Pieter Schalk Willem Stoop
uMhlanga
Summary
Results-driven Restaurant Manager with 13 years of experience boosting revenue, I implemented cost-control measures that reduced wastage, significantly improving the restaurant's bottom line without compromising on food quality which improved customer satisfaction. I have expertise in team leadership, inventory management, and compliance. Proven record of delivering operational excellence and driving business growth. Staff training would include how to deliver fast and satisfactory service, how to address customers, seeing to them on an ongoing basis. The training will include excellent food and service which is always a team effort. I bring awareness that if the meal is not well prepared or if the service is poor, the customer may not enjoy the dining experience, hence not return. All members of the team have a role in making the customer’s experience memorable.
Overview
13
13
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Waiter
The George
09.2025 - Current
- Serve customers
- Ringing up their orders
- Making sure they are satisfied with their service
- Handling customer queries and complaints
- Canvassing
- GAAP System used
General Manager
Ponto’s
08.2025 - 09.2025
- Manage Front of House and Back of House operations
- Ensure compliance with laws and regulations
- Manage employee schedules
- Train staff
- Supervise staff
- Resolve internal conflict
- Employee management
- Conduct staff hearings
- Inventory management
- Daily cash ups
- Supplier invoices
- Capturing new stock
- Receiving and purchasing stock
- Handling of daily cash
- Budget
- Vendor and inventory management
- Negotiate vendor contracts and deals
- Drive service quality and customer satisfaction
- Handle customer enquiries and complaints
- Company Size: 35-Seater
- FOH 4 staff members. BOH 8 staff members
Waiter
The George
09.2024 - 08.2025
- Serve customers
- Ringing up their orders
- Making sure they are satisfied with their service
- Handling customer queries and complaints
- Canvassing
- GAAP System used
- Reason for leaving: Breach of contract from owner
Manager
Alzu Appaloosa Spur
02.2024 - 04.2024
- Supervising staff
- Hygiene, health and safety
- Overseeing stock levels, stock take and stock control
- Handling customer queries and complaints
- Pilot System used
- Reason for leaving: Relocated
Manager
Hennie's
09.2023 - 01.2024
- Training and Supervising Staff
- Ensuring compliance with licensing, hygiene, health and safety guide lines
- Promoting and marketing business
- Overseeing stock levels and stock take
- Handling customer queries and complaints
- Opening closing procedures
- Pilot System used
- Reason for leaving: Relocation
Manager
Smokey Ridge Spur
06.2015 - 08.2023
- Staff Management & Leadership
- Inventory & Supply Chain Control
- Financial & Budget Oversight
- Quality Control & Customer Experience
- Compliance & Safety Management
- Operational Efficiency
- Company Size: 250-Seater
- FOH 12 staff members. BOH 15 staff members
Floor Supervisor
The Ridge Casino
01.2007 - 12.2014
- Training and supervising of staff
- Ensuring hygiene, health and safety guidelines
- Overseeing stock levels, stock control, stock take and issuing of stock
- Handling customer queries and complaints
- Reason for Leaving: Paid hourly. No basic salary
Education
Grade 12 - undefined
01.1999
Skills
Leadership Impact: How I led the team
undefinedCertification
Short cooking course
References
- Lwazi, Manager, 078 370 8652
- Nola, 073 663 2608
- Walter, Parco, 082 539 6169
- Bianca, 081 270 6031
- Solandi, 072 625 6264
- Brian, Janet, Anna, Vincent or Patrick, Food and Beverage Department, 013 655 9359, 013 655 9333
Timeline
Waiter - The George
09.2025 - Current
General Manager - Ponto’s
08.2025 - 09.2025
Waiter - The George
09.2024 - 08.2025
Manager - Alzu Appaloosa Spur
02.2024 - 04.2024
Manager - Hennie's
09.2023 - 01.2024
Manager - Smokey Ridge Spur
06.2015 - 08.2023
Floor Supervisor - The Ridge Casino
01.2007 - 12.2014
WH De Klerk High School - Grade 12,