty cash transactions.
- Stocked shelves, checked pricing, and ensured merchandise displays were neat and fully replenished.
- Supported inventory control by monitoring stock levels and assisting with stock counts.
- Helped maintain a clean, organised, and professional store environment.
Customer Service Consultant
Dis-Chem Pharmacies
Umhlanga, South Africa
11.2019 - 01.2025
- Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Handled high call volumes while maintaining a courteous and professional demeanor.
- Increased client retention through exceptional service and timely solutions to issues.
- Developed strong relationships with customers by consistently exceeding expectations in handling requests or concerns.
- Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
- Collaborated with team members to share best practices and improve overall performance within the department.
Cashier
Dis-Chem Pharmacies
Durban, South Africa
09.2017 - 11.2019
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Developed rapport and fostered brand loyalty by offering personalized service.
Education
National Senior Certificate - Accounting
Durban Girls Secondary School
Durban, South Africa 04.2001 -
Skills
Customer support
Time management
Regulatory compliance
Teamwork
Money handling
Teamwork and collaboration
Retail store operations
Product knowledge
Store opening and closing
Phone etiquette
Work Preference
Job Search Status
Open to workWork Type
Full TimeSalary Range
R45000/yr - R200000/yrReading, Traveling, Volunteering
Reading – Enjoy reading personal development, business, and motivational books to improve knowledge, communication, and problem-solving skills.
Travelling – Enjoy exploring new places and cultures, which has helped develop adaptability, confidence, and strong interpersonal skills.
Hiking – Passionate about hiking and outdoor activities that promote discipline, resilience, teamwork, and a healthy lifestyle.
Timeline
Retail Store Assistant
Dis-Chem Pharmacies
02.2025 - Current
Customer Service Consultant
Dis-Chem Pharmacies
11.2019 - 01.2025
Cashier
Dis-Chem Pharmacies
09.2017 - 11.2019
National Senior Certificate - Accounting
Durban Girls Secondary School
04.2001 -