Pieter Frederick (Derick) Jordaan

• Installation, Maintenance, Quality Management, Diagnose, Troubleshoot, Problem solve & Repair of all current internal Networking and communication technology
• Installation and Technical support on all Network Intrusion Prevention Systems (IPS) on client sites
• Consulting and assisting with distribution, installing, and supporting of encryption software at client sites
• Installation and Technical support on all anti – spam, anti – virus server, digital asset tracking, forensic email archiving systems on client and cloud base DR/Mirror sites
• Installation and Technical support on all Internet Security Systems, including gateway firewalls and endpoint security systems on client sites
• Helpdesk / CRM systems Technologies Used: Unix, Linux administration, Cygwin, Microsoft Windows, SQL, MySQL, FTP, SFTP, SCP, TCP/IP, SSH, Telnet, ICMP, Remote access: (RDP, AnyDesk, Zoom, TeamViewer, Microsoft Teams, Xcitium Remote Control, ITarian Remote Access)
• Provided end-user training on best practices for data protection and secure system usage, leading to increased awareness and reduced incidents of human error
• Performed regular vulnerability scans and penetration tests to identify weaknesses in IT infrastructure, addressing identified issues swiftly
• Streamlined patch management processes for software updates, reducing risk of exploitation due to outdated applications or operating systems
• Implemented multi-factor authentication protocols to reduce unauthorized access to sensitive information
• Optimized firewall configurations, enhancing overall network security and threat prevention capabilities
• Conducted regular reviews and audits of third-party vendors to ensure their compliance with established security requirements and best practices
• Fostered a strong security culture within the organization by promoting awareness campaigns, hosting educational events, and providing ongoing support for end-users
• Enhanced IT security by implementing robust network monitoring and intrusion detection systems
• Recommend improvements in security systems and procedures

• Installation, Maintenance, Quality Management & Repair of all internal Networking
• Preparation, Installation & Quality Management of all GSM sites
• Remote Technical Support on GSM client sites
• Assisted in testing software according to test bed for new GSM releases
• Project & Support Manager, as well as responsible for Helpdesk on Clavister Firewalls
• Part of installation team on client sites
• Consulting and assisting with distribution of Pointsec encryption software at client sites and remote support
• Technical support on internal Proofpoint e-mail anti – spam & anti – virus server
• Technical support on Condyn Linux client firewalls
• Technologies Used: Unix, Linux administration, Cygwin, Microsoft Windows, SQL, MySQL, FTP, SFTP, SCP, TCP/IP, SSH, Telnet, ICMP, Remote access programs and protocols.
• Improved customer satisfaction by efficiently diagnosing and resolving technical issues
• Enhanced team performance by training new technicians on best practices and troubleshooting techniques
• Assisted clients remotely using remote desktop tools, expediting troubleshooting process significantly
• Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients
• Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution
• Maximized productivity by maintaining an organized work environment and managing multiple projects simultaneously
• Utilized diagnostic tools effectively to identify root causes of technical problems accurately and consistently
• Implemented proactive solutions to prevent recurring issues, reducing overall support tickets and improving user experience
• Collaborated with cross-functional teams to address complex customer issues, ensuring a seamless support experience
• Managed high-pressure situations with professionalism and empathy, leading to increased client trust and loyalty

Installation, Maintenance, Quality Management & Repair of all internal Networking

• Preparation, Installation & Quality Management of all GSM sites
• Project Manager on selected GSM application projects
• Management of development staff on projects
• Part of installation team on client sites internationally
• Cabling for new offices as well as on client sites
• Managing of all technical quotations for company
• Supporting SMSC and VAS systems on client sites via remote access
• Assisting in setting up business processes for company
• Involved with analyzing of packets on SS7 layer
• (GSM) Assisted with design for future software development
• Assisted in testing software according to test bed for new releases
• Team size: 5 Technologies Used: Unix, Linux administration, Cygwin, Microsoft Windows, SQL, MySQL, FTP, SFTP, SCP, TCP/IP, SSH, Telnet, ICMP, Remote access programs and protocols.
• Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices
• Guided organizational technology strategy and roadmaps
• Customized and repaired technology based on staff requests
• Implemented and maintained technology and software budget

• Radio Ground Technician Artisan SAAF.
• Root cause analysis (RCA), Fault finding / Troubleshooting, Prioritization, Repair, Maintenance and standby support of all A.T.C (Air Traffic Controller), I.L.S
• (Instrument Landing System), Aviation navigation beacons, Meteorological, Radio & Electronic equipment onsite & field repairs if required
• Repair & maintenance of all Ground communication, radio equipment, repeaters & electronics
• Read, interpret & fault-finding electrical & electronically schematics diagrams
• Repair & Maintenance of all biometric & card reader access control, Industrial Turnstile, Electronic controlled non-lethal electric fence security systems as well as standby support
• Installation, Maintenance & Repair of Telex-Net & Jam-Pot (Airplane flight plan logging system) network systems as well as standby support
• Installation, Maintenance & Repair of all Telecommunications systems & Cables
• Installation, Maintenance & Repair of all mobile two-way radios & repeater systems
• Management of all above related contractors
• Management of all above related components & equipment
• Military duties including guard duties, parade of honor, general parades, Intercom sound systems for parades and Military functions.
• Maintained a safe work environment by strictly adhering to established safety protocols and guidelines
• Performed troubleshooting and diagnosis on malfunctioning equipment
• Mentored junior technicians in maintenance, repair, and reporting duties
• Completed job reports and logs immediately following service calls
• Optimized system performance through thorough testing, analysis, and adjustments as needed
• Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail
• Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks

• Instructor 5 signal regiment South Africa
• Trainer on various radio equipment and antennas
• Field installation of radio equipment and deployment of required antenna arrays
• Critical security clearance