Pierre Matthee-Fouché
Pretoria
Summary
Dynamic Operational Specialist with over 31 years at the South African Revenue Service, excelling in learning and development. Expert in change management and instructional design, I spearheaded impactful training initiatives that enhanced leadership effectiveness and employee engagement, driving organizational transformation and aligning strategies with long-term goals.
Overview
32
32
years of professional experience
Work History
Operational Specialist: Learning and Development
South African Revenue Service (SARS)
11.1991 - 09.2023
- With over 31 years of experience at SARS, I played a pivotal role in driving organizational growth and transformation. I led high-impact training, change management, and leadership development initiatives, collaborating with cross-functional teams and international consultants to implement strategies that aligned with the organization's long-term goals. My ability to design, execute, and refine learning programs has significantly enhanced organizational capability, leadership effectiveness, and overall employee engagement.
- Key Functions & Achievements:
- Leadership & Project Management:
- Spearheaded the development of SARS Mobilisation Principles, creating training materials and a comprehensive Change Management approach that was formally endorsed by Organised Labour, ensuring broad organizational alignment and buy-in.
- Led the scoping, design, and staffing of the SARS Service Monitoring Office, overseeing a critical organizational redesign and the introduction of new operational frameworks that improved service delivery and monitoring efficiency.
- Successfully managed the regional implementation of the SIYAKHA project (We Are Building), ensuring the seamless alignment of change management efforts with SARS's strategic objectives, delivering the project on time and within scope.
- Training & Development:
- Designed and delivered accelerated Change Management training to 27 staff members in just one week, ensuring rapid readiness for a high-stakes workplace integration that had a direct impact on the efficiency and morale of the team.
- Launched and delivered a leadership development program ('Making Great Leaders'), significantly improving leadership effectiveness across SARS, as evidenced by positive feedback from participants and observable improvements in team performance.
- Revamped and aligned training programs with evolving organizational goals, ensuring that they incorporated the latest industry best practices, which enhanced learning outcomes and operational readiness.
- Mentorship & Talent Management:
- Streamlined the Mentor/Mentee program, driving a 20% improvement in employee engagement and operational efficiency across teams by fostering stronger relationships and enhancing developmental opportunities.
- Recruited and developed 27 Change Agents and Consultants through a rigorous selection process, strengthening the organization's capacity to manage change and improving the success rate of transformation projects.
- Change Management & Organizational Transformation:
- Played a key role in the successful amalgamation of SARS and Customs & Excise, guiding the smooth transition through strategic change management initiatives that minimized disruption and aligned with long-term organizational goals.
- Contributed to the Change Management Team under Minister Pravin Gordhan, overseeing large-scale transformation initiatives that were critical to modernizing SARS and enhancing its operational capacity.
- Designed and facilitated the rollout of new Job Profiles, clarifying roles and improving the organizational structure, leading to enhanced employee clarity and job satisfaction.
- Consultation & Stakeholder Management:
- Collaborated with international consultants, leveraging cross-cultural insights to optimize project outcomes and enhance global partnerships, which directly improved the effectiveness of SARS's strategic initiatives.
- Provided expert change management consultation to senior leadership, advising on organizational transformation strategies that led to measurable improvements in overall business performance and employee alignment with the company's vision.
- Assessment & Accreditation:
- Developed and implemented formative and summative assessments for training programs, ensuring consistent high standards and the achievement of strategic learning outcomes.
- Served as a SAQA Accredited Assessor and Moderator, upholding educational standards and ensuring the continued quality of internal training processes, directly contributing to the overall competency of the workforce.
Education
Human Development
School Of Life Performance And Wellness Coaching
Pretoria01-2024
Life Coaching & NLP Coaching Certificate - Pretoria/JHB
School of Life
Pretoria/JHB01.2024
SAQ Accredited Instructional Designer - External Consultants
VeryCoolIdeas
External Consultants01.2024
Virtual Facilitation Certification - Johannesburg
The Training Edge
Johannesburg01.2021
Associate Coaching Certification - JHB
Center For Coaching
JHB01.2015
Assessor and Moderator - Pretoria
SAQA Accredited Qualifications
Pretoria01.2015
Coaching EQ - World Wide Organisation
Six Seconds Organisation
World Wide Organisation01.2014
Professional Certificate in Coaching - Cape Town: UCT
Henley School of Business
Cape Town: UCT01.2011
Organisational Development Certificate - Broederstrooom
Pepperdine University
Broederstrooom01.1998
Diploma in HR - Pretoria
Damelin
Pretoria01.1998
Diploma in Higher Education (NQF7) - Pretoria
University of Pretoria
Pretoria01.1991
Skills
- Learning and development expertise
- Instructional design
- Curriculum and e-learning development
- Training needs analysis
- Blended learning solutions
- Learning management systems (LMS)
- Program delivery and onboarding
- Competency frameworks
- Employee training and development
- Research and development
- Leadership programs
- Performance management systems
- Training evaluation and assessment
- Change management strategies
- Organizational development (OD)
- Stakeholder engagement
- Process improvement initiatives
- Organizational restructuring strategies
- Strategic planning and execution
- Team leadership
- Coaching and mentoring programs
- Executive coaching techniques
- Life and career coaching services
- Mentorship program design strategies
- Human resources management
- Employee engagement strategies
- Recruitment and selection processes
- Project management skills
References
Available upon request.
Professional Attributes
- Leadership
- Time Management
- Conflict Resolution
- Creativity
- Problem Solving
- Flexibility
- Computer Literacy
- Innovator
- Bilingual
Languages
Afrikaans
First Language
English
Upper Intermediate (B2)
B2
Timeline
Operational Specialist: Learning and Development
South African Revenue Service (SARS)
11.1991 - 09.2023
Human Development
School Of Life Performance And Wellness Coaching
Life Coaching & NLP Coaching Certificate - Pretoria/JHB
School of Life
SAQ Accredited Instructional Designer - External Consultants
VeryCoolIdeas
Virtual Facilitation Certification - Johannesburg
The Training Edge
Associate Coaching Certification - JHB
Center For Coaching
Assessor and Moderator - Pretoria
SAQA Accredited Qualifications
Coaching EQ - World Wide Organisation
Six Seconds Organisation
Professional Certificate in Coaching - Cape Town: UCT
Henley School of Business
Organisational Development Certificate - Broederstrooom
Pepperdine University
Diploma in HR - Pretoria
Damelin
Diploma in Higher Education (NQF7) - Pretoria
University of Pretoria