Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

PINKY MOLETSANE

JOHANNESBURG

Summary

Compassionate customer service team member always ready to help with any caller's needs. Stay on top of calls with good control and communication skills, combined with advanced knowledge of call control. Avoid errors and improve satisfaction by diligently documenting, researching and resolving problems. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details. Reliable candidate ready to take on challenges using problem-solving and task prioritization skills to help team succeed.

Overview

6
6
years of professional experience

Work History

Customer Service Agent

ibridge
Johannesburg North, South Africa
01.2024 - Current
  • Enhanced customer satisfaction with fast, knowledgeable service
  • Anticipated needs and resolved problems to keep customers happy
  • Met personal, team and company goals in customer service environment
  • Managed customer calls efficiently in fast-paced call center environment.

Debt Collector

Vericred Collections
Johannesburg, South Africa
01.2022 - 12.2022
  • Obtained overdue balances by contacting customers via telephone and approved written correspondence
  • Assisted consumers with finding funds and identifying appropriate vehicles of payment
  • Identified outstanding debts in need of collection actions by keeping track of assigned accounts
  • Maintained complete compliance with federal, state and local laws governing collection practices.

Sales Agent

Clientele
Johannesburg, South Africa
01.2019 - 12.2021
  • Investigated and resolved reported customer issues for improved customer satisfaction
  • Remained up to date on current offerings and company processes
  • Determined customers' needs based on sales calls and face-to-face meetings
  • Responded quickly to customer concerns or requests within target timeframes.

Education

High School - Physical Sciences

Thamsanqa Secondary School
12.2018

Skills

  • Able to work under pressure
  • Task Prioritization
  • Effective communication skills
  • Problem solver

Languages

english
sesotho
zulu

Timeline

Customer Service Agent

ibridge
01.2024 - Current

Debt Collector

Vericred Collections
01.2022 - 12.2022

Sales Agent

Clientele
01.2019 - 12.2021

High School - Physical Sciences

Thamsanqa Secondary School
PINKY MOLETSANE