Pieter Vermaak

As an estate agent :

• Negotiated property sales and leases, achieving favorable terms for clients.
• Conducted comprehensive market analyses to optimize property listings and pricing strategies.
• Guided clients through buying, selling, and renting processes, ensuring seamless transactions.
• Developed marketing materials that enhanced property visibility and attracted potential buyers

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As a property manager:

• Tenant management: leasing, screening tenants, handling complaints, coordinating move-ins and move-outs
• Maintenance and repairs: scheduling routine maintenance, managing emergency repairs, ensuring safety and compliance
• Financial oversight: collecting rent, managing budgets, paying bills, and preparing financial reports
• Administrative duties: maintaining records, enforcing lease agreements, ensuring legal compliance
• Marketing and occupancy: advertising vacancies, setting rental rates, maximizing occupancy
• Oversaw property maintenance schedules, coordinating repairs with contractors and vendors.
• Abiding by the UK and South African Laws and regulations.
• Developed marketing materials that enhanced property visibility and attracted potential buyers.
• Mentored junior agents in sales techniques and client relationship management practices.

As a result driven estate agent:

• I specialized in lead generation, strategic marketing, and high-impact negotiations. Contributed to a surge in sales. Incorporated B2B marketing, sales and networking.
• Managed client relationships, ensuring personalized service and satisfaction throughout property transactions.
• Conducted market analysis to determine property values and identify competitive pricing strategies.
• Collaborated with mortgage brokers, inspectors, appraisers, and attorneys to streamline the buying and selling process for clients.
• Mitigated potential issues during negotiations by proactively addressing concerns between buyers and sellers before they escalated into larger problems.
• Fostered a professional and cooperative working relationship with fellow estate agents to facilitate smooth transactions for all parties involved.
• Guided first-time homebuyers through the purchasing process, ensuring a smooth transaction and positive experience.
• Increased referral business by consistently providing exceptional service, resulting in positive client testimonials and word-of-mouth recommendations.
• Grew client base through diligent prospecting and consistent follow-ups on leads and referrals.
• Negotiated favorable contract terms for clients by effectively communicating their needs and preferences to sellers.

As an executive assistant:

• I provided high-level administrative and strategic support to senior executives by managing calendars, communications, travel logistics, and meeting coordination, preparing reports and presentations, and handling confidential information to ensure seamless operations and maximize executive productivity.
• Coordinated executive schedules, ensuring optimal time management and prioritization of tasks.
• Streamlined communication between departments, enhancing collaboration and information flow.
• Managed complex travel arrangements, optimizing costs and efficiency for corporate outings.
• Enhanced executive decision-making with comprehensive research and detailed reporting.
• Managed complex calendars for senior executives to facilitate efficient scheduling and meeting planning.
• Updated and maintained confidential databases and records.
• Developed and maintained filing systems, improving document retrieval speed and organization.
• Assisted in budget preparation, contributing to financial planning accuracy and oversight.
• Facilitated onboarding processes for new hires, ensuring smooth transitions and training support.
• Led special projects, driving strategic initiatives aligned with organizational goals and objectives.
• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
• Served as a liaison between departments to facilitate effective communication throughout the company.
• Organized and coordinated conferences and monthly meetings.
• Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
• Increased property sales by developing and implementing strategic marketing plans for each listing.

As a property manager which I am still performing at present:

• I oversee the day-to-day operations, financial performance, and upkeep of residential properties on behalf of owners. I handle tenant screening and relations, draft and enforce leases, collect rent and manage budgets, coordinate maintenance and repairs, and ensure compliance with applicable United Kingdom & South African laws and safety regulations.
• Oversaw property operations, ensuring compliance with regulations and enhancing tenant satisfaction.
• Managed lease agreements, addressing tenant inquiries and resolving disputes promptly.
• Implemented maintenance schedules to optimize property upkeep and reduce repair costs.
• Developed marketing strategies to attract new tenants and minimize vacancy rates.
• Analyze financial reports, providing insights for budget planning and resource allocation.
• Coordinate vendor contracts, negotiating terms to ensure cost-effective service delivery.
• Lead community engagement initiatives, fostering positive relationships with tenants and local stakeholders.
• Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Maintain positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Complete final move-out walk-throughs with tenants to identify required repairs.
• Conduct regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Coordinate with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
• Manage multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Monitor timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Increase property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
• Streamline rent collection processes, reducing late payments and improving overall revenue generation.
• Monitor progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Coordinate with janitorial and engineering staff on maintenance and upkeep.
• Coordinate with legal counsel to resolve tenant disputes.
• Monitor tenant behavior and implemented corrective action to maintain order in assigned properties.
• Answer high volume of phone calls and email inquiries.
• Screen calls and emails and responded accordingly to support executive correspondence..
• Enhance productivity by organizing travel arrangements and coordinating accommodations for executives.
• Collaborate on special projects to improve overall business operations within the organization efficiently.
• Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
• Facilitated training and onboarding for incoming office staff.
• Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
• Fostered positive work environment, organizing team-building activities and events.
• I manage currently 15 properties in the United Kingdom and 10 in South Africa a present and is ready to manage a big portfolio.

As a property entrepreneur & trader :

• I specialized in sourcing undervalued real estate, funding, specializing strategic refurbishments and selling for profit. Complete property management of a UK portfolio of approximately 45 properties dealing with rentals and abiding UK property law and ensuring compliance with regulations.
• Managed property renovations, ensuring compliance with regulations and quality standards.
• Coordinated maintenance schedules with vendors to optimize property maintaining and tenant satisfaction.
• Conducted market analysis to inform pricing strategies and enhance competitive positioning.
• Developed tenant communication protocols to improve responsiveness and service delivery.
• Oversaw financial reporting processes, ensuring accuracy in budget tracking and expense management.
• Networked with other properties investors and traders for joint venture achieving high returns on investments.
• Implemented process improvements that enhanced operational efficiency across multiple properties.
• Delivered high-quality work on time and within budget, earning positive feedback from clients.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Consulted with customers to assess needs and propose optimal solutions.
• Established long-term relationships with clients, resulting in increased repeat business.
• Performed regular inspections of job sites to verify staff and subcontractor observance of important safety protocols.
• Implemented safety protocols on job sites, reducing incidents of workplace accidents and injuries.
• Collaborated with cross-functional teams to ensure seamless project execution and delivery.
• Reduced client complaints by implementing a more effective customer service strategy.
• Hired and oversaw subcontractors to meet project needs.
• Trained new team members to apply best coding best practices and proper use of development tools.
• Analyzed user feedback to gather input and identify areas required for improvement.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Created and managed project plans, timelines and budgets.
• Developed effective improvement plans in alignment with goals and specifications.
• Evaluated customer needs and feedback to drive product and service improvements.
• Frequently inspected production area to verify proper equipment operation.
• Coordinated maintenance schedules with vendors to optimize property maintaining and tenant satisfaction.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Generated reports detailing findings and recommendations.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

As a property manager :

• Managed tenant relations, ensuring prompt responses to inquiries and concerns.
• Oversaw property maintenance schedules, coordinating repairs with contractors and vendors.
• Implemented budgetary controls, monitoring expenses to align with financial goals.
• Generated professional networks by engaging in professional, industry and government organizations.
• Conducted regular property inspections to enforce compliance with safety and quality standards.
• Developed marketing strategies for property listings, enhancing visibility and tenant acquisition.
• Generated leads for sales and rental properties through cold calls and referrals.
• Streamlined rent collection processes, significantly reducing late payments.
• Trained and mentored junior staff on operational procedures and compliance requirements.
• Streamlined leasing processes, reducing turnaround time for new tenant onboarding.
• Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
• Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
• Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
• Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
• Leveraged market data to advise property owners on competitive pricing strategies, maximizing rental income.
• Coordinated maintenance schedules with vendors to optimize property maintaining and tenant satisfaction.

As customer success manager:

• Cultivated strong relationships with clients to ensure satisfaction and retention.
• Led training initiatives for staff on financial software tools, enhancing team capability and performance.
• Analyzed customer feedback data to identify trends, driving strategic improvements in service delivery.
• Fostered strong relationships with key clients, enhancing loyalty and retention through personalized support initiatives.
• Working closely with agents in Canada, America and South Africa.

As head of valuation team:

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Paid attention to detail while completing assignments.
• Organized and detail-oriented with a strong work ethic.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.
• Proved successful working within tight deadlines and a fast-paced environment.
• Learned and adapted quickly to new technology and software applications.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Strengthened communication skills through regular interactions with others.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.