Pinky Nqoko
Office Administrator
port shepstone
Summary
Dynamic professional with experience as an Assistant Store Manager RIP CURL, adept in stock management and customer relations. Enhanced customer satisfaction ratings through strategic feedback analysis and effective problem-solving. Proven ability to balance multiple tasks while maintaining a welcoming environment, ensuring operational efficiency and team collaboration.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Assistant Store Manager
EMPLOYER: MR Gumede
01.2021 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Front Desk Receptionist
EMPLOYER: Ms Nkonyeni
04.2016 - 01.2020
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Some College (No Degree) - Office Administration
Enyenyezi College
Port Shepstone, South Africa 01.2021 - 11.2023
Skills
Stock management
Multitasking
Teamwork and collaboration
Budgeting and cost control
Verbal and written communication
Time management
Records management
Customer service
Customer relations
Store organization
Store organization
Certification
OFFICE ADMINISTRATION
Timeline
Assistant Store Manager
EMPLOYER: MR Gumede
01.2021 - Current
Some College (No Degree) - Office Administration
Enyenyezi College
01.2021 - 11.2023
Front Desk Receptionist
EMPLOYER: Ms Nkonyeni
04.2016 - 01.2020
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