Oracle Micros Simphony
Pieter Van Reenen
Director Of Operations
Pretoria
Summary
Astute Associate Director and Veteran Restaurant Owner with hands-on experience in all areas of restaurant operations with robust background in strategic operations management and process optimization. Successfully led cross-functional teams to streamline workflows and enhance productivity. Demonstrated expertise in resource allocation and project management.
Excellent communication, organizational and conflict resolution skills. Proven history of raising profits through maximized productivity and customer satisfaction.
Experienced with implementing and maintaining Point of Sale systems in retail environments. Utilizes technical skills to ensure smooth transaction processes and resolve system issues efficiently. Track record of training staff and enhancing customer satisfaction through reliable support.
Energetic and organized with talent for planning and coordinating events. Possesses solid understanding of event logistics and vendor management, coupled with strong communication and problem-solving skills. Committed to creating memorable experiences and ensuring seamless event execution.
Talented kitchen leader and team motivator successful at maintaining staff focus and productivity in high-volume, fast-paced operations. Experienced with both Western and South African cuisine, sourcing ingredients, controlling budgets and boosting restaurant profiles.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Associate Director of Operations
JMVR Group
02.2005 - Current
- Managed the organization's brand, ensuring consistent messaging across all platforms and a strong reputation within the community.
- Oversaw business maintenance activities to ensure a safe, clean, and efficient working environment for staff.
- Directed crisis management response plans during challenging situations to minimize negative impacts on the organization''s reputation.
- Championed diversity within the workplace by creating an inclusive environment that welcomed individuals from different backgrounds and ethnic groups.
- Managed complex projects with tight deadlines, ensuring timely completion and seamless execution.
- Coordinated business continuity planning efforts to ensure minimal downtime during unexpected events or crises.
- Streamlined operations by implementing efficient processes and procedures, leading to increased productivity and reduced operational costs.
- Enhanced communication between departments by developing clear channels for information sharing and collaboration.
- Provided leadership during periods of change, guiding staff through transitions while maintaining high levels of morale and productivity.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Boosted employee satisfaction through the development of comprehensive training programs and performance management initiatives.
- Supervised creation of exciting Social media and other modern platforms to catch attention of store customers.
- Conducted sensory evaluations and consumer testing to ensure product quality and acceptance.
- Reduced budgetary expenditures by effectively negotiating affective cost saving strategies for more advantageous terms.
- Oversaw payroll processing, ensuring accurate payments while adhering to strict deadlines for submission.
- Negotiated favorable contracts with vendors, resulting in cost savings on various services and products.
- Streamlined HR processes by implementing efficient workflows and reducing paperwork.
- Conducted thorough employee evaluations to identify areas for improvement, providing constructive feedback and guidance for growth opportunities.
- Collaborated with department heads to develop strategic staffing plans that meet organizational needs both short-term and longterm.
- Directed hiring and onboarding programs for new employees.
- Expanded catering services through strategic marketing efforts, increasing event bookings and revenue streams.
- Managed kitchen staff for efficient food production, ensuring timely delivery of high-quality dishes.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Oversaw logistics for multiple simultaneous events, ensuring seamless coordination between venue staff and performers.
- Executed sales and marketing initiatives to increase revenue for company.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw the implementation of new technology systems to modernize operations and increase overall efficiency.
- Recruited and trained high-quality staff, resulting in increased customer satisfaction and loyalty.
Education
Diploma - Culinary Arts
Prue Leith
Pretoria 04.2001 -
Skills
Operational excellence
Workforce planning
Maintenance management
Performance management
Facilities management
Personnel development
Cost savings and reduction
Planning and execution
Compliance management
Operations management
General management and administration
Executive leadership
Software
Smartsheet
Google Business
Social Media Marketing Platforms
Quickbooks
Ubereats Platforms
MR D Platforms
Ms Office
Lucid Chart
Interests
Fitness
Reading
Outdoor enthusiast
Timeline
Associate Director of Operations
JMVR Group
02.2005 - Current
Diploma - Culinary Arts
Prue Leith
04.2001 -
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