Pinky Yolanda Skhosana
Administrator
Pretoria,Pretoria
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Administrator
Tshwane Affected Operators Investments.
Pretoria
04.2018 - 12.2024
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Improved employee productivity with effective time management strategies for daily tasks.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Organized and executed quarterly staff training sessions, keeping team informed on latest administrative protocols and technology.
- Managed scheduling for executive staff to ensure optimal time management and productivity.
- Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Evaluated customer needs and feedback to drive product and service improvements.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Coordinated company events and meetings to foster teamwork and boost employee morale.
Customer Relationship Officer
Tshwane Affected Operators Investment
Pretoria
12.2014 - 03.2018
- Assuring that passengers are assisted where necessary to acquire and use EMV card
- Assist completing Accident Report when requested to do so by Supervisor
- Keep passenger informed of bus delays
- Administer first aid to passengers in distress
- Managed department call volume of +- 30 calls per day and coordinated department schedules to maximize coverage during peak hours.
- Directed 10-person team of customer service personnel while helping front-line team members work effectively with over 50 daily customers.
Receptionist
Topica Transport service
Pretoria
01.2013 - 01.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
ECD Practitioner
Nobulawu Day Care
Kwamhlanga
01.2010 - 01.2012
- Increased leaner satisfaction scores through excellent communication, empathy, and understanding of individual needs.
- Reviewed learner allergies, problems, medications, and immunization statuses.
- Managed complex caseloads while ensuring the highest level of care for each learner under my supervision.
Administration Clerk
Sizamile Primary School
Kwamhlanga
01.2009 - 01.2010
- Handled incoming phone calls and answered questions from callers.
- Reduced errors in data entry tasks through diligent attention to detail and thorough verification procedures.
- Established and maintained standard office procedures to achieve demanding targets.
- Maintained confidentiality of sensitive information with strict adherence to company policies and procedures regarding data protection.
- Assisted in the preparation of detailed reports for senior management, ensuring accuracy and timeliness of information.
- Scheduled appointments and managed calendars for staff members.
Education
The COSHH Risk Assessor Certification - Occupational Health And Safety
The Knights of Safety Academy
Online 07.2024 - 08.2024
Occupational Health & Safety Management System - Occupational Health And Safety
The Knights of Safety Academy
Online 04.2022 - 05.2022
ECD Level 1 Certificate - Early Childhood Care And Education
Ratang Thuto
Kwamhlanga, South Africa 01.2010 - 12.2010
Some College (No Degree) - Computer And Information Systems
Procomputrain College
Kwamhlanga, South Africa 02.2006 - 07.2006
Some College (No Degree) - Biology, Afrikaans, Mathematics, English, Physical
Senzangakhona Secondary School
Kwamhlanga, South Africa 01.2003 - 12.2003
Skills
Office administration
Identityno
8402281347088
Personal Information
- Date of Birth: 02/28/84
- Nationality: South African
Formalqualifications
Ratang Thuto, ECD Level 1 Certificate, 2010, Procomputrain College, Microsoft Certificate, 2006, 2003, Biology, Afrikaans, Mathematics, English, Physical Science, Ndebele, Code C1
Timeline
The COSHH Risk Assessor Certification - Occupational Health And Safety
The Knights of Safety Academy
07.2024 - 08.2024
Occupational Health & Safety Management System - Occupational Health And Safety
The Knights of Safety Academy
04.2022 - 05.2022
Administrator
Tshwane Affected Operators Investments.
04.2018 - 12.2024
Customer Relationship Officer
Tshwane Affected Operators Investment
12.2014 - 03.2018
Receptionist
Topica Transport service
01.2013 - 01.2014
ECD Level 1 Certificate - Early Childhood Care And Education
Ratang Thuto
01.2010 - 12.2010
ECD Practitioner
Nobulawu Day Care
01.2010 - 01.2012
Administration Clerk
Sizamile Primary School
01.2009 - 01.2010
Some College (No Degree) - Computer And Information Systems
Procomputrain College
02.2006 - 07.2006
Some College (No Degree) - Biology, Afrikaans, Mathematics, English, Physical
Senzangakhona Secondary School
01.2003 - 12.2003
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