Summary
Overview
Work History
Education
Skills
Timeline
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PIERRE SMITH

BRANCH MANAGER
Pretoria

Summary

Dynamic Branch Manager with a proven track record at GOLDWAGEN, enhancing customer satisfaction and consistently exceeding sales targets. Skilled in relationship building and team development, I effectively implemented strategies that improved service quality and branch performance, demonstrating strong leadership and operational management capabilities.

Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Self-directed branch manager with adaptability to meet changing operational needs. Energetic and resourceful professional proficient in program management and team leadership. Innate sales abilities and customer service skills.

Results-driven branch manager experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.

Overview

6
6
years of professional experience

Work History

Branch Manager

GOLDWAGEN
01.2022 - Current
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Maintained friendly and professional customer interactions.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Consulted customers to boost product sales and services.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Created and executed marketing strategies, increasing brand awareness and attracting new customers.
  • Boosted branch revenue by strategically analyzing market trends and aligning financial products to customer needs.
  • Oversaw daily branch operations, ensuring compliance with regulatory standards and maintaining operational integrity.
  • Directed recruitment and onboarding efforts, assembling high-performing team committed to achieving branch objectives.
  • Implemented rigorous risk management protocols, safeguarding against potential financial threats.
  • Implemented risk management strategies to minimize potential losses while maintaining a healthy balance between risk and return on investments.
  • Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.

Assistant Manager

Goldwagen
01.2022 - 05.2022
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.

Site Manager

V CON
06.2019 - 08.2020
  • Created weekly and monthly reports and presentations for management team.
  • Maintained records and logs of work performed and materials and equipment used.
  • Managed subcontractors, ensuring quality workmanship and adherence to project timelines and specifications.
  • Monitored, coached, and supervised team of 86 employees in 2019.

Education

No Degree - Project Management

LYCEUM COLLEGE
PRETORIA
04.2001 -

High School Diploma -

Hoerskool Wonderboom
Pretoria
04.2001 -

Skills

Customer service

Branch operations management

Relationship building

Relationship building and management

Sales development

Employee development

Team player

Coaching and mentoring

Performance reviews

Customer relationships

Staff management

Business development

Decision-making

Team supervision

Staff supervision

Excellent work ethic

Operations management

Cash handling expertise

Strong team-builder

Interviewing and hiring

Staff training

Excellent time management skills

Marketing

Strategic planning

Proficient in MS office

Attention to detail

Friendly

Verbal/written communication

Project management

Multi-tasking

Safety protocol

Reliable

Dependable

Timeline

Branch Manager

GOLDWAGEN
01.2022 - Current

Assistant Manager

Goldwagen
01.2022 - 05.2022

Site Manager

V CON
06.2019 - 08.2020

No Degree - Project Management

LYCEUM COLLEGE
04.2001 -

High School Diploma -

Hoerskool Wonderboom
04.2001 -

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PIERRE SMITHBRANCH MANAGER