Pieter Brits
Data Analyst
Cape Town, Western Cape
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Energetic Operations Executive adept at overseeing cross-functional teams in fast-paced and dynamic environments. Strengths include performance improvement, organizational restructuring and team building.
Overview
36
36
years of professional experience
Work History
Operations Executive
Mankind FMCG
Cape Town, Western Cape
12.2022 - Current
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands
- Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans interconnected and effective.
- Collaborated on operational support tasks to achieve common goal.
- Negotiated supplier discounts to improve bottom line.
- Prepared annual budgets with controls to prevent overages.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
Data Analyst
Premier FMCG
Cape Town, Western Cape
10.2009 - 11.2022
- Passionate about learning and committed to continual improvement.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Tested data prediction algorithms based on historical data.
- Worked with business intelligence software and various reports to glean insights into trends and prospects.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Analyzed transactions to build logical business intelligence model for real-time reporting needs.
- Utilized data visualization tools to effectively communicate business insights.
Call Center Manager
The Unlimited World
Durban
03.2005 - 09.2009
- Determined quality assurance benchmarks and set standards for improvement.
- Created clear and effective policies governing all aspects of employee work and interaction with customers.
- Established and oversaw performance targets for call center associates.
- Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
- Developed quality employees within call center to take over leadership positions.
- Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
Call Center Supervisor
ABSA
Johannesburg
03.1995 - 02.2005
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Created team rotations to man center effectively during peak hours.
- Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques.
- Executed Monthly Performance Plans with representatives to to identify production gaps.
- Managed scheduling for agents and product specialists to foster increased productivity.
- Developed process controls and metrics for daily management of call center.
- Trained team members on performance metrics and consumer behavior identification.
- Supervised 20 Agents in providing excellent customer service to callers requiring assistance.
Postmaster
SA Post Office
Johannesburg
02.1988 - 02.1995
- Assisted customers in determining proper postal service to align with individual needs.
Education
High School Diploma -
Vorentoe High School
Johannesburg 01.1980 - 11.1984
Skills
Gap Analysis
Business Needs Analysis
Process Improvement
Defect Tracking
Data Formatting
Data Validation
Timeline
Operations Executive
Mankind FMCG
12.2022 - Current
Data Analyst
Premier FMCG
10.2009 - 11.2022
Call Center Manager
The Unlimited World
03.2005 - 09.2009
Call Center Supervisor
ABSA
03.1995 - 02.2005
Postmaster
SA Post Office
02.1988 - 02.1995
High School Diploma -
Vorentoe High School
01.1980 - 11.1984