PIETER IGNATIUS SMIT
Bloemfontein
Summary
Dynamic and results-driven professional with extensive expertise in business management, financial reporting, and strategic plan development. Demonstrates exceptional leadership acumen, negotiation mastery, and proficiency in marketing analytics to drive organisational growth and optimise performance. Adept at implementing HR policies, managing supply chains, and leveraging advanced Excel skills alongside CRM software to enhance operational efficiency. Skilled in customer relationship management, inventory control systems, and budgeting and forecasting to ensure profitability and sustainability. Committed to fostering client retention, supplier relations, and staff recruitment while maintaining robust internal controls and audits.
Conscientious financial professional seeking manager opportunity within a dedicated team. Bringing 40 years of experience within financial realm with demonstrated success retail and sales. Eager to contribute immediate value to any team through proven history of top-level performance and integrity.
Overview
38
38
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Branch Manager
Suidwes Landbou Voortrekkerstreet
Leeudoringstad, North West
01.2010 - 04.2012
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Served as official representative of organisation to public groups or government agencies.
- Set strategic plans to govern functioning of [Type] operations.
- Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Oversaw recruitment process, ensuring selection of competent staff members.
- Built partnerships with local businesses fostering community relations.
- Optimised financial procedures for improved fiscal management.
- Liaised with clients, resulting in strong relationships and repeat business.
- Organised local marketing activities, boosting brand visibility within community.
- Conducted regular performance reviews for continuous employee development.
- Improved branch productivity by implementing efficient work schedules.
- Managed daily operations to ensure smooth running of the branch.
- Ensured branch met all regulatory requirements for safe operation.
- Streamlined business processes to enhance operational efficiency.
- Ensured compliance with company policies, maintaining ethical standards.
- Provided excellent customer service, securing client loyalty.
- Led team meetings to foster communication and collaboration.
- Implemented new training programmes for improved staff performance.
- Developed and implemented strategies for increased customer satisfaction.
- Maintained inventory levels to meet customer demand without excess stockholding.
- Fostered a positive work environment, improving overall team morale.
- Coordinated with other branches for seamless service delivery.
- Directed day-to-day work of [Number] employees and motivated teams to exceed objectives.
- Reviewed and analysed sales data to identify growth opportunities.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Maintained organisational compliance with applicable legislation and regulations.
- Recruited and managed senior staff with focus on delivering clear results.
- Created and led successful business culture focused on performance.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Partnered with management team to optimise operations and reduce costs.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Established budgets based on historical, current and forecasted business data.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Worked with board of directors to establish objectives and decisively lead operations.
- Established strong rapport with stakeholders to enhance business credibility.
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
- Allocated resources to teams and projects based on need, performance and availability.
- Put in place clear controls for financial administration and business management.
Spares Manager
Suidwes Landbou Voortrekkerstreet
Leeudoringstad, North West
01.1985 - 06.1998
- Delivered high-quality products to increase customer satisfaction.
- Supervised project timelines for timely completion.
- Boosted department efficiency by streamlining operational processes.
- Identified growth opportunities through comprehensive market research.
- Enforced safety regulations to reduce workplace accidents.
- Cultivated strong relationships with clients to secure repeat business.
- Led performance reviews, identified areas for improvement.
- Liaised with suppliers to ensure timely deliveries.
- Delegated tasks efficiently to maximise productivity.
- Optimised resource allocation for increased profits.
- Piloted change management initiatives successfully improving organisational adaptability.
- Developed accurate sales forecasts for improved strategic planning.
- Facilitated staff training, resulting in better customer service.
- Fostered a positive work environment with regular team-building activities.
- Streamlined communication channels, enhanced internal information flow.
- Maintained inventory control, reduced stock shortages.
- Secured new business opportunities with successful networking events.
- Coordinated cross-departmental collaboration for improved workflow.
- Implemented cost reduction measures, reduced overhead expenses.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Led and managed administrative staff to maintain smooth daily operations.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Organised financial and operational data to help with yearly budgeting and planning.
- Designed and implemented training to further develop staff based on business goals.
- Established clear budgets and cost controls strategies to meet objectives.
- Planned revenue generation strategies designed for growth.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Developed organisational policies for administrative oversight and internal controls.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Represented organisations at seminars, conferences and business events.
- Streamlined processes to improve and optimise office operations.
- Created classification systems to manage archives.
- Drafted procedural statements and guidelines for company-wide use.
- Created digital file classification system for company-wide use.
- Controlled resources by department or project and tracked use in [Software].
Regional operations manager
Suidwes Landbou Voortrekkerstreet
Leeudoringstad, North West
09.2007 - 12.2009
- Led process improvement initiatives, resulting in heightened productivity levels.
- Implemented effective risk management strategies to mitigate potential issues.
- Optimised resource allocation towards maximising productivity and profitability.
- Ensured seamless transition during mergers and acquisitions by managing change effectively.
- Ensured smooth supply chain operations by fostering strong vendor relationships.
- Promoted a culture of high performance and continuous improvement that values learning and commitment to quality.
- Achieved consistent customer satisfaction by implementing quality control measures.
- Managed regional teams to ensure alignment with company objectives.
- Conducted regular performance reviews, promoting continuous improvements within the team.
- Coordinated cross-functional team collaborations for project completion on schedule.
- Influenced revenue growth through innovative sales strategies and tactics.
- Handled escalated customer complaints swiftly and professionally.
- Oversaw budget allocation, ensuring cost-effective operations across regions.
- Fostered positive relationships with key stakeholders, enhancing business partnerships.
- Created an environment of open communication where ideas, concerns, suggestions can be voiced without fear of retribution or judgement.
- Streamlined operational processes for increased efficiency.
- Devised strategic business plans and ensured their successful execution.
- Ensured compliance with industry regulations whilst maintaining operational excellence.
- Facilitated training programmes for staff development and growth.
- Maintained health and safety standards across all regional branches.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Interviewed, hired and trained staff on best bar practices, maintaining highly efficient service teams.
- Represented organisations at seminars, conferences and business events.
- Monitored health and safety measures for guaranteed compliance.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Organised financial and operational data to help with yearly budgeting and planning.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Controlled resources by department or project and tracked use in [Software].
- Analysed and resolved complex resource management issues for optimised scheduling.
- Created classification systems to manage archives.
- Led and managed administrative staff to maintain smooth daily operations.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Designed and implemented training to further develop staff based on business goals.
- Established clear budgets and cost controls strategies to meet objectives.
- Streamlined processes to improve and optimise office operations.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Developed organisational policies for administrative oversight and internal controls.
- Planned revenue generation strategies designed for growth.
- Drafted procedural statements and guidelines for company-wide use.
- Created digital file classification system for company-wide use.
Center Operations Manager
Suidwes Landbou Voortrekkerstreet
Leeudoringstad, North West
01.2009 - 03.2012
- Streamlined procedures with team collaboration resulting in improved efficiency.
- Spearheaded fundraising initiatives driving additional resources for centre.
- Performed risk assessments, ensuring safe environment for both staff and visitors.
- Ensured compliance with health and safety regulations creating safer workplace.
- Implemented new operational systems for smoother centre functioning.
- Fostered a positive working environment through effective leadership techniques.
- Led facility upgrades enhancing overall appearance and functionality of premises.
- Increased customer satisfaction by resolving complaints promptly and professionally.
- Coordinated events to improve community engagement.
- Oversaw all administrative tasks for efficient centre management.
- Delivered excellent service standards attracting more users to the centre.
- Managed staff rotas, ensuring full coverage during opening hours.
- Facilitated communication between staff members encouraging open dialogue about ideas or concerns.
- Conducted regular audits for maintaining high standards of cleanliness and safety.
- Introduced innovative marketing strategies promoting centre's services effectively.
- Built strong relationships with local businesses resulting in beneficial partnerships.
- Spearheaded training programmes to enhance employee performance.
- Assisted in recruitment process to secure highly-skilled workforce.
- Developed strategies, leading to better service delivery.
- Conducted evaluations to improve process of centre.
- Handled budgeting responsibilities to ensure financial sustainability of the centre.
- Attended management meetings to develop new initiatives for centre.
- Supervised and trained staff to complete projects and tasks for centre.
- Organised events and activities to enhance projects.
- Monitored expenditures to manage allocated budget.
- Submitted periodic reports to inform management regarding status and progress of centre projects.
- Responded to emergency situations to support safety measures.
- Addressed queries and resolved issues to streamline communication.
- Supervised daily activities and performance of up to [Number] regular employees.
- Formulated financial statements to examine revenue.
- Booked rooms and equipment to hold centre events.
- Wrote, edited and distributed newsletters to share information and updates.
- Communicated with organisations and departments to develop new projects.
- Developed new programmes to promote research and education.
- Reviewed applications to determine eligibility and acceptance of applicants.
- Collected data to evaluate analyse information for research projects.
- Drafted proposals to request for funding of new projects.
- Maintained strong working relationships with colleagues and senior management.
- Liaised with senior management and provided ongoing reports to share business performance.
- Answered queries and handled complaints to provide outstanding customer service.
- Oversaw selection, supervision and performance of centre staff to keep adequate staffing levels.
- Set and managed budgets, controlling expenditure and keeping efficient use of resources.
- Kept up-to-date knowledge of and upheld compliance with health and safety regulations.
- Managed finances and administrative requirements to keep centre operating according to targets.
- Implemented promotional strategies to drive centre traffic and meet profit goals.
- Planned centre activities and recreational programmes based on identified patron needs.
- Created safe working protocols and assessed employee capability levels to keep all staff safe.
- Followed company standards for service and facility quality to improve repeat customer rates.
- Coordinated maintenance and cleaning work to keep facility in good condition.
- Oversaw centre inventory and placed new orders to keep levels within targets.
- Planned medium to long-term business targets to optimise company performance and growth.
- Performed project management and evaluated project to identify improvement opportunities.
- Developed recreational programmes and events, managing logistics and allocating facility resources.
- Organised resources to support entertainment, cultural showcases and fitness programmes.
- Directed public-facing and support teams to complete quality, cost-effective work on schedule.
- Tracked trends in creative arts and identified optimal performers and events to schedule.
- Generated short and long-term marketing strategies and coordinated internal teams to implement them.
Owner manager
R700 Truck Stop / EMI Boeredienste
Hoopstad, Orange Free State
03.2009 - 02.2023
- Managed day-to-day operations, ensuring smooth running of the business affairs.
- Implemented innovative marketing strategies for brand visibility and recognition.
- Increased customer satisfaction by implementing effective complaint resolution strategies.
- Facilitated open communication channels across all levels of the organisation, promoting teamwork and collaboration.
- Maintained high-quality products through rigorous quality control measures, boosting brand reputation in the market.
- Enhanced staff performance through regular training and development programmes.
- Fostered a positive work environment to enhance employee productivity and morale.
- Delivered exceptional customer service by focusing on customer needs and expectations.
- Established long-term partnerships with clients, fostering customer loyalty and repeat business.
- Promoted a culture of continuous improvement within the organisation, driving operational excellence.
- Recruited top talent to build a skilled workforce, enhancing overall organisational performance.
- Built strong relationships with suppliers, resulting in improved supply chain efficiency.
- Initiated environmentally friendly practices within the organisation, demonstrating commitment towards corporate social responsibility.
- Achieved profitability with diligent budget management and cost-cutting measures.
- Developed a comprehensive business plan to secure investment for growth opportunities.
- Streamlined operations for efficiency by introducing latest technology in business processes.
- Negotiated contracts with vendors, securing favourable terms and conditions for the company.
- Ensured compliance with industry standards and regulations, promoting business integrity and trustworthiness.
- Developed robust financial systems for accurate record-keeping and financial transparency.
- Leveraged social media platforms to increase online presence and reach broader audience.
- Reconciled all company accounts, including credit cards and expenses.
- Verified items billed against items received, following up with vendors to reconcile variances.
- Managed payroll by tracking employee hours and entitlements.
- Optimised daily operations to achieve maximum efficiency and cost-effectiveness.
- Monitored accounts payable and receivable statuses, keeping financial records up-to-date.
- Liaised with vendors to achieve favourable product pricing and timely stock replenishment.
- Assessed operational performance, evaluating KPIs to identify and resolve underperforming areas.
- Supervised staff to deliver top-quality service in alignment with company objectives.
- Promoted company products and services on social media to increase brand awareness.
- Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.
- Networked with industry leaders, cultivating mutually beneficial partnerships.
- Facilitated ongoing website updates and maintenance to align with brand evolution.
- Applied customer feedback to inform business strategy and foster continued loyalty.
- Developed and executed comprehensive business strategy, aligning organisational goals with market opportunities and competitive landscape.
- Developed winning sales strategies to drive revenue.
- Facilitated team-building and morale-boosting activities to support employee satisfaction.
- Collaborated with marketing personnel to identify and promote brand mission, values and vision.
- Navigated complex business challenges and made sound decisions to achieve long-term success.
- Researched market trends and consumer behaviour to support business decision-making.
- Conducted annual performance reviews to deliver constructive feedback and promote employee growth.
- Addressed operational inefficiencies, implementing actionable improvements to support business growth.
- Selected and procured industry-leading software and innovations to support operational efficiency.
- Reviewed financial data and reports to formulate annual and quarterly budgets.
- Forecasted sales figures and aligned inventory with expected demand.
- Promoted brand at events and conferences and established strong reputation within industry.
- Put in place clear controls for financial administration and business management.
- Established strong rapport with stakeholders to enhance business credibility.
- Directed day-to-day work of [Number] employees and motivated teams to exceed objectives.
- Created and led successful business culture focused on performance.
- Served as official representative of organisation to public groups or government agencies.
- Worked with board of directors to establish objectives and decisively lead operations.
- Partnered with management team to optimise operations and reduce costs.
- Allocated resources to teams and projects based on need, performance and availability.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Maintained organisational compliance with applicable legislation and regulations.
- Established budgets based on historical, current and forecasted business data.
- Set strategic plans to govern functioning of [Type] operations.
- Identified and resolved operational issues impacting productivity, performance or profitability.
- Spearheaded strategic planning and decision-making processes aligning with mission and stakeholder interests.
- Maintained agile, responsible organisation with sustained revenue growth by monitoring industry forecasts, honing budgets and adjusting marketing strategies.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Monitored operations to assess and highlight results.
- Recruited and managed senior staff with focus on delivering clear results.
- Reviewed reports from subordinate management to identify areas of opportunity.
- Initiated aggressive hiring push and training of industry-renowned candidates to drive organisational improvements.
Education
Certificate of Higher Education - Afrikaans, Engels, Ekonomie, Bedryfsekonomie, Rekeningkunde, Houtwerk
JBM Hertzog Hoërskool
Bloemfontein, Orange Free State 01.1978 - 12.1982
1 ste jaar Nasionale Diploma - Kosterekeningkunde
Tecnikon OVS
Bloemfontein, Orange Free State 01.1983 - 12.1983
Skills
- Supply chain understanding
- Persuasive presentation
- Knowledge of business laws
- Marketing analytics
- Financial literacy
- HR policies implementation
- Sales technique mastery
- Leadership acumen
- Negotiation mastery
- Familiarity with crm software
- Advanced excel proficiency
- Cash handling
- Microsoft Excel
- Business development
- Financial reporting
- Contract administration
- Budget forecasting
- Month-end documentation
- Product planning
- Sage 100
- Crisis handling
- Retail sector management
- Expense management
- Customer buying behaviour analysis
- Budgeting and forecasting
- Internal controls and audits
- Market analysis
- Customer relationship management
- Profit and loss understanding
- Cash Flow analysis
- Accounts Receivable (A/R) processes
- Logistics management
- Shareholder reporting
- Strategic plan development
- Staff recruitment
- Business and cash flow planning
- Inventory control systems
- Accounting principles
- Asset maintenance
- Client retention
- Supplier relations
- Staff recruitment and supervision
- Customer retention
- Client relationship building
- Budget planning
- Business management
- KPI performance frameworks
Custom
079 138 8971
Personal Information
- ID Number: 6308015160089
- Health Status: Very Good
- Date of birth: 08/01/63
- Gender: Male
- Nationality: South African
- Marital status: Married
Languages
English
Fluent
Afrikaans
Proficient (C2)
Affiliations
- Music
- Outdoor and Recreation Fishing
- Dancing
Accomplishments
FORD PARTS DEALER CUSTOMER SERVICE SKILLS (PART 1)
FORD PARTS DEALER CUSTOMER SERVICE SKILLS (PART 2)
SUPA QUICK RETAIL SELLING SKILLS
JOHN DEERE MERCHANDISING 2000 (90%)
VAN ASWEGENS GARAGE (AFDELING MET BESTE VERKOPE OOR DOELWIT 1996)
AGRIBAT BATTERY ONDERHOUD, PROBLEEM HANTERING EN VERSORGING
CITY & GUILDS SERTIFIKAAT IN ASSESSERING
AGRINET BESPROEIINGSKURSUS IN POMP EN PYPLYDINGSLEKSIE
KAIROS PROJECTS TRANSFORMER PROGRAMME
KAIROS PROJECTS SERVICE WITH A GREAT ATTITUDE PROGRAMME
KAIROS PROJECTS PROCESS OF TRANSFORMATION PROGRAMME
KAIROS PROJECTS ART OF SYNERGY PROGRAMME
ONTWIKKELINGSPROGRAM VIR TAKBESTUURDERS (UOVS.EKSO) ( BOP)
MICROSOFT EXCEL VLAK 1
MICROSOFT INTERNET EXPLORER VLAK 1
MICROSOFT WINDOWS VLAK 1
DULUX PRACTICAL TRAINING COURSE
POSITIEWE ONDERHANDELINGSVAARDIGHEDE
KURSUS IN AFGELEIDE MARKTE - DIE SA TERMYNBEURS (SAFEX)
DIE SA TERMYNBEURS (SAFEX)
IN EN UITVOERPARITEITSVLAKKE
GRAANMARKTENDENSE
TERMYNMARK - OPSIES
TEGNIESE ANALISE
MICROSOFT EXCEL 97 VLAK 1
MICROSOFT INTERNET EXPLORER 4.0 VLAK 1
MICROSOFT WINDOWS 98
FACILITATE THE PREPARATION AND PRESENTATION OF EVIDENCE FOR ASSESSMENT
ASSIST, AND SUPPORT LEARNERS TO MANAGE THEIR LEARNING EXPERIENCES
PLAN AND CONDUCT ASSESSMENT OF LEARNING OUTCOMES
Certification
Find Attached
Timeline
Branch Manager
Suidwes Landbou Voortrekkerstreet
01.2010 - 04.2012
Owner manager
R700 Truck Stop / EMI Boeredienste
03.2009 - 02.2023
Center Operations Manager
Suidwes Landbou Voortrekkerstreet
01.2009 - 03.2012
Regional operations manager
Suidwes Landbou Voortrekkerstreet
09.2007 - 12.2009
Spares Manager
Suidwes Landbou Voortrekkerstreet
01.1985 - 06.1998
1 ste jaar Nasionale Diploma - Kosterekeningkunde
Tecnikon OVS
01.1983 - 12.1983
Certificate of Higher Education - Afrikaans, Engels, Ekonomie, Bedryfsekonomie, Rekeningkunde, Houtwerk
JBM Hertzog Hoërskool
01.1978 - 12.1982
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