piet koto
L1 Network Engineer
Johannesburg,GP
Summary
Professional support specialist with in-depth knowledge of technical troubleshooting, system maintenance, and user support. Strong focus on team collaboration and achieving results, ensuring seamless operations and user satisfaction. Adept at adapting to changing needs while maintaining high performance standards. Skilled in problem-solving, communication, and customer service, making reliable asset in any support environment.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
L1 Support Engineer
Compugeddon C.c
02.2025 - Current
- Managed multiple priorities effectively, ensuring timely resolution of all assigned tasks and support requests.
- Reduced downtime for clients by providing timely L1 support and escalating issues when necessary.
- Leveraged strong analytical skills to identify root causes of recurring technical issues; proposing long-term solutions to prevent future occurrences.
- Effectively managed client expectations by setting realistic timeframes for issue resolution and providing regular updates on progress.
- Increased client retention, maintaining a high level of professionalism and empathy during interactions.
- Improved customer satisfaction by quickly addressing and resolving technical issues.
Field Service Technician
Accurate Solutions
05.2021 - 01.2025
- Managed on-site and off-site installation, repair, maintenance, and test tasks.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
Education
No Degree - Information Technology (PC Engineering)
Central College
Johannesburg, South Africa 04.2001 -
No Degree - COMPTIA N+
COMPTIA
04.2001 -
No Degree - Business And System Analyst
SITA
Pretoria 04.2001 -
Skills
Remote support
Certification
CompTIA N+
Timeline
L1 Support Engineer
Compugeddon C.c
02.2025 - Current
Field Service Technician
Accurate Solutions
05.2021 - 01.2025
No Degree - Information Technology (PC Engineering)
Central College
04.2001 -
No Degree - COMPTIA N+
COMPTIA
04.2001 -
No Degree - Business And System Analyst
SITA
04.2001 -
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