Pieter La Grange

Work History

Product Support

BMG Fluid Technology

01.2024 - Current

Established a proactive approach to product support, reducing escalations and improving overall customer experience.
Increased client retention by consistently exceeding expectations in product support interactions.
Fostered a culture of collaboration within the product support team, encouraging open communication and idea sharing.
Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Organized product support materials and brochures.
Communicated with product support technicians on issues that existing customers experienced.
Boosted customer retention by providing exceptional product support and addressing user concerns.
Increased product support sales by developing and maintaining strong relationships with clients.
Collaborated closely with other departments to minimize delays in order fulfillment or product support services for clients.
Increased customer satisfaction by efficiently resolving technical issues and providing timely product support.
Supported sales efforts by creating detailed product specifications, enabling potential customers to make informed decisions.

Technical Sales Representative

Dosco Precision Hydraulics

01.2021 - 01.2024

Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
Engaged large and medium end-users to deliver company's total value proposition to increase sales.
Maximized revenue opportunities by conducting thorough needs assessments during initial client consultations.
Collaborated with customers and asked questions to assess needs and budgets.
Developed strong relationships with key industry players, enhancing company reputation and market presence.
Negotiated favorable contract terms with suppliers, reducing costs without compromising quality or delivery timelines.
Increased product sales by effectively communicating technical specifications and benefits to potential clients.
Maintained up-to-date expertise in industry trends and competitor offerings, ensuring a competitive edge in negotiations.
Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
Conducted regular performance reviews of sales territories, identifying areas for improvement and reallocating resources accordingly.
Conducted market research to identify customer needs and preferences.
Continuously improved personal knowledge of evolving technologies through self-directed learning initiatives.
Secured high-value contracts with targeted customer presentations tailored to their specific needs.
Conferred with existing and potential customers to assess requirements and propose optimal solutions.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.

Technical Sales Representative

BMG Fluid Technology

01.2014 - 01.2021

Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
Engaged large and medium end-users to deliver company's total value proposition to increase sales.
Maximized revenue opportunities by conducting thorough needs assessments during initial client consultations.
Collaborated with customers and asked questions to assess needs and budgets.
Drove team revenue totals by bringing in top sales numbers.
Developed strong relationships with key industry players, enhancing company reputation and market presence.
Negotiated favorable contract terms with suppliers, reducing costs without compromising quality or delivery timelines.
Increased product sales by effectively communicating technical specifications and benefits to potential clients.
Maintained up-to-date expertise in industry trends and competitor offerings, ensuring a competitive edge in negotiations.
Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
Conducted regular performance reviews of sales territories, identifying areas for improvement and reallocating resources accordingly.
Worked closely with support teams to coordinate timely deliveries of products while minimizing backorders or delays.
Consistently surpassed sales targets through strategic account planning and effective time management.
Generated qualified leads through targeted prospecting strategies such as cold calling and email campaigns.
Secured high-value contracts with targeted customer presentations tailored to their specific needs.
Proactively managed client correspondence and recorded tracking and communications.
Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.

Technical Representative

Karcher SA

01.2012 - 01.2014

Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
Engaged large and medium end-users to deliver company's total value proposition to increase sales.
Networked at events and by phone to expand business profits and revenues.
Worked closely with commercial operational departments to schedule targeted promotional campaigns.
Demonstrated products and specific features at customer locations and special events.
Clarified customer requests, forwarded product information and answered questions to support sales operations.
Researched potential clients and markets to prepare for appointments.
Leveraged proven sales methods to increase revenue and surpass sales objectives.
Maintained customer promotional logs for product advertising campaigns.
Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Maintained sales tracking reports to support operational enhancements and implement corrective actions.
Used consultative sales approach to understand and meet customer needs.
Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
Proactively managed client correspondence and recorded tracking and communications.
Conferred with existing and potential customers to assess requirements and propose optimal solutions.

Technical Representative

HYTEC Rexroth

01.2010 - 01.2012

Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
Engaged large and medium end-users to deliver company's total value proposition to increase sales.
Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations.
Collaborated with customers and asked questions to assess needs and budgets.
Developed strong relationships with key industry players, enhancing company reputation and market presence.
Negotiated favorable contract terms with suppliers, reducing costs without compromising quality or delivery timelines.
Increased product sales by effectively communicating technical specifications and benefits to potential clients.
Maintained up-to-date expertise in industry trends and competitor offerings, ensuring a competitive edge in negotiations.
Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
Attended product-related technical shows and other activities to represent company products and services.
Conducted market research to identify customer needs and preferences.
Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
Generated qualified leads through targeted prospecting strategies such as cold calling and email campaigns.
Championed new product lines by educating customers on features, advantages, and applications relevant to their businesses.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Tracked customer and supply chain details for precise and timely fulfillment.
Branded products through effective salesmanship and maintained long-term relationships with clients.
Serviced existing accounts on regular basis to maximize revenue.
Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Researched potential clients and markets to prepare for appointments.
Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.

Technical Representative

Afhymat SA(Pty)Ltd

01.2008 - 01.2010

Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
Engaged large and medium end-users to deliver company's total value proposition to increase sales.
Worked closely with commercial operational departments to schedule targeted promotional campaigns.
Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Demonstrated products and specific features at customer locations and special events.
Clarified customer requests, forwarded product information and answered questions to support sales operations.
Researched potential clients and markets to prepare for appointments.
Scheduled, updated and maintained product preparations and customer promotions.
Leveraged proven sales methods to increase revenue and surpass sales objectives.
Monitored weekly sales to write reports for senior leadership and streamline operational processes.
Maintained sales tracking reports to support operational enhancements and implement corrective actions.
Resolved order issues efficiently and enhanced customer satisfaction ratings.
Serviced existing accounts on regular basis to maximize revenue.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Branded products through effective salesmanship and maintained long-term relationships with clients.
Tracked customer and supply chain details for precise and timely fulfillment.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Championed new product lines by educating customers on features, advantages, and applications relevant to their businesses.
Continuously improved personal knowledge of evolving technologies through self-directed learning initiatives.
Attended local and national trade shows to discover new products and services for addition to company's current offerings.
Attended product-related technical shows and other activities to represent company products and services.
Provided exceptional customer service, addressing technical inquiries and resolving issues promptly.
Maintained up-to-date expertise in industry trends and competitor offerings, ensuring a competitive edge in negotiations.

Internal Sales

TFM Industries(Pty)Ltd

01.2006 - 01.2008

Assisted with creating scripts and responses for consumer interaction.
Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
Teamed with partners to close deals for sales development.
Developed working relationships with partners to merge and exchange consumer information and marketing data.
Researched and identified possible new accounts for sales development.
Completed product registrations, warranty documentation and post-sale consumer surveys.
Improved internal communication by collaborating closely with various departments to ensure smooth operations in the sales process.
Collaborated with account managers on upselling strategies, increasing overall revenue from existing clients.
Boosted sales revenue by identifying potential leads and successfully converting them into loyal customers.
Provided valuable input for marketing materials, contributing to the development of effective marketing campaigns targeting key demographics.
Negotiated pricing structures with clients within established guidelines, securing profitable contracts while maintaining competitive market positioning.
Leveraged strong interpersonal skills to foster productive relationships with key stakeholders, both internally and externally, contributing to the overall success of the sales team.
Streamlined the sales process by implementing efficient tracking methods for prospects and customer interactions.
Increased cross-selling opportunities by effectively communicating product features and benefits tailored to individual client needs.
Built relationships with customers and community to promote long term business growth.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Informed customers of promotions to increase sales productivity and volume.
Achieved or exceeded company-defined sales quotas.
Presented professional image consistent with company's brand values.
Kept detailed records of daily activities through online customer database.

Technical Representative

Vanco (Pty)Ltd

01.2001 - 01.2006

Developed robust pipeline of sales opportunities by maintaining accurate information in CRM.
Engaged large and medium end-users to deliver company's total value proposition to increase sales.
Collaborated closely with engineering team to ensure accurate product knowledge for successful client demonstrations.
Leveraged excellent communication skills when presenting complex technical information to non-technical audiences.
Participated in trade shows and conferences to expand professional network and increase company visibility within the industry.
Increased product sales by effectively communicating technical specifications and benefits to potential clients.
Maintained up-to-date expertise in industry trends and competitor offerings, ensuring a competitive edge in negotiations.
Generated and executed sales plans in existing customer base to meet profit increase goals.
Attended product-related technical shows and other activities to represent company products and services.
Worked closely with support teams to coordinate timely deliveries of products while minimizing backorders or delays.
Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
Generated qualified leads through targeted prospecting strategies such as cold calling and email campaigns.
Championed new product lines by educating customers on features, advantages, and applications relevant to their businesses.
Tracked customer and supply chain details for precise and timely fulfillment.
Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
Monitored weekly sales to write reports for senior leadership and streamline operational processes.
Contacted customers and prospects to generate new business to achieve company growth goals.

Sales Representative

H.O Stainless Steel

01.1997 - 01.2001

Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Generated additional sales opportunities with upselling and cross-selling techniques.
Expanded customer base through cold calling, networking, and relationship building.
Increased sales revenue by identifying and targeting high-potential accounts.
Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Managed customer accounts to secure customer satisfaction and repeat business.
Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Generated new leads through networking and attending industry events.
Optimized territory coverage by strategically planning routes for maximum efficiency in meeting clients facetoface.
Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
Forged strong partnerships with industry influencers to elevate brand reputation within the market.
Listened to customer needs and desires to identify and recommend optimal products.
Built customer loyalty and retention by delivering excellent shopping experiences.

Technical Planner

Transnet(Pty)Ltd

01.1986 - 01.1997

Streamlined data analysis and reporting processes through the implementation of advanced software solutions.
Optimized resource allocation by conducting capacity planning assessments and adjusting schedules accordingly.
Evaluated vendor proposals for technical services, ensuring alignment with project requirements and budget constraints.
Leveraged industry trends and emerging technologies to inform future-focused strategic planning efforts across multiple domains within the organization''s technology portfolio.
Ensured seamless communication between various departments through the creation of clear project documentation and regular status updates.
Conducted thorough feasibility studies to evaluate the viability of proposed projects before committing resources or manpower.
Established clear lines of communication and fostered collaboration among multidisciplinary teams, leading to successful project completion.
Maintained rigorous quality control standards throughout all stages of project development, resulting in consistently excellent deliverables.
Managed stakeholder expectations by consistently delivering high-quality results within established deadlines and budgets.
Updated customers and senior leaders on progress and roadblocks.
Resolved staff conflicts and identified potential areas of improvement.
Established and enforced project timelines and deadlines.

Summary

Overview

Work History

Product Support

Technical Sales Representative

Technical Sales Representative

Technical Representative

Technical Representative

Technical Representative

Internal Sales

Technical Representative

Sales Representative

Technical Planner

Education

High School Diploma -

No Degree - Hydraulics

Skills

Languages

Personal Qualifications

Product Knowledge

Personal Information

Timeline

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