Pieter Brits
Data Analyst
Cape Town, Western Cape
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Energetic Operations Executive adept at overseeing cross-functional teams in fast-paced and dynamic environments. Strengths include performance improvement, organizational restructuring and team building.
Overview
36
36
years of professional experience
Work History
Operations Executive
Mankind FMCG
12.2022 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Collaborated on operational support tasks to achieve common goal.
- Negotiated supplier discounts to improve bottom line.
- Prepared annual budgets with controls to prevent overages.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
Data Analyst
Premier FMCG
10.2009 - 11.2022
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Tested data prediction algorithms based on historical data.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Analyzed transactions to build logical business intelligence model for real-time reporting needs.
- Utilized data visualization tools to effectively communicate business insights.
Call Center Manager
The Unlimited World
03.2005 - 09.2009
- Determined quality assurance benchmarks and set standards for improvement.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Established and oversaw performance targets for call center associates.
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
- Developed quality employees within call center to take over leadership positions.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
Call Center Supervisor
ABSA
03.1995 - 02.2005
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Created team rotations to man center effectively during peak hours.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Managed scheduling for agents and product specialists to foster increased productivity.
- Developed process controls and metrics for daily management of call center.
- Trained team members on performance metrics and consumer behavior identification.
- Supervised 20 Agents in providing excellent customer service to callers requiring assistance.
Postmaster
SA Post Office
02.1988 - 02.1995
- Assisted customers in determining proper postal service to align with individual needs.
Education
High School Diploma -
Vorentoe High School
Johannesburg 01.1980 - 11.1984
Skills
Gap Analysis
undefinedTimeline
Operations Executive
Mankind FMCG
12.2022 - Current
Data Analyst
Premier FMCG
10.2009 - 11.2022
Call Center Manager
The Unlimited World
03.2005 - 09.2009
Call Center Supervisor
ABSA
03.1995 - 02.2005
Postmaster
SA Post Office
02.1988 - 02.1995
High School Diploma -
Vorentoe High School
01.1980 - 11.1984
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